Chad Collins
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NC Hospitality & Tourism 2.03 Quiz

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Chad Collins
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2.03 H&T Quiz

Frage 1 von 20

1

What type of computer system do hotels use to determine their staffing needs?

Wähle eine der folgenden:

  • Data mining system

  • Project mediation system

  • Property management system

  • Marketing information system

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Frage 2 von 20

1

Thursday night, the Macon Hotel has 132 rooms occupied. What does the number of occupied rooms represent?

Wähle eine der folgenden:

  • The room ratio

  • The house count

  • The total number of hotel rooms

  • The percentage of unavailable rooms

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Frage 3 von 20

1

If 250 hotel rooms need cleaned, and it takes 30 minutes to clean each room, how many labor hours should the hotel include in the housekeeping budget?

Wähle eine der folgenden:

  • 125

  • 130

  • 140

  • 135

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Frage 4 von 20

1

Why might a lodging facility be able to schedule fewer front-desk agents during its peak check-out hours?

Wähle eine der folgenden:

  • It has an automated check-out system.

  • It relies on unskilled labor to handle billing.

  • It has more rooms than nearby competitors.

  • It uses a split-shift schedule to cover its needs.

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Frage 5 von 20

1

When is a beach resort more likely to increase its budget for labor hours?

Wähle eine der folgenden:

  • After the holidays

  • During off season

  • During peak season

  • Before the night shift

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Frage 6 von 20

1

Wyndham's Restaurant has established a ratio of one server per 15 guests. If Wyndham's has 165 seats, how many servers should the restaurant schedule if it is fully booked for dinner?

Wähle eine der folgenden:

  • 13

  • 11

  • 8

  • 10

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Frage 7 von 20

1

A restaurant manager is assigning employees to work at certain times throughout the week. What work activity is the restaurant manager performing?

Wähle eine der folgenden:

  • Directing

  • Evaluating

  • Scheduling

  • Forecasting

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Frage 8 von 20

1

If one server can effectively serve 20 customers at one time, how many servers should a hotel restaurant schedule if it has 60 tables that each seat four people?

Wähle eine der folgenden:

  • 8

  • 10

  • 12

  • 14

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Frage 9 von 20

1

Why does a cruise ship need to calculate how long it takes to clean a cabin each day if all cabins must be cleaned by a certain time?

Wähle eine der folgenden:

  • To keep track of attendance

  • To schedule staff vacations

  • To purchase sheets and towels

  • To maintain cleaning procedures

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Frage 10 von 20

1

Which of the following is a factor that the housekeeping department should consider when developing a work schedule for the next week?

Wähle eine der folgenden:

  • Room rates

  • Yield statistics

  • Operating ratios

  • Occupancy forecasts

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Frage 11 von 20

1

Which of the following lodging facilities is most likely to need higher staffing requirements?

Wähle eine der folgenden:

  • 50-unit economy motel

  • A large, full-service convention hotel

  • An upscale, 15-room bed and breakfast inn

  • A lakeside campground with several campsites

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Frage 12 von 20

1

If the average hourly rate of a maintenance employee is $15.75, and a resort estimates 220 labor hours to maintain the facility, what is the estimated labor expense for the maintenance staff for the day?

Wähle eine der folgenden:

  • 3685

  • 3465

  • 3275

  • 3325

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Frage 13 von 20

1

A tour company schedules Janna and Michael to work four-hour shifts on Friday, Saturday, and Sunday to help cover the busiest time on those days. What type of schedule are Janna and Michael working?

Wähle eine der folgenden:

  • Exempt

  • Cyclical

  • Part-time

  • Frictional

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Frage 14 von 20

1

What is a primary reason why many hospitality businesses rotate their employees’ work schedules?

Wähle eine der folgenden:

  • So the managers can delegate work activities

  • So the employees can get to know each other

  • So the business can lower its payroll expenses

  • So the business does not need to hire more managers

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Frage 15 von 20

1

If a resort reservationist typically processes 10 bookings per hour, and the resort processes 160 reservations during the 8-hour afternoon shift, how many full-time employees will the resort need on hand to book reservations during the shift?

Wähle eine der folgenden:

  • 5

  • 4

  • 3

  • 2

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Frage 16 von 20

1

If a housekeeping employee can clean 12 rooms in an eight-hour shift, and the hotel expects 108 departures, how many full-time employees will the hotel need to schedule for the day?

Wähle eine der folgenden:

  • 9

  • 11

  • 6

  • 7

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Frage 17 von 20

1

Jack works at a motel’s front desk from 7:00 a.m. to 3:00 p.m. five days a week. What shift is Jack working?

Wähle eine der folgenden:

  • Day

  • Swing

  • Night

  • Afternoon

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Frage 18 von 20

1

What is an important factor to consider when establishing staffing and service ratios for a hotel?

Wähle eine der folgenden:

  • Management style

  • Customer demand

  • Accounting methods

  • Facility building codes

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Frage 19 von 20

1

Why do many hospitality businesses establish schedules so that employees’ work shifts overlap by 15 minutes?

Wähle eine der folgenden:

  • To maintain a positive attitude among employees

  • To provide employees with in-depth training

  • To ensure a smooth shift transition

  • To increase the payroll expenses

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Frage 20 von 20

1

If an airline requires one flight attendant per 40 passengers, and the airline sold 200 seats for a flight to Charleston, how many flight attendants will the airline need to schedule to cover the flight?

Wähle eine der folgenden:

  • 7

  • 6

  • 4

  • 5

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