SMSgt Brock, the security forces superintendent, calls SSgt Downy into her office and says, “I noticed you and your fire team “ranger rolling” your hats.” Smiling, Downy replies, “Ma’am, I believe it creates a more aggressive look; besides, the ladies really like them.” Brock says, “You may not be aware, or even care, Sergeant Downy, but ranger rolling your hat is not authorized.” Standing up she adds, “I know you dislike the rule and it is your nature to take risks, but the ranger rolls end today. Are we clear?” Reluctantly, Downy replies, “Yes, ma’am!” The next day Brock notices Downy and his team wearing their hats appropriately.
SMSgt Brock’s actions BEST illustrate her understanding of SSgt Downy’s ______ and its impact on NCO effectiveness.
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