The potential of influence

The ability to influence behavior of a superior

The aspect of power, granted to either groups or individuals,that legitimize the right of the group or individual to make decisions on behalf of others

The process of influencing the behavior and attitudes of others to achieve intended outcomes

The idea of division labor and management whereby workers should be viewed as parts of a large machine whose function was to produce a product

Pertaining to Human Relations Management, Hawthorne studies primary lessons are ?

Research involving human behavior- should employ a control group so that comparisons between groups can be attributed to the effect of independent variable

Occurs when subjects in an experiment change their behavior simply because they know they are being studied

This theory represents the traditional view of humans at work. Workers were assumed lazy, avoiding work and prefer to be directed by others with the primary concern of financial reward rather than self-improvement

This theory holds that work is a natural activity and is as necessary as rest is to play. If a person is committed to a task, they will require little direction to accomplish their goals

Name the 3 phases that influence employees to change their behavior and thereby improve productivity and efficiency

Creating motivation for change in behavior, either by applying pressure or by reducing threats associated with the change is known as

Modifying behavior by either mimicking a role model or learning new behaviors through a discovery process is known as

Integrating a new behavior into the workplace with constant reinforcement from others is known as

Name the 6 concepts of management

Name Mintzberg’s 3 major roles that all managers assume

Interpesonal role that is comprised of performing certain functions such as providing signatures, public speaking, and answering requests for information

Interpersonal role that is comprised of developing relationships with athletic trainers at other institutions, health professionals in the community, coaches, consulting physicians, and parents

Informational role that requires analytical listening deals with looking for specific kinds of information to be conveyed

Informational role that requires internal influencers are people who either are members of or have close ties to an organization and who have the power to help shape policy and practice

This role requires the athletic trainer to use both personal and position power by exercising authority

Name Thomas and Kilmann’s five general approaches to conflict resolution

Name the 9 ways to improve managerial effectiveness