Apple 9L0-064 OS X 10.8 Troubleshooting

Frage 1 von 67

1

A technician suspects that an application unexpectedly quitting at launch has an unusable preference file. What is the expected behavior if the technician moves the preference file out of the Preferences folder?

Wähle eine der folgenden:

1 A. The application will continue to use the original preference file.
2 B. A new default preference file will be created when the application launches.
3 C. The old preference files will be automatically deleted when the application launches.
4 D. The application will present a warning that the preference file is missing when it launches.

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Frage 2 von 67

1

Which system preference pane allows a user to enable the OS X Mountain Lion Firewall?

Wähle eine der folgenden:

A. Sharing
B. Network
C. Mission Control
D. Security & Privacy

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Frage 3 von 67

1

Which of the following Macs support AirPlay Mirroring in OS X Mountain Lion? SELECT ALL THAT APPLY

Wähle eine oder mehr der folgenden:

A. Mac Pro (Mid 2010)
B. Mac mini (Early 2009)
C. MacBook Air (Mid 2011)
D. MacBook Pro (Early 2011)
E. MacBook (Late 2008 Aluminum)

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Frage 4 von 67

1

Burl is developing an application named DeaderEnd on a shared Mac at work. He wants to keep the application private until he has finished it. Which choice below will keep the application private?

Wähle eine oder mehr der folgenden:

A. /Applications/DeaderEnd.app
B. /Users/Shared/DeaderEnd.app
C. /Users/Burl/Desktop/DeaderEnd.app
D. /System/Library/Applications/DeaderEnd.app

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Frage 5 von 67

1

In which of the following scenarios would it be necessary to use Repair Disk Permissions in Disk Utility to resolve the issue?

Wähle eine oder mehr der folgenden:

A. Computer fails to power on.
B. Cannot complete an OS X Mountain Lion install.
C. Cannot install any application into /Applications.
D. Cannot open one Numbers document. Other Numbers documents open without issue.

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Frage 6 von 67

1

You suspect that a customer’s MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

Wähle eine oder mehr der folgenden:

A. Create a new location in System Preferences > Network.
B. Start the MacBook Pro from an external disk, or netboot image.
C. Create a new user in the Users & Groups preferences pane and test in that user.
D. Erase the customer’s hard disk, reinstall OS X Mountain Lion, then create a new user.

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Frage 7 von 67

1

What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?

Wähle eine oder mehr der folgenden:

A. A valid Apple ID is required to use Safari on OS X Recovery.
B. An internet connection is required to use Safari and reinstall OS X.
C. A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.
D. They must charge the Mac’s battery to 100% before starting from OS X Recovery.

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Frage 8 von 67

1

What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?

Wähle eine oder mehr der folgenden:

A. 10.6.1
B. 10.6.3
C. 10.6.4
D. 10.6.8

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Frage 9 von 67

1

When looking at a Time Machine timeline, what visually indicates that a backup is a local snapshot rather than on a Time Capsule or backup disk?

Wähle eine oder mehr der folgenden:

A. The backup timestamp is the only indication.
B. The backups will be in a section labeled “Local Snapshots.
C. The local snapshot backup is badged with a home folder icon.
D. Local snapshots will appear on the timeline along with regular backups, distinguished by

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Frage 10 von 67

1

Dave has recently purchased a third party router, and now finds he can no longer host video chats. What section of the Messages Connection Doctor will allow him to detect if the router is configured correctly?

Wähle eine oder mehr der folgenden:

A. Firewall
B. Statistics
C. Show Detail
D. Network Status

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Frage 11 von 67

1

Mark’s MacBook Air displays a gray screen and will not complete startup. What should you try first to resolve this issue?

Wähle eine oder mehr der folgenden:

A. Single User
B. Verbose mode
C. TargetDiskMode
D. Reset PRAM/NVRAM

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Frage 12 von 67

1

Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?

Wähle eine oder mehr der folgenden:

A. Select the iMessage check box in System Preferences > iCloud
B. Help the customer download Messages from the Mac App Store.
C. Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
D. I Set Messages preferences for “You can be reached for messages at:” to the same email account as the iPad.

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Frage 13 von 67

1

Examine the image above. What could cause a Mac to display this prohibitory sign at startup?

Wähle eine oder mehr der folgenden:

A. An incorrect build of OS X is installed on the hard disk or SSD.
B. The memory is missing or not detected.
C. Apple Hardware test is loading.
D. EFI failed to load.

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Frage 14 von 67

1

Mauri is having trouble printing to a printer attached to his iMac via USB. He suspects his USB cable. Which built-in utility in OS X Mountain Lion could tell him if the printer is detected by his iMac?

Wähle eine oder mehr der folgenden:

A. Finder
B. Console
C. Directory Utility
D. System Information

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Frage 15 von 67

1

A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

Wähle eine oder mehr der folgenden:

A. In the Utilities folder on their startup disk.
B. In the Applications folder on their startup disk.
C. In the Security & Privacy Systems Preference pane.
D. In the Utilities menu when booted to OS X Recovery.

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Frage 16 von 67

1

A customer would like to use target disk mode to transfer a large file from their Mac Pro using OS
X Mountain Lion to a friend’s MacBook Pro using OS X Snow Leopard. The Mac Pro’s hard disk is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?

Wähle eine oder mehr der folgenden:

A. Place the Mac Pro with OS X Mountain Lion into target disk mode then transfer the file using the Snow Leopard Finder.
B. Place the MacBook Pro with Snow Leopard into target disk mode then transfer the file using the OS X Mountain Lion Finder.
C. Turn off encryption on the Mac Pro with OS X Mountain Lion, when de-encryption is finished place it into target disk mode and transfer the file using the Snow Leopard Finder.
D. Use live partitioning in the Disk Utility to create a non-encrypted volume on the Mac Pro. Copy the file to that volume, then place the Mac Pro into target disk mode and transfer the file using the Snow Leopard Finder.

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Frage 17 von 67

1

Martin would like to keep his contacts, mail, and notes up to date between his Macs but would rather not use the Find my Mac or the Back to my Mac features of iCloud. How can he accomplish this goal using OS X Mountain Lion?

Wähle eine oder mehr der folgenden:

A. Sign in at iCloud .com, click on Options then select only the desired features.
B. Martin should use third party software since iCloud features cannot be customized.
C. Martin should use System Preferences > iCloud then select only the desired features.
D. After enabling iCloud, Back to my Mac and Find My Mac can be deselected in System Preferences sharing.

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Frage 18 von 67

1

An administrator user wishes to share a Desktop picture with all local users. Where should she store the image file?

Wähle eine oder mehr der folgenden:

A. /Library/Desktop Pictures
B. /System/Desktop Pictures
C. “/Library/Desktop Pictures
D. /Syste rn/Li bra ry/Deskto p Pictures

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Frage 19 von 67

1

The AirPlay Mirroring feature in OS X Mountain Lion allows users to

Wähle eine oder mehr der folgenden:

A. Stream audio to an Airport Express base station
B. Send files to anyone around you wirelessly via Wi-Fi
C. Join a game and play against friends using the game on anIOSdevice
D. Wirelessly send what is on their Mac screen to an HDTV with a supported Apple TV

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Frage 20 von 67

1

A customer with Os X Mountain Lion installed has decided to give his Mac to his son. How can he easily erase the hard disk and reinstall OS X Mountain Lion?

Wähle eine oder mehr der folgenden:

A. He should buy a OS X Mountain Lion USB drive from Apple, start up from it and choose the erase and install option in the installer.
B. He must use target disk mode and perform the erase and install option in OS X Mountain Lion from another Mac.
C. He should start up to OS X Recovery, use Disk Utility to erase the hard disk’s volume, then choose the Reinstall OS X option.
D. He should use a OS X Lion USB Drive, startup from it and erase the hard disk using Disk Utility. After installing OS X Lion, creating a new user, and installing software updates; he will then download OS X Mountain Lion from the Mac App Store.

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Frage 21 von 67

1

How can a user delete a file named “junk document” from all previous Time Machine backups?

Wähle eine oder mehr der folgenden:

A. Delete “junk document” in the Time Machine Finder window for the most recent backup.
B. Open Time Machine preferences and remove the file “junk document” from the backup list.
C. Select the Delete all Backups of “junk document” from the File menu in any standard Finder window.
D. Select the Delete all Backups of “junk document” from the Action menu in the Time Machine Finder window.

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Frage 22 von 67

1

Valerie uses OS X Mountain Lion on her MacBook Pro and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip and did not bring the backup drive with her. How can she use Time Machine to recover the file?

Wähle eine oder mehr der folgenden:

A. Boot to OS X Recovery and choose Restore files from a Time Machine Backup.
B. Hold the option key then click the Finder Go menu and choose Local Snapshots.
C. The file can only be restored when she returns home and has access to the backup hard drive.
D. Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.

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Frage 23 von 67

1

Which of the following devices are supported to use AirPlay Mirroring in OS X Mountain Lion? Select Two:

Wähle eine oder mehr der folgenden:

A. Apple TV (1st generation)
B. Apple TV (2nd generation)
C. Apple TV (3rd generation)
D. Third Party streaming media players
E. Game consoles with built in steaming media players

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Frage 24 von 67

1

If a customer’s system has the minimum RAM necessary to use OS X Lion (2 GB), he will have enough RAM to install OS X Mountain Lion. True or False

Wähle eins der folgenden:

WAHR
FALSCH

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Frage 25 von 67

1

Which of the following is the indication that a Mac is loading system software?

Wähle eine oder mehr der folgenden:

A. Boot chime
B. Gray screen
C. Blank screen
D. Gray Apple logo with a spinning gear

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Frage 26 von 67

1

Mike’s iMac starts, but stops responding before it reaches the login screen. He does not have a recent backup of his data. You would like to help Mike verify the startup volume, and repair it only if necessary. What is the best way to accomplish this task?

Wähle eine oder mehr der folgenden:

A. Hold the shift key down to Safe Boot the iMac.
B. Start the iMac from OS X Recovery and use Terminal.
C. Start the iMac from OS X Recovery and use Disk Utility.
D. Start up in single-user mode and type the /sbin/fsck -fy command.

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Frage 27 von 67

1

Apple recommends the ________ volume format when setting up a Mac’s hard disk for normal use.

Wähle eine oder mehr der folgenden:

A. ExFat
B. Mac OS Extended
C. MS-NT File System
D. Mac OS Extended (Journaled)

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Frage 28 von 67

1

Which of the following is a valid choice in OS X Mountain Lion Security & Privacy settings for “Allow applications downloading from:”

Wähle eine oder mehr der folgenden:

A. CDs & DVDs
B. Apple Software only
C. Mac App Store and CDs & DVDs
D. Mac App Store and identified developers

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Frage 29 von 67

1

A user moves a file into a folder named “my stuff” and sees this message:
“You can put items into “my stuff,” but you won’t be able to see them. Do you want to continue? Other users with sufficient permissions will be able to use the items.”
This means the user’s folder permissions to “my stuff” have been set to

Wähle eine oder mehr der folgenden:

A. Read only
B. Write only
C. Read & Write
D. Execute only

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Frage 30 von 67

1

Oliver just bought a new Mac with OS X Mountain Lion installed. Given the default system settings, which of the following applications will he be unable to open?

Wähle eine oder mehr der folgenden:

A. Applications signed with a Developer ID.
B. Application from unidentified developers.
C. Applications available in the Mac App Store.
D. Applications that install any kernel extensions.

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Frage 31 von 67

1

A customer installed OS X Mountain Lion on his Mac Pro (Mid 2012) on a RAID Volume, but cannot enable FileVault 2. What is a likely cause of this issue?

Wähle eine oder mehr der folgenden:

A. The Mac Pro does not have sufficient RAM.
B. The hard disks do not have the correct partition scheme.
C. FileVault 2 was not selected as a custom option during the OS X Mountain Lion install.
D. The customer continued the install of OS X Mountain Lion, despite a warning that OS X Recovery Mode and FileVault would not be available on this disk.

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Frage 32 von 67

1

A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

Wähle eine oder mehr der folgenden:

A. Startup from 05 X Recovery and choose the Get Help Online option.
B. Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
C. In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
D. She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.

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Frage 33 von 67

1

A prohibitory sign over an application’s icon in OS X Mountain Lion indicates that it is

Wähle eine oder mehr der folgenden:

A. anIOSapplication
B. a PowerPC application
C. a Windows application
D. an app not purchased at the Mac App Store

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Frage 34 von 67

1

Arthur has purchased a new MacBook Pro and has decided to sell his MacBook. Both Macs have OS X Mountain Lion installed and iCloud configured with Arthur’s Apple ID. What privacy precaution should he be aware of before selling his MacBook?

Wähle eine oder mehr der folgenden:

A. While connected to the internet, he should deselect Find My Mac and sign out of iCloud to remove the MacBook from his iCloud device list.
B. He must reinstall OS X Snow Leopard before selling the MacBook to remove it from his iCloud device list.
C. He must download the iCloud device utility to remove the MacBook from his iCloud device list.
D. If he uses OS X Recovery to erase the disk the MacBook will automatically be removed from the iCloud device list.

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Frage 35 von 67

1

You are troubleshooting an application which bounces in the dock for a few seconds, then stops without launching or displaying an error message. What built-in utility is best for displaying application and system messages that are not shown to a user?

Wähle eine oder mehr der folgenden:

A. Logger
B. Console
C. Terminal
D. System Information

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Frage 36 von 67

1

If you have FileVault 2 enabled on your Mac, how do you start up from OS X Recovery?

Wähle eine oder mehr der folgenden:

A. Hold theCommand and Rkeysatstartup.
B. You must turn off disk encryption to use this feature.
C. Use the option key and choose OS X Recovery disk in the Startup Manager.
D. Open System Preferences > Startup Disk preference pane then select the OS X Recovery disk.

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Frage 37 von 67

1

If a customer needs to change the permissions of a file to Read-only for all users, what is the recommended method?

Wähle eine oder mehr der folgenden:

A. Always use command line tools to adjust file permissions.
B. Use Repair Disk Permissions in the Disk Utility to adjust the file’s permissions.
C. Use the Sharing & Permissions pop-up menu in the file’s Get Info window to choose read only for all users.
D. Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folders Get Info window.

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Frage 38 von 67

1

Chad decides to encrypt his existing Time Machine backup on an external disk. How should he proceed?

Wähle eine oder mehr der folgenden:

A. Erase the disk using the Disk Utility then start a new Time Machine backup.
B. Enable FileVault 2 on the startup disk to automatically encrypt the Time Machine backup.
C. Get info on the Time Machine backup disk then select the “Enable encryption” checkbox.
D. Use the Time Machine preferences to re-select the backup disk then select the “Encrypt backup disk checkbox.

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Frage 39 von 67

1

f users have FileVault 2 enabled, Time Machine will automatically encrypt their backup. True or False

Wähle eins der folgenden:

WAHR
FALSCH

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Frage 40 von 67

1

If a technician suspects that a required system font is missing from an installation of OS X Mountain Lion, which folder should be investigated?

Wähle eine oder mehr der folgenden:

A. /System/Library/Fonts
B. ~/Library/Fonts
C. /Library/Fonts
D. /System/Fonts

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Frage 41 von 67

1

Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can’t access Contacts from within the application, so he can’t call his friend’s mobile phone. Which would be the first troubleshooting step to perform?

Wähle eine oder mehr der folgenden:

A. Delete then reinstall the VoIP application.
B. Open the Disk Utility, choose the startup disk and repair disk permissions.
C. Delete the application’s preferences from /Users/Paolo/Library/Preferences.
D. Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.

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Frage 42 von 67

1

Which of the following are supported connection methods when transferring data from a PC to a Mac using Migration Assistant? SELECT TWO:

Wähle eine oder mehr der folgenden:

A. Fibre Channel
B. Target Disk Mode
C. Wi-Fi networking
D. Ethernet networking
E. Online Backup Services

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Frage 43 von 67

1

Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine’s Users folder. How can she easily obtain the data from the older Macbook Air?

Wähle eine oder mehr der folgenden:

A. Startup in OS X Recovery to open Migration Assistant.
B. The customer will have to purchase Migration Assistant at the Mac App Store.
C. Migration Assistant is stored in the Utilities folder and can be opened at any time.
D. The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.

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Frage 44 von 67

1

A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?

Wähle eine oder mehr der folgenden:

A. ResettheSMC.
B. Repair disk permissions.
C. Reset the PRAM/NVRAM.
D. Reinstall OS X Mountain Lion.

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Frage 45 von 67

1

A technician suspects that an application’s preference file is causing the app to crash at launch. Which of the following techniques would be best to confirm the issue?

Wähle eine oder mehr der folgenden:

A. Use a Time Machine backup to restore the entire User folder.
B. Delete the application, reinstall it, then try launching it again.
C. Startup from OS X Recovery, open Disk Utility and repair the startup disk.
D. Use “Go to Folder...” or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.

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Frage 46 von 67

1

An administrator would like to prevent data recovery software from retrieving any files from a deleted user. Which option is the most efficient choice?

Wähle eine oder mehr der folgenden:

A. Turn on FileVault 2, wait for encryption to finish, then delete the user.
B. Save the deleted user in a disk image, then use the Terminal to secure delete the image.
C. Delete the user using the “Delete the home folder” with the erase home folder securely option enabled.
D. Startup in OS X Recovery then open the Disk Utility. Choose the startup volume and erase the entire volume using a security option the writes zeros across the entire volume.

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Frage 47 von 67

1

From the list below, choose two valid features of the Guest Account in OS X Mountain Lion. Select Two:

Wähle eine oder mehr der folgenden:

A. It can be managed with Parental Controls.
B. Is limited to local login only, and cannot access network shared folders.
C. When a Guest User logs out, the Guest Account’s home folder is deleted.
D. A password can be set for additional security when using a Guest account.
E. Guest accounts appear automatically and cannot be disabled on 05 X Mountain Lion.

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Frage 48 von 67

1

Jim purchased an application from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal?

Wähle eine oder mehr der folgenden:

A. Use Back to My Mac screen sharing to use the app on the iMac.
B. Open iTunes, click on “Purchased on the Mac App Store” in the Store section, then install the app.
C. Sign in to his account in the Mac App Store, click Purchases, and then install the app.
D. He must purchase the application again on the Mac App Store to install on the MacBook Pro.

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Frage 49 von 67

1

From the list below, choose two new features of Time Machine introduced in OS X Mountain Lion. Select Two:

Wähle eine oder mehr der folgenden:

A. Local snapshots on portable Macs.
B. Encrypted backups on Time Capsule.
C. Restore from a Time Machine backup.
D. Encrypted backups on external disks.
E. OS X Recovery partition on external disks.
F. Backup Now in the Time Machine menu item.
G. The ability to choose multiple backup locations.

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Frage 50 von 67

1

Examine the image above. If a Mac displays this flashing folder at startup, it

Wähle eine oder mehr der folgenden:

A. is in Internet Recovery mode
B. is looking for a Netboot Server
C. is unable to find a startup disk that contains boot files
D. indicates that the unit has failed to pass the power on self test

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Frage 51 von 67

1

Which statement about FileVault 2 is TRUE?

Wähle eine oder mehr der folgenden:

A. Once a user enables FileVault 2, it cannot be disabled.
B. FileVault 2 can only be enabled on non-administrator user accounts.
C. There is no way to recover data from a FileVault 2 protected volume if a login password is lost.
D. When a user enables FileVault 2, the startup volume is encrypted and access to the volume is password protected.

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Frage 52 von 67

1

Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?

Wähle eine oder mehr der folgenden:

A. Internet Recovery has started downloading the OS X Recovery system image.
B. The Mac is starting up from an external USB or Thunderbolt storage device.
C. EFI has detected a hardware issue.
D. Apple Service Diagnostics is loading.

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Frage 53 von 67

1

Teresa would like to share files on her Mac Pro with OS X Mountain Lion over an Ethernet network. Which option is a valid choice to enable this feature?

Wähle eine oder mehr der folgenden:

A. System Preferences > sharing > Select the File sharing checkbox.
B. Network Utility > Services > Select the File Sharing checkbox.
C. System Preferences> Network> File Sharing > Select the Enable checkbox.
D. System Preferences > Security & Privacy > Sharing > Click the Enable button in the File Sharing section.

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Frage 54 von 67

1

Which of the following features of OS X Mountain Lion helps protect you from downloading and installing malicious software on your Mac?

Wähle eine oder mehr der folgenden:

A. FileVault 2
B. Gatekeeper
C. Mission Control
D. Location Services

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Frage 55 von 67

1

An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?

Wähle eine oder mehr der folgenden:

A. Hold the shift key at start up to Safe Boot.
B. Start the iMac to OS X Recovery and reinstall OS X Mountain Lion.
C. Hold command S to enter Single User mode, then move login items with the command line.
D. Start the iMac to OS X Recovery, then open the terminal and use it to delete all login items.

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Frage 56 von 67

1

How would an OS X Mountain Lion user change the order of the network services, so that Wi-Fi is the first choice?

Wähle eine oder mehr der folgenden:

A. Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.
B. Set Wi-Fi as the priority network service in the Airport Utility preferences.
C. Select Wi-Fi as the default network interface in the info tab of the Network Utility.
D. Select “Set Service Order” in the Network preference pane’s Action menu, then drag Wi-Fl to the top of the list.

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Frage 57 von 67

1

What feature of Os x Mountain Lion allows a customer to reset their forgotten login password without having to have a second admin user?

Wähle eine oder mehr der folgenden:

A. Safe Boot.
B. EFI reset mode.
C. Verbose mode.
D. Reset a password using an Apple ID.

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Frage 58 von 67

1

Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?

Wähle eine oder mehr der folgenden:

A. He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
B. He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.
C. He can create a new iCloud account during initial setup using the Create a Free Apple ID button.
D. He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.

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Frage 59 von 67

1

A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
“The folder “Downloads” can’t be opened because you don’t have permission to see its contents.” How can the customer quickly and easily correct these permissions issues with her Downloads folder?

Wähle eine oder mehr der folgenden:

A. Open the Disk Utility and select repair disk permissions.
B. Erase the hard disk and restore from a Time Machine backup.
C. Startup in Single User mode and use command line tools to correct the permissions.
D. Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.

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Frage 60 von 67

1

Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?

Wähle eine oder mehr der folgenden:

A. Console
B. Disk Utility
C. Directory Utility
D. Thunderbolt Setup Utility

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Frage 61 von 67

1

Which of the following is a supported destination for an OS X Mountain Lion installation?

Wähle eine oder mehr der folgenden:

A. ahard disk or SSD without a partition scheme
B. a hard disk or SSD with the MBR partition scheme
C. a hard disk or SSD with the APM partition scheme
D. a hard disk or SSD with the GUID partition scheme

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Frage 62 von 67

1

Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.

Wähle eine oder mehr der folgenden:

A. Inactive (off)
B. Active and connected
C. Active but not connected
D. Inactive (hardware is missing)

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Frage 63 von 67

1

A user tries to launch an app named “Dangerous” on OS X Mountain Lion and sees the following warning: “Dangerous” comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers.” What can the user do to open the application?

Wähle eine oder mehr der folgenden:

A. Delete the app and try downloading a fresh copy from the internet.
B. Contact the vendor of the app and ask them to send a product registration key.
C. Open the Mac App Store preferences, then change the Application Security settings.
D. Control-click or right click the icon of the app, select Open from the contextual menu or select ‘Anywhere’ under System Preferences > Security & Privacy > General > Allow applications downloaded from:

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Frage 64 von 67

1

You would like to copy a 4 GB file from your MacBook Pro (Retina, Mid 2012) to a co-worker’s MacBook Air (Mid 2011). Both Macs have OS X Mountain Lion installed. Which method requires the least configuration?

Wähle eine oder mehr der folgenden:

A. Transfer with AirDrop.
B. Set up Bluetooth File Exchange.
C. Use an ethernet cable and enable file sharing.
D. Upload the file to an online file storage service, then download it.

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Frage 65 von 67

1

What is a kernel extension in OS X?

Wähle eine oder mehr der folgenden:

A. A user specific software library.
B. A place to store global system preference settings.
C. A software driver that provides driver support for hardware, networking, and peripherals.
D. The system for starting, stopping and managing daemons, applications, processes, and scripts.

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Frage 66 von 67

1

Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

Wähle eine oder mehr der folgenden:

A. Startup from OS X Recovery and choose the Unlock Disk option.
B. Startup from OS X Recovery and open the Firmware Password utility.
C. Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
D. Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.

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Frage 67 von 67

1

Your customer runs her small business on an iMac with OS X Mountain Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her administrator password with the rest of the staff. How should you address this concern?

Wähle eine oder mehr der folgenden:

A. The customer should enable the Automatic login feature in the User & Group preferences.
B. This is a limitation of FileVault 2. The customer will have to share her password to use the feature.
C. Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.
D. The customer can give other user accounts the ability to unlock the disk in the Security & Privacy preferences when she enables FileVault 2.

	Erstellt von santossebastian1 vor etwa 9 Jahre

Apple Certified Macintosh Technician

Apple 9L0-064 OS X 10.8 Troubleshooting

Frage 1 von 67

A technician suspects that an application unexpectedly quitting at launch has an unusable preference file. What is the expected behavior if the technician moves the preference file out of the Preferences folder?

Wähle eine der folgenden:

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Frage 2 von 67

Which system preference pane allows a user to enable the OS X Mountain Lion Firewall?

Wähle eine der folgenden:

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Frage 3 von 67

Which of the following Macs support AirPlay Mirroring in OS X Mountain Lion? SELECT ALL THAT APPLY

Wähle eine oder mehr der folgenden:

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Frage 4 von 67

Burl is developing an application named DeaderEnd on a shared Mac at work. He wants to keep the application private until he has finished it. Which choice below will keep the application private?

Wähle eine oder mehr der folgenden:

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Frage 5 von 67

In which of the following scenarios would it be necessary to use Repair Disk Permissions in Disk Utility to resolve the issue?

Wähle eine oder mehr der folgenden:

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Frage 6 von 67

You suspect that a customer’s MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

Wähle eine oder mehr der folgenden:

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Frage 7 von 67

What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?

Wähle eine oder mehr der folgenden:

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Frage 8 von 67

What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?

Wähle eine oder mehr der folgenden:

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Frage 9 von 67

When looking at a Time Machine timeline, what visually indicates that a backup is a local snapshot rather than on a Time Capsule or backup disk?

Wähle eine oder mehr der folgenden:

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Frage 10 von 67

Dave has recently purchased a third party router, and now finds he can no longer host video chats. What section of the Messages Connection Doctor will allow him to detect if the router is configured correctly?

Wähle eine oder mehr der folgenden:

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Frage 11 von 67

Mark’s MacBook Air displays a gray screen and will not complete startup. What should you try first to resolve this issue?

Wähle eine oder mehr der folgenden:

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Frage 12 von 67

Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?

Wähle eine oder mehr der folgenden:

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Frage 13 von 67

Examine the image above. What could cause a Mac to display this prohibitory sign at startup?

Wähle eine oder mehr der folgenden:

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Frage 14 von 67

Mauri is having trouble printing to a printer attached to his iMac via USB. He suspects his USB cable. Which built-in utility in OS X Mountain Lion could tell him if the printer is detected by his iMac?

Wähle eine oder mehr der folgenden:

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Frage 15 von 67

A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

Wähle eine oder mehr der folgenden:

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Frage 16 von 67

A customer would like to use target disk mode to transfer a large file from their Mac Pro using OS X Mountain Lion to a friend’s MacBook Pro using OS X Snow Leopard. The Mac Pro’s hard disk is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?

Wähle eine oder mehr der folgenden:

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Frage 17 von 67

Martin would like to keep his contacts, mail, and notes up to date between his Macs but would rather not use the Find my Mac or the Back to my Mac features of iCloud. How can he accomplish this goal using OS X Mountain Lion?

Wähle eine oder mehr der folgenden:

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Frage 18 von 67

An administrator user wishes to share a Desktop picture with all local users. Where should she store the image file?

Wähle eine oder mehr der folgenden:

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Frage 19 von 67

The AirPlay Mirroring feature in OS X Mountain Lion allows users to

Wähle eine oder mehr der folgenden:

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Frage 20 von 67

A customer with Os X Mountain Lion installed has decided to give his Mac to his son. How can he easily erase the hard disk and reinstall OS X Mountain Lion?

A customer would like to use target disk mode to transfer a large file from their Mac Pro using OS
X Mountain Lion to a friend’s MacBook Pro using OS X Snow Leopard. The Mac Pro’s hard disk is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?