03. Human Factors

The HSE defines human factors as:

A simple way to view human factors is to think about three aspects:

The Organisation 5

The individual 5

The job 5

The Confederation of British Industry (CBI) describes the culture of an organisation
as:

Some key aspects of an effective culture include: 5

Factors Influencing Individual Behaviour 6

People are generally well motivated at work if: 3

Intentional failures, or deliberate
deviation from a rule or procedure, are known as

Unintentional failures
are known as

Active failures

Latent failures

Violations are divided into three categories:

Routine violations occur when

Routine violations can be due to: 5

Situational violations occur when

Exceptional violations

Errors fall into three categories:

Slips and lapses occur

Slips

Typical slips might include: 5

Lapses

Mistakes are

Mistakes may be (2 types)

Rule-based mistakes occur

Knowledge based mistakes occur