Giovanni De Lucia
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Computer Science Quiz am BIS1, erstellt von Giovanni De Lucia am 11/07/2023.

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BIS1

Frage 1 von 100

4

If information is not created in electronic format, it is lost, due to:

Wähle eine oder mehr der folgenden:

  • The lack of digitalization technologies.

  • The high costs of data entry.

  • The high error rate of data entry

  • The limited economic benefits of information availability.

Erklärung

Frage 2 von 100

1

Which of these options represent a benefit of an OnCloud solution?

Wähle eine oder mehr der folgenden:

  • lower cost with same performance as an on prem architecture;

  • the old architecture can be simply switched off;

  • more flexible scalability compare to an on prem architecture;

  • the IT skills required are the same as an on prem architecture;

Erklärung

Frage 3 von 100

1

What are phases of campaign management in CRM?

Wähle eine oder mehr der folgenden:

  • Reporting

  • Campaign design.

  • Campaign evaluation

  • Outbound calls.

Erklärung

Frage 4 von 100

1

What are correct statements on the dimension(s) of indicators in executive information
systems?

Wähle eine oder mehr der folgenden:

  • Typical dimensions are time, customers and products.

  • Dimensions represent the metrics of KPIs.

  • Dimensions represent columns in the DWH tables.

  • Dimensions can be applied only if the corresponding information exists in the operational database.

Erklärung

Frage 5 von 100

1

Which of the following documents are managed on a standard ERP Software like
1C:Drive/Azienda?

Wähle eine oder mehr der folgenden:

  • Purchase Order

  • Sales Order

  • Revision Order

  • Cleaning Order

Erklärung

Frage 6 von 100

1

Please, tick statement(s) that correctly apply to Activity Based Costing (ABC).

Wähle eine oder mehr der folgenden:

  • According to ABC, operations are associated with costs

  • According to ABC, operations have a price that can be used to control the expenses of different functions

  • ABC enables the assessment of progress from an operational management perspective (time, production rate, use of production plants/machines)

  • With ABC, progress of operational activities can be reconciled with administrative cash flows

Erklärung

Frage 7 von 100

1

Which of the following functionalities are available on a standard ERP Software like
1C:Drive/Azienda?

Wähle eine oder mehr der folgenden:

  • Management of production orders

  • Content management for a company's Web site

  • Posting to social media

  • Multi-language interface

Erklärung

Frage 8 von 100

1

What is the so called "knowledge barrier" in BPR?

Wähle eine oder mehr der folgenden:

  • It is the limited ability of knowledge workers to take on process responsibility and complexity of work.

  • It is a barrier to the implementation of the enabling technologies of BPR in service companies.

  • It represents a barrier that prevents knowledge workers to become less specialized.

  • It is a barrier to process change due to the bounded rationality of knowledge workers.

Erklärung

Frage 9 von 100

1

Why should organizational processes be redesigned to be "well managed" before IT implementation?

Wähle eine oder mehr der folgenden:

  • To avoid vitious cycles, where IT decreases as opposed to increasing process performance.

  • To enable virtuous cycles, where processes continously refine the information that they elaborate, with no information overload

  • To implement the right coordinarion procedures, either vertical or horizontal.

  • To rethink operational tasks and make the most efficient and effective use of IT.

Erklärung

Frage 10 von 100

1

Which of the following companies can properly manage their business processes using
software like 1C:Drive/azienda?

Wähle eine oder mehr der folgenden:

  • A company doing import and export

  • Banks and financial institutions

  • SMEs in the manufacturing industry

  • Schools

Erklärung

Frage 11 von 100

1

What are business advantages from sales force automation?

Wähle eine oder mehr der folgenden:

  • The sales capabilities can be made stronger.

  • The sales force can be more easily replaced, limiting the risk of losing clients.

  • General sales governance is improved.

  • Sales force members can more easily cooperate with each other.

Erklärung

Frage 12 von 100

1

What is a change data capture tool?

Wähle eine oder mehr der folgenden:

  • It is a typical tool used to update the operational DB.

  • It is a component of a cloud architecture for BI.

  • It is a software that is able to get (pull) the data updates from a database and replicate those changes in another target database

  • It is a software tool that is used to guarantee data alignment across multiple databases.

Erklärung

Frage 13 von 100

1

Please, tick typical functionalities of the operational portfolio in manufacturing.

Wähle eine oder mehr der folgenden:

  • Accounting and Finance

  • CIM

  • MRP

  • Personnel

Erklärung

Frage 14 von 100

1

What are the pillars of the ERP paradigm?

Wähle eine oder mehr der folgenden:

  • Hierarchical coordination

  • Extension and modularity

  • Process prescriptiveness

  • Information integration

Erklärung

Frage 15 von 100

1

What you can do with ERP Software 1C:Drive/Azienda?

Wähle eine oder mehr der folgenden:

  • Manage the main process of a company

  • Manage Bills Of Materials and production processes

  • Manage the company blog

  • Manage sales and purchases orders

Erklärung

Frage 16 von 100

1

What is an ERP?

Wähle eine oder mehr der folgenden:

  • A production technology.

  • A custom software.

  • A coordination technology.

  • A software package.

Erklärung

Frage 17 von 100

1

Please, tick correct statement(s) on operational information.

Wähle eine oder mehr der folgenden:

  • Operational information is created by both production and management processes.

  • Operational information is the information stored in the operational database and is created by operational processes

  • Catalog information is a class of operational information, but is not stored in the operational database.

  • Transaction information is a class of operational information.

Erklärung

Frage 18 von 100

1

Which are the main sections (modules) of 1C:Drive/Azienda program?

Wähle eine oder mehr der folgenden:

  • CRM, Sales, Purchase, Warehouse, Production, Quality, Service, Accounting

  • Sales, Purchase, Quality, Reporting, Research, Development, Q&A

  • CRM, Accountancy, Human Resources, Sales, Purchase, Socials, Production, Marketing

  • Sales, Purchase, Control, Budgeting, Forecast, Banking, Mobile

Erklärung

Frage 19 von 100

1

What are typical sales and distribution activities in manufacturing?

Wähle eine oder mehr der folgenden:

  • Procurement

  • External logistic

  • Order management

  • Post sale processes

Erklärung

Frage 20 von 100

1

What are the limitations of the decision school?

Wähle eine oder mehr der folgenden:

  • It ties uncertainty only to the environment (no internal sources of uncertainty are considered, such as the uncertainty caused by the opportunistic behaviour of employees).

  • It considers hierarchies as the only coordination mechanism.

  • It considers markets as an alternative to organizations.

  • It considers bounded rationality as the only source of uncertainty

Erklärung

Frage 21 von 100

1

Is groupwork relevant in the design of non-IT technologies? Why?

Wähle eine oder mehr der folgenden:

  • No, it is not relevant, since groupwork refers to interfunctional cooperation and coordination, which was not considered in traditional organization theory

  • Yes, it is relevant in terms of synchronization of logistic activities.

  • No, it is not relevant, since focus wan on the production line where each individual has its own task.

  • Yes, it is relevant, but only in manufacturing where production activities need to be coordinated through cooperation on production tasks

Erklärung

Frage 22 von 100

1

In a company with two BW envirorment (development and production), what is the purpose of the development envirorment?

Wähle eine oder mehr der folgenden:

  • Be able to make new developments with no impacts on the production envirorment

  • There is always a unique envirorment, the production envirorment

  • Test the developments

  • There is always a unique envirorment, the development envirorment

Erklärung

Frage 23 von 100

1

The structure of a data warehouse is typically set to more levels, with a partial replication of
the information between one level and the next. Which is typical one?

Wähle eine oder mehr der folgenden:

  • First level or Staging Area; Second Level or Data Mart

  • First level or Staging Area; Second Level or Data Warehouse; Third Level or Data Mart

  • First level or Staging Area; Second Level or Data Mart; Third Level or Data Warehouse

  • First level or Staging Area; Second Level or Reporting Layer

Erklärung

Frage 24 von 100

1

What are correct statement(s) on service delivery?

Wähle eine oder mehr der folgenden:

  • Service delivery is the overlap between the production and distribution of services.

  • Service delivery is composed by front-office and back-office tasks.

  • Service delivery is a new term coined by Porter to indicate the fact that in service companies services are (partly) produced and delivered at the same time.

  • Service delivery is a subset of a service company's primary processes.

Erklärung

Frage 25 von 100

1

What are typical pitfalls of cloud adoption?

Wähle eine oder mehr der folgenden:

  • Not having a cloud ERP.

  • A need to operate legacy as well as new cloud systems.

  • Not having the right skills in the IT function.

  • Vendor lock in.

Erklärung

Frage 26 von 100

1

What are typical obstacles to IT integration in service companies?

Wähle eine oder mehr der folgenden:

  • the extraction of new knowledge on customers from knowledge workers

  • the transformation of knowledge into structured information to be stored in the mainframe

  • the design of desktop applications supporting operational processes

  • the design of new procedures to use knowledge to reduce service customization

Erklärung

Frage 27 von 100

1

Which are the main sections (modules) of 1C:Drive/Azienda program?

Wähle eine oder mehr der folgenden:

  • Sales, Purchase, Quality, Reporting, Research, Development, Q&A

  • Sales, Purchase, Control, Budgeting, Forecast, Banking, Mobile

  • CRM, Sales, Purchase, Warehouse, Production, Quality, Service, Accounting

  • CRM, Accountancy, Human Resources, Sales, Purchase, Socials, Production,
    Marketing

Erklärung

Frage 28 von 100

1

Why is price the information system of markets?

Wähle eine oder mehr der folgenden:

  • Because average market price is a reliable indication of the value that the client
    can obtain from the transaction (in perfect market conditions).

  • Becuase price carries information on the quality of products and, in a perfect
    market system, is the driver of purchasing decisions.

  • Becuase price carries information on the quantity of products and is a key KPI for procurement.

  • Because market coordination is based on the excution of economic transactions, which involve a payment of a price.

Erklärung

Frage 29 von 100

1

What are enabling technologies of the horizontal and vertical IT integration in business process reengineering?

Wähle eine oder mehr der folgenden:

  • PCs

  • Client-server architectures

  • Automation

  • MRP

Erklärung

Frage 30 von 100

1

What are the main modules of CRM?

Wähle eine oder mehr der folgenden:

  • Operational, data science, executive.

  • Channels, customer database, data mining.

  • Channels, data warehouse, mining.

  • Operational, analytical and executive.

Erklärung

Frage 31 von 100

1

Why doesn't non-IT technical innovation have an impact on scope economies?

Wähle eine oder mehr der folgenden:

  • Because scope economies are inherently different from scale economies and
    do not originate from greater efficiency of production processes.

  • Because scope economies are not related to innovation, but scale economies are.

  • Because increasing scope economies requires better decisions on how to use
    production resources and non-IT technologies do not support decision making.

  • Because non-IT technical innovation increases organizational effectiveness.

Erklärung

Frage 32 von 100

1

What is a vertical solution of an ERP?

Wähle eine oder mehr der folgenden:

  • A vertical solution of an ERP is an ERP designed around the concept of organizational processes

  • A vertical solution of an ERP is a version of that ERP tailored to the needs of a
    specific industry.

  • A vertical solution of an ERP is an ERP designed to favor cross-functional information integration.

  • The is no such thing as a vertical solution of an ERP

Erklärung

Frage 33 von 100

1

Please, tick correct examples of manufacturing activity cycles:

Wähle eine oder mehr der folgenden:

  • Order Cycle

  • Material Cycle

  • Logistic Cycle

  • Development Cycle

Erklärung

Frage 34 von 100

1

What is SAP ECC?

Wähle eine oder mehr der folgenden:

  • Reporting Tool

  • A tool for datawharehouse creation of SAP

  • An ETL tool

  • A SAP ERP

Erklärung

Frage 35 von 100

1

Do ERPs support custom production, standard production or both?

Wähle eine oder mehr der folgenden:

  • ERPs support both custom and standard production.

  • ERPs support custom production only.

  • ERPs support standard production only.

  • ERPs support both custom and standard production, but companies have to use to separate software tools.

Erklärung

Frage 36 von 100

1

What are module(s) of operational CRM?

Wähle eine oder mehr der folgenden:

  • Sales force

  • Agencies and shops

  • Call center

  • Mobile

Erklärung

Frage 37 von 100

1

Which of these options represent a benefit of an OnCloud solution?

Wähle eine oder mehr der folgenden:

  • the IT skills required are the same as an on prem architecture;

  • the old architecture can be simply switched off;

  • lower cost with same performance as an on prem architecture;

  • more flexible scalability compare to an on prem architecture;

Erklärung

Frage 38 von 100

1

Which of the following are Business Intelligence purposes?

Wähle eine oder mehr der folgenden:

  • Allow companies to integrate data from different sources to perform business
    analytics

  • Allow sales document registration in the Enterprise Resource Planning software of a company

  • Transform raw data into meaningfull and useful information

  • Allow production document registration in the Enterprise Resource Planning software of a company

Erklärung

Frage 39 von 100

1

According to decision theory, why are information exchanges between functions (or units) inevitable?

Wähle eine oder mehr der folgenden:

  • Because of the nature of information, which is very easy to share and is not destroyed by use.

  • Because bounded rationality forces individuals and hence functions and units to apply the information normalization principle

  • Because functions need to cooperate on the same cross-functional production
    processes and this cooperation requires information exchanges.

  • Because the main criterion for division of labor are functional specialization as
    opposed to information independence.

Erklärung

Frage 40 von 100

1

What are typical KPI(s) of sales force automation?

Wähle eine oder mehr der folgenden:

  • Productivity (e.g. total sales / number of sales employees)

  • Churn (e.g. new clients / reference time period)

  • Effectiveness of contacts (e.g. number of contacts/ number of contracts)

  • Customer loyalty (e.g. new clients / total number of clients)

Erklärung

Frage 41 von 100

1

Which of the following functionalities are available on a standard ERP Software like 1C:Drive/Azienda?

Wähle eine oder mehr der folgenden:

  • Posting to social media

  • Management of production orders

  • Communication with instant messaging app like telegram

  • Multi-language interface

Erklärung

Frage 42 von 100

1

Please, tick typical functionalities of the administrative portfolio.

Wähle eine oder mehr der folgenden:

  • CIM

  • MRP

  • Accounting and Finance

  • Personnel

Erklärung

Frage 43 von 100

1

Which of the following processes are managed on a standard ERP Software like 1C:Drive/Azienda?

Wähle eine oder mehr der folgenden:

  • Management of website

  • Management of purchases

  • Management of sales processes

  • Management of production

Erklärung

Frage 44 von 100

1

What is the role of concurrent engineering and inside-out production in MRP?

Wähle eine oder mehr der folgenden:

  • They are necessary to ensure that different products "look" different, while sharing many internal components.

  • They are necessary to make sure that the production processes of different products
    are as similar as possible

  • They are necessary to support the redesign of organizational processes to enable greater production efficiency.

  • They are necessary to make sure that the number of common components across different products is maximized

Erklärung

Frage 45 von 100

1

Which of the following modules/sections are available on a standard ERP Software like 1C:Drive/Azienda?

Wähle eine oder mehr der folgenden:

  • Production

  • Sales

  • Performance

  • Social media management

Erklärung

Frage 46 von 100

1

How can companies deal with environmental uncertainty according to decision theory?

Wähle eine oder mehr der folgenden:

  • Increase information processing capacity with vertical information systems.

  • Increase information processing capacity with horizontal information systems.

  • Implement market coordination mechanisms.

  • Increase slack resources.

Erklärung

Frage 47 von 100

1

Which data visualization systems can be used only by users with advanced skills?

Wähle eine oder mehr der folgenden:

  • Pixel perfect reporting

  • Data exploration

  • Ad Hoc Dashboards

  • Self service

Erklärung

Frage 48 von 100

1

Select the most correct definition of a software like 1C:Drive/Azienda:

Wähle eine oder mehr der folgenden:

  • It is a database system that stores all accounting data of a company in cloud

  • It is an ERP software that manage accountancy processes based on fixed predefined rules according standards

  • It is a report system that allows you to registerdata, control costs, analyse documents and calculate the profit

  • It is a personalizable and customizable ERP software that allows you to manage documents and main business processes and accountancy of a Small Medium Enterprises

Erklärung

Frage 49 von 100

1

Please, tick statement(s) that correctly apply to analytical CRM.

Wähle eine oder mehr der folgenden:

  • Analytical CRM provides inputs for the operational managements of campaigns.

  • A typical activity of analytical CRM is customer profiling.

  • Analytical CRM is aimed at discovering insights from customer data that are useful for business management

  • A typical activity of analytical CRM is reporting.

Erklärung

Frage 50 von 100

1

What is the role played by PCs in BPR (business process reengineering)?

Wähle eine oder mehr der folgenden:

  • PCs can be integrated with CIM and MRP.

  • PCs automate knowledge work

  • PCs represent a production technology

  • PCs provide enough flexibility to support knowledge work and related decision-making activities

Erklärung

Frage 51 von 100

1

What are the steps of information transformation through ETL?

Wähle eine oder mehr der folgenden:

  • Source selection

  • Data transfer

  • Data aggregation

  • Data quality control and cleaning

Erklärung

Frage 52 von 100

1

What are phase(s) of the CSF method?

Wähle eine oder mehr der folgenden:

  • Refinement and documentation: presentation to customer, possibile modifications,
    specification (written, but informal)

  • Robustness analysis: aimed at selecting KPIs

  • Predefinition: desk analysis

  • Interview with knowledge workers

Erklärung

Frage 53 von 100

1

What are the information systems supporting hierarchical coordination?

Wähle eine oder mehr der folgenden:

  • Coordination of information exchanges.

  • Vertical an horizontal information systems.

  • Bounded rationality as a coordination mechanism.

  • Coordination of interfunctional information exchanges.

Erklärung

Frage 54 von 100

1

Can an ERP software like 1C:Drive be personalized? If yes how?

Wähle eine oder mehr der folgenden:

  • Yes but only some parts from interface

  • No

  • Yes using a specific programming language entering in developer environment

  • Yes using any programming language

Erklärung

Frage 55 von 100

1

What is SAP BW?

Wähle eine oder mehr der folgenden:

  • SAP BW is a SAP ERP

  • SAP BW is a tool to create dashboards

  • SAP BW is a tool for datawharehouse creation of SAP

  • SAP BW is a tool used to create planning functions

Erklärung

Frage 56 von 100

1

Please, tick consolidated belief(s) tieing technical innovation with organizational change for non-IT technologies.

Wähle eine oder mehr der folgenden:

  • Technical innovation increases the level individual specialization.

  • Technical innovation increases the general complexity of managing a company.

  • There is no relationship between technical innovation and scope economies.

  • Technical innovation increases organizational efficiency and effectiveness.

Erklärung

Frage 57 von 100

1

Which of the following documents released during a BI project includes the Business user requirements?

Wähle eine oder mehr der folgenden:

  • User acceptance test document

  • Techincal Design Document

  • Integration test documents

  • Business Blueprint

Erklärung

Frage 58 von 100

1

What are correct statement(s) on CSF?

Wähle eine oder mehr der folgenden:

  • A CSF should be measured with multiple KPIs

  • A CSF should be measured with one (the most significant) KPI

  • A CSF is a necessary condition for organizational success.

  • CSF stands for critical success factor

Erklärung

Frage 59 von 100

1

Please, tick typical functionalities of the operational portfolio in manufacturing companies.

Wähle eine oder mehr der folgenden:

  • CIM

  • MRP

  • Reporting

  • Human Resources

Erklärung

Frage 60 von 100

1

Which of the following is a true statement about EDWH (Enterprise Datawarehouse)?

Wähle eine oder mehr der folgenden:

  • The structure of an EDWH is typically set on one level, the datamart.

  • The staging layer is where data are imported at first, in both staging and datamart layer
    the structure definition is driven by source structures

  • The structure of an EDWH is typically set to more levels, with a partial replication of
    the information between one level and the next.

  • The staging layer is where data are imported at first, in the datamart layer the struc-
    ture definition is driven by analysis requirements.

Erklärung

Frage 61 von 100

1

ERPs represent the last step of an integration process, since:

Wähle eine oder mehr der folgenden:

  • ERPs complete integration of operational and executive with the administrative portfolio

  • ERPs complete integration of operational and administrative portfolios

  • ERPs complete integration of operational and executive portfolios

  • ERPs do not enable a real-time reconciliation of budgets, resource consumption, progress of operations and cashflows

Erklärung

Frage 62 von 100

1

What are typical dimension(s) of an indicator in an executive information system?

Wähle eine oder mehr der folgenden:

  • Customers

  • Stocks

  • Managers

  • Products

Erklärung

Frage 63 von 100

1

Which of the following elements are managed on a standard ERP Software like 1C:Drive/Azienda?

Wähle eine oder mehr der folgenden:

  • Documents related to business processes

  • Catalogues with the main data of the company

  • Information like prices and costs

  • User profiles

Erklärung

Frage 64 von 100

1

What are classes of information stored in the operational database?

Wähle eine oder mehr der folgenden:

  • Transaction information

  • Operations planning information

  • General ledger information

  • Catalog information

Erklärung

Frage 65 von 100

1

What is the meaning of information integration according to the ERP paradigm?

Wähle eine oder mehr der folgenden:

  • All information should be stored in the same database.

  • Information can be stored in multiple databases but should have a common integrated conceptual and logical schema.

  • All ERP functionalities should access the same information.

  • Information should have the same quality across all organizational processes.

Erklärung

Frage 66 von 100

1

Please tick correct statement(s) on hierarchical control in market systems:

Wähle eine oder mehr der folgenden:

  • In non perfect markets, customers can control their suppliers to some extent.

  • Market and hierarchies are separate coordination systems that can mix only inside organizations

  • Hierarchical control does not exist in perfect market systems.

  • In non perfect markets, customers may have some level of hierarchical control on their customers' production processes

Erklärung

Frage 67 von 100

1

What primarily distinguishes ERP software from stand-alone targeted software is:

Wähle eine oder mehr der folgenden:

  • ERP has one only common module.

  • ERP is a modular software system.

  • ERP always has multimple databases, one for each module.

  • ERP has a common central database from which the various ERP software modules access information

Erklärung

Frage 68 von 100

1

Please, tick correct statement on ERPs.

Wähle eine oder mehr der folgenden:

  • ERPs are a global phenomenon

  • Extended ERPs include CRM.

  • ERPs integrate all three portfolios, operational, administrative and executive

  • ERPs are more widespread in services compared to manufacturing.

Erklärung

Frage 69 von 100

1

Which of the following are true about OEE Indicator? Consider the Production Project.

Wähle eine oder mehr der folgenden:

  • The lower is the downtime the lower is the OEE

  • The higher is the downtime the lower is the OEE

  • The lower is the efficiency the lower is the OEE

  • The higher is the efficiency the lower is the OEE

Erklärung

Frage 70 von 100

1

What are the pillars of the CRM vision?

Wähle eine oder mehr der folgenden:

  • Cross-channel integration.

  • Modularity and information integration.

  • Understanding and monitoring customers with executive CRM.

  • Extracting value from customer data with analytical CRM.

Erklärung

Frage 71 von 100

1

Please, tick correct functionalities of the administrative portfolio.

Wähle eine oder mehr der folgenden:

  • Accouting and tax payment

  • Governmental procedures

  • Human resources

  • Finance

Erklärung

Frage 72 von 100

1

In the context of a software delivery model for an ERP, what is the meaning of "on premises software"?

Wähle eine oder mehr der folgenden:

  • On premises software is a software installed on a computer within a company's VPN.

  • On premises software is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted

  • On premises software is a software owned by the company.

  • On-premises software is installed and runs on computers owned by the company and typically hosted in the company's data center.

Erklärung

Frage 73 von 100

1

In the context of BI, the data warehouse must:

Wähle eine oder mehr der folgenden:

  • host security applications for the whole company

  • make an organization’s information easily accessible

  • be adaptive and resilient to change

  • serve as the foundation for improved decision

Erklärung

Frage 74 von 100

1

Why is the meaning of having a "balanced" set of KPIs to calculate the incentives of call-center operators?

Wähle eine oder mehr der folgenden:

  • It means measuring a balanced set of indicators such as average call time, first
    call resolution, customer satisfaction.

  • It means sizing the call center to minimize customers' waiting time.

  • It means measuring the efficiency of a team as opposed to an individual operator

  • It means measuring both efficiency and effectiveness.

Erklärung

Frage 75 von 100

1

What type of catalog information is crucial in MRP?

Wähle eine oder mehr der folgenden:

  • Sales catalog.

  • Product directory.

  • Product catalog.

  • Product structure.

Erklärung

Frage 76 von 100

1

What is the "bill of materials"?

Wähle eine oder mehr der folgenden:

  • It is a report of all costs of production materials and related supplier invoices.

  • It is the list of all the resources that are required to manufacture a product.

  • It is the list of all the raw materials that are required to manufacture a product.

  • It is the list of all the raw materials, resources, and components (and the quantities of each of them) that are required to manufacture a product.

Erklärung

Frage 77 von 100

1

What are typical objectives of sales force automation (SFA)?

Wähle eine oder mehr der folgenden:

  • Decrease customer churn.

  • Reduce bureacracy for customers and increase responsiveness during the sales process.

  • Increase the effectiveness of the sales force.

  • Reduce the costs of customer acquisition.

Erklärung

Frage 78 von 100

1

Why is executive information stored in the DWH?

Wähle eine oder mehr der folgenden:

  • Because ETL procedures require a DWH.

  • Because a DWH has a special schema that is more suitable to store indicators.

  • Because analytics are computationally complex and cannot access the operationa database directly.

  • Because the DWH stores aggregate information that can be handled more
    efficiently in interactive applications.

Erklärung

Frage 79 von 100

1

What is the role played by PCs in BPR (service companies)?

Wähle eine oder mehr der folgenden:

  • PCs store all the information regarding the customers served by the agency where the PC is located.

  • PC are used to execute desktop applications embedding service procedures.

  • PCs are used to collect information on knowledge workers and calculate their incentives in real time

  • PCs are used to collect information that is then stored in the operational database in a structured format

Erklärung

Frage 80 von 100

1

What is the relationship between bounded rationality and information processing capacity?

Wähle eine oder mehr der folgenden:

  • Bounded rationality limits the ability of individuals to process information.

  • Bounded rationality involves cooperation and coordination for organizations to
    reach beyond the limits of individual information processing capacity.

  • Bounded rationality limits the ability of organizations to process information.

  • Bounded rationality increases the information processing needs of organizations.

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Frage 81 von 100

1

What are correct interfuntional information processes in manufacturing companies?

Wähle eine oder mehr der folgenden:

  • Materials management

  • Knowledge management

  • Orders management

  • Procurement management

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Frage 82 von 100

1

What are the correct inputs and outputs of the post settlement phase of an economic transaction?

Wähle eine oder mehr der folgenden:

  • Input: exceptions, Output: exception management procedures.

  • Input: exceptions, Output: revised contract.

  • Input: requirements, Output: one supplier and new requirements, both specified in a contract (SLAs)

  • Input: requirements, Output: contract.

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Frage 83 von 100

1

Why does technical innovation cause an increase in the optimal minimum organizational size?

Wähle eine oder mehr der folgenden:

  • Because scale economies reduce unit production costs only above a minium
    production volume, as they involve an initial investment in innovative technical
    systems.

  • Because an organization that is too small (production volumes below break even) cannot benefit from the reduction of unit production volumes generated by the greater efficiency of the innovative technical system.

  • Because scope economies reduce unit production costs only above a minium productio volume, as they involve an initial investment in innovative technical systems

  • Because scope economies allow larger organizations to benefit from the economic advantages of lower production costs.

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Frage 84 von 100

1

Why is knowledge management complex?

Wähle eine oder mehr der folgenden:

  • Because it involves the extraction of new knowledge on production processes from knowledge workers.

  • Because it requires the design of new procedures to use knowledge to obtain
    greater service customization

  • Because unstructured knowledge must be transformed into structured
    information to be stored in the mainframe.

  • Because it involves the use of PCs and hence a significantly broader software variety

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Frage 85 von 100

1

What are the basic assumptions of agency theory?

Wähle eine oder mehr der folgenden:

  • Market coordination mechanisms can icrease the efficiency of organizational
    transactions

  • There exists a continuum between markets and hierarchies.

  • Individual and environmental uncertainty are not the only causes of uncertainty.

  • There exist market coordination mechanisms inside organizations.

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Frage 86 von 100

1

Which of the following are project phases in a waterfall approach, and with which goal?

Wähle eine oder mehr der folgenden:

  • User Acceptance test, for Business Users to validate the solution

  • Integration Test, for Business Users to validate the solution

  • Requiremets Analysis, to design the Business Blueprint Document

  • User Acceptance test, to design the Business Blueprint Document

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Frage 87 von 100

1

Why is knowledge management so critical in service companies?

Wähle eine oder mehr der folgenden:

  • Because it is key to service customization.

  • Because it is key to keep customer satisfaction constantly high.

  • Because it helps transorm unstructured information on customers into structured information that can be easily analyzed with IT.

  • Because it represents a continuous learning process needed to adapt to environmental uncertainty.

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Frage 88 von 100

1

Please, tick correct statement(s) on the product structure.

Wähle eine oder mehr der folgenden:

  • It is a type of catalogue information.

  • It is heavily used in computer integrated manufactunng.

  • It is a type of operations planning information.

  • It stores the structure of products with their components and quantities needed to produce each product item.

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Frage 89 von 100

1

What are functionalities belonging to extended ERP?

Wähle eine oder mehr der folgenden:

  • Computer integrated manufacturing.

  • Balanced scorecard and dashboards.

  • Web site and CRM.

  • Supply chain management.

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Frage 90 von 100

1

What are business advantages from sales force automation?

Wähle eine oder mehr der folgenden:

  • The sales force can be more easily replaced, limiting the risk of losing clients.

  • General sales governance is improved.

  • Sales force members can more easily cooperate with each other.

  • The sales capabilities can be made stronger.

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Frage 91 von 100

1

What are typical sales and distribution activities in manufacturing?

Wähle eine oder mehr der folgenden:

  • Order management

  • Procurement

  • Post sale processes

  • External logistic

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Frage 92 von 100

1

Please, tick statement(s) that correctly apply to Activity Based Costing (ABC).

Wähle eine oder mehr der folgenden:

  • According to ABC. operations are associated with costs

  • According to ABC. operations have a price that can be used to control the expenses of different functions.

  • ABC enables the assessment of progress from an operational management perspective (time. production rate, use of production plants/machines)

  • With ABC, progress of operational activities can be shown on executive dashboards with more accurate financial indicators.

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Frage 93 von 100

1

How is call center sizing performed?

Wähle eine oder mehr der folgenden:

  • By monitoring the performance of call center operators and adjusting capacity on demand.

  • By determining the ideal number of operators based on volumes of calls.

  • By setting a target level of service in terms of waiting time.

  • By setting a target service level in terms of effectiveness in solving customers' issues.

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Frage 94 von 100

1

What are the limitations of agency theory?

Wähle eine oder mehr der folgenden:

  • It does not consider uncertainty due to the nature of tasks.

  • It considers bounded rationality as a condition enabling market coordination in conditions of high uncertainty.

  • It does not consider hierarchical coordination "inside" market transactions.

  • It does not consider the impact of market uncertaintly on individual behaviour.

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Frage 95 von 100

1

Is the Administrative Portfolio stand-alone?

Wähle eine oder mehr der folgenden:

  • Yes. it represents the first implementation of IT in organizations and is excluded by horizontal and vertical integration of the operational portfolio.

  • No. activity based costing is an example of integration with the operational portfolio.

  • No, it has been integrated by ERPs with the other portfolios.

  • Yes in manufacturing, no in services.

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Frage 96 von 100

1

What is the correct definition of testing in an IT project?

Wähle eine oder mehr der folgenden:

  • Testing is a process ensuring that a software program responds correctly to all kinds of inputs.

  • Testing is a process ensuring that different micro services interact with each other as expected.

  • Testing is a process executing system functions through a series of predefined steps embedded in testing software.

  • Testing is the process of checking the final product to ensure that it meets requirements and expectations under operating conditions.

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Frage 97 von 100

1

What are typical phases in a project value chain?

Wähle eine oder mehr der folgenden:

  • Project management

  • Project ElS

  • Blueprint

  • Go live

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Frage 98 von 100

1

What are "visualization engines" or "dashboards"?

Wähle eine oder mehr der folgenden:

  • Tools providing a visual representation of the KPIs stored in the DW.

  • Engines that support graphical visualizations of quantitative information.

  • Any representation of operational information.

  • A front end functionality of executive information systems.

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Frage 99 von 100

1

What are typical units in a project team?

Wähle eine oder mehr der folgenden:

  • Board of directors

  • Project management

  • Functional and technical team

  • Steering committee

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Frage 100 von 100

1

Why are personal computers a production technology?

Wähle eine oder mehr der folgenden:

  • Because PCs have brought technology to an individual level

  • Because they are used to automate and support knowledge work. especially in service companies.

  • Because they are used to automate and support operations, especially in service companies.

  • Because they are both procedural and flexible.

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