Good evening.

We have a reservation for today. It's under the name of Marco.

Sure: M - A - R- C- O.

Yes, there you go.

Yes, it's OK.
Sorry, Is it a double bed room, right?

We'd like an ocean view room, is it possible?

Ok. Thank you.

(Situação A)

Fine! Do I have to pay any extra charge for that?

(Situação A)

Excelent! We really do appreciate that!

(Situação B)

We'd like an ocean view room, is it possible?

(Situação B)

How bad! So, We'd like a spacious queen-size bed room if its possible, please.

(Situação B)

Fine! Thank you.

Great! And how about the luggages?

Perfect! Sorry, may we have one more key, please?

Excellent!. Can you tell me please what time is breakfast?

Fine. Just one more question. What time is check-out?

Right.

OK, thanks!

Excellent! And how do I connect to Hotel's Wi-Fi network? What is the Wi-Fi password?

Perfect! Thank you very much.