You use the Problem Steps Recorder when ____.
a.
you have experienced a one-time-only computer problem
b.
you have experienced a computer problem that you can reproduce by going through the same steps
c.
either a or b
d.
neither a nor b

If you type a character, it’s inserted where you type it because ____ mode is the default mode when editing a command line.
a.
type
c.
DOS
b.
insert
d.
edit

The term “____ event” is most closely associated with Active Directory networks.
a.
setup
c.
network
b.
security
d.
application

You can open Windows Task Manager by pressing the ____ key combination.
a.
Ctrl+Shift+Esc
c.
Ctrl+Del
b.
Alt+Esc
d.
Shift+Tab+F1

____ is the Windows 7 component that creates and saves restore points.
a.
System Protection
c.
System Restore
b.
System Configuration
d.
Task Manager

Press the ____ function key to recall the last command.
a.
Alt+F8
c.
F3
b.
F7
d.
Alt+F2

Under DOS, you had to use the ____ command, an external command, if you wanted to recall and edit previously entered commands and use a command history; however, under Windows 7, these features are available as soon as you open a Command Prompt window.
a.
F7
c.
INSERT
b.
RECALL
d.
DOSKEY

The ____ key combination is called the interrupt command.
a.
Ctrl+I
c.
Ctrl+C
b.
Ctrl+K
d.
Ctrl+Q

In Windows XP, the ____ folder stored user accounts; however, under Windows 7, that folder no longer exists, and instead, user accounts are found in the ____ folder. Junctions, therefore, redirect programs designed for Windows XP to the corresponding Windows 7 folders.
a.
System, Members
c.
Documents and Settings, Users
b.
System32, Profiles
d.
Windows, Accounts

The ____ consists of a list of devices that the BIOS examines during booting in order to locate the operating system.
a.
POST file
c.
Advanced Options Menu
b.
firmware table
d.
boot sequence

If you use the “Save reliability history” feature of Reliability Monitor, a file is created in ____ format.
a.
Word
c.
Excel
b.
XML
d.
HTML

A hex digit is one of the ____ digits used in the hexadecimal number system.
a.
2
c.
18
b.
10
d.
16

During the Boot Loader phase, the Windows 7 operating system kernel loads along with portions of the ____.
a.
Clipboard
c.
Windows Registry
b.
installed application software
d.
BIOS

The ____ boot component is a database file that contains boot configuration settings and information about the location of boot files.
a.
MBR
c.
BCD
b.
WBM
d.
Resume Loader

If you want to type over one or more characters, you first press the Insert key to switch to ____ mode, and then start typing.
a.
type
c.
overtype
b.
DOS
d.
insert

The highest reliability rating Reliability Monitor gives is ____.
a.
5
c.
20
b.
10
d.
A

Event Viewer creates logs for all of the following types of events EXCEPT ____.
a.
Network events
c.
Security events
b.
Forwarded events
d.
Application events

The ____ boot component starts the process of loading the Windows 7 operating system by examining whether there is another Windows operating system installed on the computer.
a.
Boot Manager
c.
WBR
b.
BCD
d.
Boot Loader

When booting in Safe Mode, Windows switches the video display to a resolution of ____.
a.
320 X 240
c.
600 X 480
b.
800 X 600
d.
1024 X 768

When you work in the Windows 7 graphical user interface, you use ____ Explorer to view the folders at any folder level within the hierarchy of your computer system.
a.
Internet
c.
7
b.
Microsoft
d.
Windows

System events can be any of the following EXCEPT ____.
a.
Error
c.
Information
b.
Warning
d.
Backup

____ is a newer type of technology for connecting a hard disk to a computer to achieve faster data transfers.
a.
SATA
c.
FATA
b.
PATA
d.
ATA

When you want to rename a folder displayed in Windows, press ____ to begin the process.
a.
F3
c.
Alt+F7
b.
F7
d.
F2

A ____ is an electronic label assigned to a drive. You can use these to more easily distinguish one drive from another.
a.
name
c.
volume label
b.
drive specification
d.
letter

$P$G, the setting for the PROMPT environment variable, is called a(n) ____ that specifies how the Windows command interpreter (cmd.exe) displays the command prompt.
a.
argument
c.
metastring
b.
switch
d.
hot fix

The ____ is an area of memory that stores commands you previously entered.
a.
buffer
c.
command history
b.
RAM
d.
hard disk

If you want to view the directory structure in a command-line environment, you use the ____ command, which is an external command.
a.
DIR
c.
DS
b.
TREE
d.
MDIR

When you close the Command Prompt window, all of the commands stored in (the) ____ are erased.
a.
operating system
c.
cmd.exe
b.
GUI
d.
command history

The following command copies all budget files that contain FY20 as the first four characters in the filename, any character in the fifth and sixth position of the filename, a space in the seventh position of the filename, the word Budget for the eighth through thirteenth characters, and any file extension:
a.
COPY "FY201? Budget1.xlsx" F:
c.
COPY "FY20?? Budget.*" F:
b.
COPY "FY2??? Budget2.xlsx" F:
d.
COPY "*?0?? Budget.*" F:

Since the Windows folder contains many different directories and files, you can use the ____ switch with the Directory command to display one screen of output at a time.
a.
/P
c.
/T
b.
/S
d.
/O

Task Manager is useful for ____.
a.
viewing what applications are loaded
b.
shutting down nonresponsive programs without affecting other open programs
c.
shutting down nonresponsive programs without losing valuable documents and data in other windows
d.
all of the above

In the Problem Steps Recorder, each ____ initiates a screen capture.
a.
user comment
c.
both a and b
b.
click
d.
neither a nor b

All of the following are System Recovery Tools found in the Windows Recovery Environment EXCEPT ____.
a.
Command Prompt
c.
Hardware Heuristics
b.
Startup Repair
d.
Windows Memory Diagnostic Tool

A ____ is another name for a batch program or batch file.
a.
script
c.
typeset
b.
format
d.
link file

The ____ boot option starts Windows normally and creates a special startup file named ntbtlog.txt in the Windows folder.
a.
Safe Mode with Log
c.
Enable Boot Logging
b.
Log All Stages
d.
Debugging Mode

When using the TREE command, the ASCII switch ____ converts the vertical and horizontal lines in the directory tree to plus and minus signs.
a.
/A
c.
/P/M
b.
/D
d.
/D/T/P/M

If you experience a serious problem with starting Windows 7, you can use the ____ option on the Advanced Boot Options menu to boot your computer and troubleshoot a problem in a command-line environment.
a.
Safe Mode
c.
Safe Mode with Command Prompt
b.
Safe Mode with Networking
d.
Safe Mode with Command-line

If you need to edit a file assigned the Read-Only attribute, you must first ____ the Read-Only attribute so that you can make changes to the file, and then save the changes.
a.
filter
c.
turn off
b.
pipe
d.
turn on

In Event Viewer, you find Microsoft Office Alerts by expanding the ____ category in the console tree pane.
a.
Windows Logs
c.
Applications and Services Logs
b.
Subscriptions
d.
Custom Views

If you inadvertently mistype a command in the Command Prompt window, you might see the following type of message: ____
a.
Unable to proceed with the command entered. Please try again.
b.
Please retype your command.
c.
command is not recognized as an internal or external command, operable program or batch file.
d.
ERROR! Please consult Help for assistance.

The text lists the Web site www.sysinfo.org as a good source of information on ____.
a.
browser helper objects
c.
comprehensive lists of malicious software
b.
startup programs
d.
both a and b

Reliability Monitor identifies critical events by a(n) ____.
a.
information icon
b.
red error icon
c.
blue line
d.
yellow triangle with black exclamation mark

You can reach the System Image Recovery tool by clicking ____ on the Advanced Boot Options menu.
a.
Repair your computer
c.
Debugging Mode
b.
Safe Mode with Command Prompt
d.
Enable Boot Logging

You can use the BIOS Setup utility to do all of the following EXCEPT ____.
a.
locate important information about your computer
b.
test network connections
c.
specify security settings
d.
adjust POST behavior settings

The general syntax for the COPY command is as follows:
a.
COPY source destination
c.
COPY folder destination
b.
COPY source folder
d.
COPY destination source

After you open a Computer window and then select a drive, you are in the ____ of that drive.
a.
bottom level
c.
top-level folder
b.
command-line window
d.
base

The Problem Steps Recorder filename is ____.
a.
psr.exe
c.
probstep.exe
b.
psr.msc
d.
problemsteps.rec

The Windows Recovery Environment comes installed on ____.
a.
the Windows DVD
b.
the hard disk drive of your Windows 7 computer
c.
both a and b
d.
neither a nor b

When you enter the COLOR command, you must use ____.
a.
either uppercase, lowercase, or mixed case
b.
only lowercase
c.
only uppercase
d.
both uppercase and lowercase

All of the following are troubleshooting steps EXCEPT ____.
a.
Analyze the problem
b.
Decide how best to proceed in resolving the problem
c.
Anticipate the problem
d.
Define the problem

True or False: To view the commands for which Help is available, you can type the HELP command in the Command Prompt window.

True or False: Windows 7 keeps more restore points than Windows Vista.

True or False: You use System Configuration to specify which startup programs and services load during booting and to identify a malicious program that loads at every boot.

True or False: The System Configuration filename is config.sys

True or False: In BIOS a field refers to the name of a specific type of setting and the setting itself.

True or False: Windows Task Manager provides information about applications and also information about processes, services, and processor and memory usage.

True or False: The Problem Steps Recorder records each step you perform but also captures images of the desktop, open program windows, and other open windows.

True or False: The first step in troubleshooting a problem is to analyze the problem

True or False: The Problem Steps Recorder filename is Recorder.exe.

True or False: When you work in the Windows 7 graphical user interface, you use Windows Explorer to view the folders at any folder level within the hierarchy of your computer system.

True or False: If booting in Safe Mode with Command Prompt, you do not have access to your network or the Internet.

True or False: If you are entering a command in the Command Prompt window and also need to include a reference to a path that contains spaces in directory and filenames, you enclose the path within quotation marks.

True or False: The command-line interface is syntax sensitive. You must type the command exactly as specified, or the command interpreter will display an error message.