Chad Collins
Quiz von , erstellt am more than 1 year ago

NC Hospitality & Tourism 3.02 Quiz

619
0
0
Chad Collins
Erstellt von Chad Collins vor mehr als 8 Jahre
Schließen

3.02 H&T Quiz

Frage 1 von 14

1

When determining the terms for a contract with a hotel located in India, an American businessperson should expect to make concessions and be patient because the decision-making process in Indian culture is very slow. What culture difference does this situation exemplify?

Wähle eine der folgenden:

  • Negotiating style

  • Personal appearance

  • Proper greeting protocol

  • Perceptions about bribery

Erklärung

Frage 2 von 14

1

Which of the following is an example of a language barrier that might occur in the hospitality industry?

Wähle eine der folgenden:

  • Inappropriate clothing

  • Incorrect translations

  • Improper hand gestures

  • Offensive facial expressions

Erklärung

Frage 3 von 14

1

What should Horning Hotels do to determine which goods and services to provide in the new hotel that it is opening in China?

Wähle eine der folgenden:

  • Develop an interesting promotional plan

  • Conduct research about the Chinese culture

  • Organize a committee to evaluate domestic economic issues

  • Assume that Chinese people will accept their existing products

Erklärung

Frage 4 von 14

1

Saudi Arabians wear conservative clothing that covers the entire body, while American tour guides often wear casual apparel while on the job. What cultural difference does this situation exemplify?

Wähle eine der folgenden:

  • Gestures

  • Verbal cues

  • Holiday traditions

  • Personal appearance

Erklärung

Frage 5 von 14

1

When developing relationships with international hospitality businesses, it is important to understand that some cultures focus on achieving future rewards through persistence and saving money. What is this dimension of culture?

Wähle eine der folgenden:

  • Long-term orientation

  • Uncertainty avoidance

  • Power distance

  • Individualism

Erklärung

Frage 6 von 14

1

Why do airlines offer several menu options to accommodate their passengers?

Wähle eine der folgenden:

  • Because table manners differ by nationality

  • Because dietary habits often vary by culture

  • Because lunch is usually the largest meal of the day

  • Because most passengers expect large meals on short flights

Erklärung

Frage 7 von 14

1

Paul and Frederick are tour guides with the Global Tour Company. Paul speaks French, and Frederick speaks German. What type of cultural difference does this situation exemplify?

Wähle eine der folgenden:

  • Gender

  • Religious

  • Language

  • Dining etiquette

Erklärung

Frage 8 von 14

1

Why is it important for hotel employees to learn about other cultures?

Wähle eine der folgenden:

  • To eliminate all guests’ complaints

  • To reduce differences in social classes

  • To prevent costly bookkeeping mistakes

  • To avoid offending coworkers and guests

Erklärung

Frage 9 von 14

1

What should American hospitality and tourism businesses do if they want to sell products that will appeal to foreign markets?

Wähle eine der folgenden:

  • Increase their prices

  • Eliminate trade policies

  • Develop financial regulations

  • Modify their marketing strategies

Erklärung

Frage 10 von 14

1

In some cultures, it is proper behavior to present flowers or chocolates to potential business partners before a meeting, while other cultures consider it inappropriate behavior. What cultural difference does this situation exemplify?

Wähle eine der folgenden:

  • Gift-giving protocol

  • Dining etiquette

  • Social status

  • Gender roles

Erklärung

Frage 11 von 14

1

How can hospitality employees foster positive relationships with international guests or clients?

Wähle eine der folgenden:

  • Exhibit a superior attitude

  • Use slang when speaking with them

  • Be respectful of cultural differences

  • Avoid adapting to different circumstances

Erklärung

Frage 12 von 14

1

How can hospitality and tourism businesses help their employees embrace cultural diversity?

Wähle eine der folgenden:

  • Provide training

  • Emphasize differences

  • Develop presentations

  • Encourage stereotypes

Erklärung

Frage 13 von 14

1

Executives of a Guatemalan tour company tend to make business decisions as a group. What dimension of culture does this situation exemplify?

Wähle eine der folgenden:

  • Short-term orientation

  • Power distance

  • Ethnocentrism

  • Collectivism

Erklärung

Frage 14 von 14

1

Hospitality and tourism employees speak different languages, and have different customs and beliefs. What type of workforce do these characteristics describe?

Wähle eine der folgenden:

  • Homogenous

  • Collaborative

  • Diverse

  • Skilled

Erklärung