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NC Hospitality & Tourism 5.02 Quiz

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Chad Collins
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5.02 H&T Quiz

Frage 1 von 14

1

Premier Resort takes proper precautions to dispose of the toxic cleaning chemicals that it uses on the property so it does not contaminate the water or soil. How is the resort exhibiting social responsibility?

Wähle eine der folgenden:

  • It is following consumer-protection laws.

  • It is protecting the natural environment.

  • It is following travel security regulations.

  • It is honoring workers’ labor rights.

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Frage 2 von 14

1

Hospitality businesses are required to install ramps and wide doorways to accommodate wheelchair-bound employees and guests to comply with federal regulations. What sector of the workforce do these regulations protect?

Wähle eine der folgenden:

  • Individuals with emotional needs

  • Individuals with mental disabilities

  • Individuals with chronic fatigue issues

  • Individuals with physical impairments

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Frage 3 von 14

1

Landon, a concierge with the Grand Marque Hotel, makes sure that he arrives to work on time every day. How is Landon exhibiting ethical workplace behavior?

Wähle eine der folgenden:

  • He is independent.

  • He is empathetic.

  • He is reliable.

  • He is tactful.

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Frage 4 von 14

1

A well-known restaurant owner was accused of offering bribes to town-council members to overlook various regulatory violations. As a result, the restaurant received poor publicity, and fewer residents and tourists ate at the restaurant. What does this situation exemplify?

Wähle eine der folgenden:

  • Unethical business practices can damage a hospitality business’s image.

  • Although the restaurant lost some customers, the end justifies the means.

  • Hospitality businesses should find other ways to cut corners and earn profits.

  • Business owners must ensure that they have good excuses for offering bribes.

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Frage 5 von 14

1

A cruise line strives to conduct its business activities fairly and honestly. What type of behavior is the cruise line exhibiting?

Wähle eine der folgenden:

  • Accommodating

  • Resourceful

  • Enthusiastic

  • Ethical

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Frage 6 von 14

1

Several airlines meet and decide to increase their ticket prices. What illegal practice are the airlines engaging in?

Wähle eine der folgenden:

  • Price fixing

  • Bait and switch

  • Exclusive dealing

  • Price discrimination

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Frage 7 von 14

1

Farrington Golf Resort sponsors a large golf tournament each year to raise money for the local children’s hospital. How is the resort exhibiting social responsibility in this situation?

Wähle eine der folgenden:

  • By providing local residents with jobs

  • By encouraging guests to volunteer

  • By supporting political campaigns

  • By hosting a charitable event

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Frage 8 von 14

1

What type of discrimination involves paying higher wages to men than to women?

Wähle eine der folgenden:

  • Age

  • Race

  • Gender

  • Religion

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Frage 9 von 14

1

Which of the following is a subject that hospitality businesses are prohibited from discussing with job applicants during the interview process?

Wähle eine der folgenden:

  • Health issues

  • Job qualifications

  • Work experience

  • Education background

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Frage 10 von 14

1

Dana is a tour bus operator. What does Dana need to have to perform her job legally?

Wähle eine der folgenden:

  • Learning permit

  • Driver's license

  • Work application

  • Inspection manual

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Frage 11 von 14

1

A hotel chain wants to build a new facility in Tampa, Florida. What type of law will be a factor in determining where the hotel will be built in the Tampa area?

Wähle eine der folgenden:

  • Safety

  • Estate

  • Zoning

  • Contract

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Frage 12 von 14

1

What is a hotel restaurant doing when it makes sure that its employees wash their hands properly when preparing food orders?

Wähle eine der folgenden:

  • Sanitizing the facility

  • Monitoring safety hazards

  • Preventing routine accidents

  • Complying with health codes

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Frage 13 von 14

1

Marston Hotel encourages employees to value diversity in the workplace and strives to treat all of its employees fairly. How are these values most likely to affect the hotel’s work culture?

Wähle eine der folgenden:

  • The work culture is more likely to have stressed-out employees.

  • The work culture is more likely to be positive and collaborative.

  • The work culture is more likely to encourage stereotyping.

  • The work culture is more likely to be rigid and inflexible.

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Frage 14 von 14

1

Who is responsible for implementing the laws required to operate a hospitality or tourism business?

Wähle eine der folgenden:

  • The courts

  • Employees

  • Management

  • The government

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