Convenience products require ............distribution

Coca Cola is in the ..............phase of its life cycle

Customer service levels for convenience products are typically .....................

Order convenience is an element of the ................................phase of typical customer service model

Transhipment is an element of the ................phase of a typical customer service model

Management Services is an element of the .............................phase of a typical customer service

The most common penalising action, imposed on suppliers for logistics service failure is......

....................carriage has an advantage over other carriers because of the flexibility and economy it offers

..................is the dominant transportation mode for bulk land locked shipments

The most common measurement of logistics customer service is............

The typical measurement unit for distribution system flexibility is

the term.......................refers to shipping products between various distribution locations to avoid stock outs

Transportation costs can vary within the cost of service pricing approach because of two major factors, namely.........................and ........................

.................................pricing establishes transportation rates at levels that cover a fixed and variable costs, plus some profit margin

A.................carrier is a for-hire carrier that does not serve the general public

Road carriers can be classified into two general categories of carriers, namely ..................and ........................

Some of the disadvatages of rail transport may be overcome by the use of ...........or...........

Examples of intangible services

Explain the reasons why pipeline transportation is able to deliver products in a safe, efficient and effective manner

Identify the most important logistics customer service elements that require managerial attention

Discuss the characteristics of a written statement of customer service policy

Logistics decision making would be enhanced if we knew how sales change with changes in logistics service levels. Depict Three distinct stages of the sales service relationship curve by
means of a neatly labeled diagram