If you cannot get to LHDEV, how can you quickly tell what the port assignments are on the POS?
Use Radviewer
Sign the POS into RPOSSupport
Use the search function in the knowledge base
Check the setting at another store
A store calls in because the Verifone on POS A is frozen. What is the first step according to the knowledge base?
Unplug verifone
Stop Devman, using radviewer
Reboot POS
Restart Epsilon
The loyalty printer on POS 3 is printing on POS 1, which response is most likely?
Store moved the loyalty printer from POS 3 to POS 1
POS 3 loyalty printer has the same IP address ads POS 1 in Epson Config
All of the above
None of the above
if the changer on POS B is giving the incorrect change what is the best way to determine if the issue is with the base or the magazine?
Replace the changer
Move the magazine to a different base
Check the lever inside of changer
If a store already has a ticket open for same issue they are calling in about you should create a new ticket.
The store calls in because their hand held says "Network out of Range", What could be a reason?
Site server is not on the network
Date and Time are incorrect
Blue Tooth is turned on
The GM calls and wants a shortcut added to the training PC, we go ahead and add the short cut.
The store calls in because the crind on Pump 1 says "Busy". What steps can you take?
Reboot Credit
Unlock pump in SMtools
Resend system info through SSUI
All the POS have MO Error displayed on the bottom of the screen. Now what?
Pass the call to someone else
Advise the store to call Travelers Express or Moneygram
Have the store start to sell a Money Order directly from the MO terminal, up to the point where they enter their pin
Reboot the MO terminal and all the POS
It is ok to right all your calls down and enter them into the ticketing system at the end of your shift
