The communication process starts with the...
Sender
Receiver
Communication channel
Feedback
“Communication never stops” the said statement refers which of the following communication principles?
Dynamic
Continuous
Circular
Unrepeatable
_________________ is a benefit of effective communication.
Fosters anger and hostility
Produces a basis for misunderstanding
Reduces grievances
Reduce opportunities for success
The role of a Figurehead is to....
Direct and motivate employees
Select and train employees
Establish networking inside and outside the organisation
Perform social and legal duties
Communicate and transmit information to department outsider is an informational role of a ______________________.
Spokesperson
Monitor
Disseminator
Leader
The Negotiator’s decisional role is to _________________________.
Identify new ideas and implement improvement
Represent the organization during negotiation
Apply resources and set priorities
Deals with disputes and takes corrective action
“As organizations change according to external needs, communication methods need to change as well” the above managerial communication statement refers _____________.
Levels of responsibility and accountability
Organizational culture
Organizational Dynamics
Personality preferences
________________ is known as Communicating within ourselves, sending messages to various parts of our body.
Interpersonal communication
Organizational communication
Mass or public communication
Intrapersonal communication
Relational barrier to communication refers ___________________.
Lack of respect
Misunderstanding
Various forms of fear
Information overload
The two way communication model ends with ____________________.
Channel
Medium
Under barriers to effective communication, source of credibility is described as ________________________________.
Different individuals can interpret the same communication differently, depending upon experiences
Individuals assign an overall worth to a message prior to receiving the entire message
The actions and words of the communicator are based on the amount of confidence receivers have in that person
Individuals tend to block out new information, especially if it conflicts with existing beliefs
Which of the following is a communication method?
In-person meetings
Employee handbooks
Newsletters
All of the answers
Horizontal communication flow means _________________________.
Information flows among peer, within a team or group, or across functions in an organization
Information flows from higher to lower levels in an organization
Information flows from lower to higher levels in an organization
Information flows along a predetermined set of links through an organization
The term ___________________ means infusing communications efforts with an agenda and a master plan.
Communication plan
Strategic communication
Simple communication
Effective communication
Which of the elements of a communication strategy allows for the use of various types of communication vehicle?
Top-down approach
Process
Budget
Strategic communication success steps start with _____________________.
Attracting the attention of the intended audience
Managing audience expectations
Motivating the audience to accept the and act on the message
Linking the message to the goals of the organization
_________________ is a pre-final (fourth) rule for crisis communication.
Speak with one voice
Train for a crisis
Establish a crisis control team
Set specific objectives and principles
Which of the following is a positive speaking style?
Pompous
Confident
Vague
Monotonous
Communication obstacle - prejudice means ___________________________.
Keeping emotions in check especially in public
Show respect for diverse listeners and avoid slang, idioms or metaphors
Preconceived opinion that is not based on reason or actual experience
An oversimplified opinion, image or attitude that people from a particular group are all the same.
A discussion or speech delivered verbatim, exactly as written by the author is known as ______________________ delivery approach.
Manuscript
Extamporaneous
Impromptu
Memorized
_________________ is the ability to accurately receive and interpret messages in the communication process.
Listening
Visual
Speaking
Which of the following is not a benefit of better listening?
Promotes problem solving ability
Decreases receptiveness to ideas of others
Increases self esteem of the other persons
Creates empathy with other people
Which of the following helps to improve the listening skill?
Review the listening inventory
Recognize undesirable listening habits
Refuse to tolerate undesirable habits
All of the above
Which of the following is not a guideline for constructive feedback?
Understand the context
Use common language
Focus on behavior rather than people
Make assumptions
_______________ occurs when basic needs are not met, or when an individual or group is interfering with or obstructing the attainment of certain goals.
Conflict
Negotiation
Communication
Motivation
Interactionist (Modern view) of conflict can be defined as _____________________.
Assumption that all conflict is bad.
It is not only a positive force in a group but is also necessary for a group to perform effectively
It is used to describe violence and destruction
A natural occurrence in all groups and organizations
__________________ is a dysfunctional aspect of conflict.
Creativity and innovation
Group cohesion
Employee Turnover
Challenge
Multiple employees competing for limited reward systems is a ___________________ source of conflict in an organization.
Goals and priorities
Poorly defined expectations
Change
Human drives for success
In diverse cultures, managers have an obligation to avoid miscommunication when utilizing _______________________.
Themes
Acronyms
Colours and numbers
Conflict can result in ______________________.
Decreased productivity
Higher morale
Increase in efficiency
Increased productivity
________________ can damage harmony and productivity.
Man vs. self conflict
Interpersonal conflict
Task conflict
Man vs. supernatural conflict
Accommodating style of conflict management can be referred as ___________________.
People who try to satisfy their own interests at the expense of others.
People who seek win-win solutions that incorporate viewpoints of all.
People who appease opponents or puts other people’s interest above their own.
People who withdraw from a discussion that may result in conflict.
Which of the following is a communication step to resolve conflict?
Stay calm and restore order
Allow parties to vent, listen carefully
Generate solutions, agree on resolution and verify mutual acceptability
____________________ is a process of finding a point of balance between one’s objectives and that of the other party.
Influence
__________________ providing explanations to opponents about mitigating circumstances driving one’s negotiation needs, which is communicated during negotiations.
Offer and counteroffer
Social accounts
Information about alternatives
Information about outcomes
________________ Negative word is used when referring to their opponent’s position.
Generous
Tight-fisted
Reasonable
Even-handed
____________________ is a discouraging behavior of Non-verbal communication.
A head nod
A hand gesture to continue
Smile during the discussion
Frown and a scowl
Following ______________________ is a most effective communication channel for negotiation.
Face-to-face communication
Written communication
Email and SMS
Teleconferencing
_________________ is a bias of email negotiation, which refers lack of trust between online negotiator result in assumptions of deceitful tactics, causing poor agreement outcomes.
Burned bridge
Sinister attribution
Squeaky wheel
Temporal synchrony
Which of the following is an unmanageable question?
Leading questions
Planned questions
Impulse questions
Treat questions
