Pepe Toño Gonzal
Quiz von , erstellt am more than 1 year ago

In this test you are going to improve your level about the first unit you have already check at this year, so try to remeber and go by, this is very easy!

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Pepe Toño Gonzal
Erstellt von Pepe Toño Gonzal vor mehr als 8 Jahre
Schließen

Unit 1-A

Frage 1 von 11

1

Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

Who is talking for complaint?

Wähle eine der folgenden:

  • Dr. Thompson

  • Nurse

  • Mrs. Sanchez

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Frage 2 von 11

1

Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

Why is she talking for?

Wähle eine der folgenden:

  • Complaint

  • To evidence the nurse

  • A new apointment

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Frage 3 von 11

1

Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

What is she talking about?

Wähle eine der folgenden:

  • Super market

  • Health sevice

  • Particular nurse

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Frage 4 von 11

1

The structure for a complaint is; Introduction, body and closure

Wähle eins der folgenden:

  • WAHR
  • FALSCH

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Frage 5 von 11

1

The structure for a complaint is; introduction, body, climax and closure

Wähle eins der folgenden:

  • WAHR
  • FALSCH

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Frage 6 von 11

1

Fülle die Lücken, um den Text zu vervollständigen.

Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the of this calling is because i´m a little about how your nurse was with my son the monday, first she leave him expecting with a headache until i because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

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Frage 7 von 11

1

Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

Which way of comunication is this?

Wähle eine der folgenden:

  • Telephonic complaint

  • Written complaint

  • Face to face complaint

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Frage 8 von 11

1

This are motives for a medical complaint:

Wähle eine der folgenden:

  • Time, Attitude, wrong diagnostic, an appoinment.

  • Time, Atittude, wrong article, wrong size.

  • Time, Atittude, flavor.

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Frage 9 von 11

1

Fülle die Lücke, um den Text zu vervollständigen

You may complaint about the service you want!

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Frage 10 von 11

1

"... really i was expecting to the doctor finish for take my jacket and go out there as faster as possible, that was a horrible place..."
Which tense is the sentence?

Wähle eine der folgenden:

  • Past

  • Perfect Present

  • Present

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Frage 11 von 11

1

Fülle die Lücken, um den Text zu vervollständigen.

A complaint is a tool which we would use when we are not with a health !

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