You must be logged on to your Skype page ___________ before your shift starts.

What MUST be sent at the end of every shift?

You must post a cover shift request at least _____ hours before the shift, if you’re asking for a cover within the day.

For a 6 hour shift, how many 10 minute breaks can you take?

For a 3 hour shift, how many 10 minute breaks can you take?

Why is it important to click “End” when taking a break and ending your shift?

What do you have to do when you experience an unusual bug?

What materials will be helpful with coming up with topics that may catch the user's interest.

When is it recommended to start sending your goodbye messages to the user?

What do you have to click at every start of your shift in the homepage?

What shouldn’t you do when you encounter an indecent user?

If you’ve encountered a problem during your shift, who should you talk with?

What can be useful to help you respond faster?

You must renew or request for the renewal of your contract at least ________ before the end of term.

How long is a contract term?