Chad Collins
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SEM I Practice Exam

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Chad Collins
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SEM I Practice Final Exam

Frage 1 von 100

1

The core benefits to customers who purchase sport products include entertainment, health, and

Wähle eine der folgenden:

  • promotion

  • independence

  • achievement

  • adaptability

Erklärung

Frage 2 von 100

1

When a professional football expansion team is established in a community, the economic impact might
result in

Wähle eine der folgenden:

  • business closures, job layoffs, and high inflation rates.

  • more tourism, lower tax rates, and high interest rates

  • increased job creation and more consumer spending.

  • higher tax rates and fewer financial investment opportunities.

Erklärung

Frage 3 von 100

1

The Chamber of Commerce for a large city estimates the income for the city generated by the sales tax,
parking fees, food-service tax, and amusement tax collected as a result of a rock concert. This is an example
of _______________ impact.

Wähle eine der folgenden:

  • total

  • indirect

  • fiscal

  • direct

Erklärung

Frage 4 von 100

1

One of the main differences between professional and amateur athletes is that for professionals , the game is
often

Wähle eine der folgenden:

  • their occupation

  • closed to the public

  • free of charge

  • played for enjoyment

Erklärung

Frage 5 von 100

1

Which of the following is an example of marketing the sport event:

Wähle eine der folgenden:

  • holding a race for a charitable organization

  • selling food products to a concession stand

  • delivering exercise bikes to retailers

  • distributing information about a NASCAR race

Erklärung

Frage 6 von 100

1

The National Collegiate Athletic Association and the Professional Golfers' Association are examples of

Wähle eine der folgenden:

  • labor unions

  • trade associations

  • sanctioning bodies

  • professional societies

Erklärung

Frage 7 von 100

1

A person responsible for matching up corporations with events that reach their target market has a career in

Wähle eine der folgenden:

  • sponsorship management

  • sales promotion

  • hospitality

  • advertising sales

Erklärung

Frage 8 von 100

1

Which of the following marketing activities involves writing press releases and organizing news conferences
for a sport organization:

Wähle eine der folgenden:

  • Promotions

  • Advertising

  • Media relations

  • Community relations

Erklärung

Frage 9 von 100

1

You are marketing the premiere of a new Lexus model, which will be revealed at a car show in Detroit. You
are in charge of advertising. Which of the following would be your responsibility:

Wähle eine der folgenden:

  • Researching the target audience

  • Conducting test drives

  • Taking ticket orders

  • Buying commercial time on television

Erklärung

Frage 10 von 100

1

Over the years, Wrigley Field has earned a reputation as one of the best places to watch a Major League
Baseball game. This is called brand

Wähle eine der folgenden:

  • awareness.

  • image.

  • image extension.

  • loyalty.

Erklärung

Frage 11 von 100

1

Your high-school's basketball team went to the state championship game last year, but didn't even make the
play-offs this year. This is an example of a(n) ____________ sport/event product.

Wähle eine der folgenden:

  • inconsistent

  • perishable

  • tangible

  • consistent

Erklärung

Frage 12 von 100

1

Most sport/event products are classified as

Wähle eine der folgenden:

  • pure goods

  • pure services

  • a combination of goods and services.

  • a combination of rented and owned-goods services.

Erklärung

Frage 13 von 100

1

Jacob started training for the Boston Marathon several months ago and was happy when he finished the
marathon in record time. In this situation, Jacob was motivated to run in the marathon for personal growth,
which resulted in a(n)

Wähle eine der folgenden:

  • appreciation for others' physical strength.

  • need to take emotional risks.

  • sense of pride and accomplishment.

  • feeling of purpose and belonging.

Erklärung

Frage 14 von 100

1

Mark enjoys taking his family to professional baseball games because of the memories he has of his dad
taking him to games when he was a young boy. What factor motivates Mark to attend these sports events
with his family?

Wähle eine der folgenden:

  • cultural norms and values

  • class and gender relations

  • popular athletes

  • significant others

Erklärung

Frage 15 von 100

1

Because the outcome of a match is uncertain, many fans attending a sporting event are motivated by the
game's_____________ value.

Wähle eine der folgenden:

  • financial

  • entertainment

  • economic

  • physical

Erklärung

Frage 16 von 100

1

A primary reason that many colleges and universities sell the naming rights for their new football stadiums
or basketball arenas is to

Wähle eine der folgenden:

  • help pay for construction expenses.

  • honor a former student-athlete.

  • create publicity for the new facility.

  • encourage fans to attend sports events.

Erklärung

Frage 17 von 100

1

When designing an event program for a charity event, it is important to

Wähle eine der folgenden:

  • include the printing costs on the back cover.

  • provide product samples.

  • acknowledge the event sponsors.

  • offer free admission coupons to other events.

Erklärung

Frage 18 von 100

1

What should be included in an event program if it is longer than four pages?

Wähle eine der folgenden:

  • Satisfaction survey

  • Table of contents

  • Local news articles

  • Statement of organizers

Erklärung

Frage 19 von 100

1

The team name, mascot, and logo are important elements that a sport/event organization uses to create and
maintain

Wähle eine der folgenden:

  • financial accountability.

  • brand awareness.

  • image extension.

  • market segmentation.

Erklärung

Frage 20 von 100

1

If Coca-Cola is the only soft-drink sponsor of your favorite team, Coca-Cola is considered a(n) ____________
sponsor.

Wähle eine der folgenden:

  • dynamic

  • large business

  • sole

  • exclusive

Erklärung

Frage 21 von 100

1

The relationship between a sponsor and a sport entity is often described as a

Wähle eine der folgenden:

  • merger

  • partnership

  • buyout

  • takeover

Erklärung

Frage 22 von 100

1

Mask Company set up a hospitality tent outside the Olympics arena. Its goal was to encourage patrons to
view it as an Olympics sponsor even though it had not paid sponsorship fees. This is an example of
____________ marketing.

Wähle eine der folgenden:

  • target

  • ambush

  • direct

  • internet

Erklärung

Frage 23 von 100

1

Which of the following is a characteristic of an effective sport/event logo:

Wähle eine der folgenden:

  • Remote

  • Timeless

  • Practical

  • Ambiguous

Erklärung

Frage 24 von 100

1

When creating tickets for a sport/event, organizations often embed special watermarks into the ticket design
to

Wähle eine der folgenden:

  • boost fan attendance rates.

  • reduce the tickets' printing costs.

  • discourage counterfeiting activities.

  • offer a discount.

Erklärung

Frage 25 von 100

1

What do some professional sport teams do to promote renewed interest in a team that is losing support from
fans?

Wähle eine der folgenden:

  • Redesign logos

  • Increase prices

  • Send newsletters

  • Change sponsors

Erklärung

Frage 26 von 100

1

Which of the following are the most important considerations when designing a basketball team's logo:

Wähle eine der folgenden:

  • Mascot and team size

  • Team name and team size

  • Team colors and team name

  • Location and mascot

Erklärung

Frage 27 von 100

1

To learn about its target market's needs and wants, a professional soccer league should obtain information
from its fans

Wähle eine der folgenden:

  • before it implements organizational changes

  • only when there appears to be a problem

  • if ticket sales show short-term improvement

  • in a proactive and systematic manner

Erklärung

Frage 28 von 100

1

What is one way that sport/event marketers use marketing information?

Wähle eine der folgenden:

  • To develop new products

  • To determine credit scores

  • To change economic trends

  • To prepare sales invoices

Erklärung

Frage 29 von 100

1

Having appropriate data helps sport/event marketers to set goals that are

Wähle eine der folgenden:

  • open-ended.

  • realistic.

  • general.

  • broad.

Erklärung

Frage 30 von 100

1

A sport/event organization that wants to obtain information about the population in a certain geographic
location might use

Wähle eine der folgenden:

  • government sources

  • telephone surveys

  • primary databases

  • personal questionnaires

Erklärung

Frage 31 von 100

1

To know what websites and advertisements visitors see, sports and event e-marketers would check

Wähle eine der folgenden:

  • text files

  • direct delivery programs

  • clickstream data

  • internet service providers

Erklärung

Frage 32 von 100

1

Which of the following is a secondary source of sport/event information

Wähle eine der folgenden:

  • personal interviews

  • computerized surveys

  • accounting records

  • demographic reports

Erklärung

Frage 33 von 100

1

A database of competitor information often contains information about the competitor's

Wähle eine der folgenden:

  • budget structure

  • production techniques

  • advertising media

  • creative strategy

Erklärung

Frage 34 von 100

1

What internal records do many businesses monitor in order to obtain useful marketing information?

Wähle eine der folgenden:

  • Sales reports

  • Trade journals

  • industry projections

  • print advertisements

Erklärung

Frage 35 von 100

1

What type of competitor information is important for sport/event organizations to maintain in a database?

Wähle eine der folgenden:

  • consumption

  • demographics

  • market size

  • price lists

Erklärung

Frage 36 von 100

1

Primary research includes collecting data for

Wähle eine der folgenden:

  • marketers across the industry to use.

  • informational purposes only.

  • the current research project.

  • understanding economic cycles.

Erklärung

Frage 37 von 100

1

Which of the following sources is the most appropriate for obtaining primary marketing information about
fans' opinions about a rock band's new album:

Wähle eine der folgenden:

  • concession vendors

  • concert attendees

  • event ushers

  • facility managers

Erklärung

Frage 38 von 100

1

One way for the WSC Swim and Racquet Club to obtain primary information about the quality of its
facilities and the level of its services is by

Wähle eine der folgenden:

  • reading industry publications

  • surveying club members

  • viewing competitors' web sites

  • collecting promotional literature

Erklärung

Frage 39 von 100

1

What should a sports or entertainment event do in order to be successful?

Wähle eine der folgenden:

  • earn maximum profits

  • generate favorable press

  • satisfy customer wants

  • promote popular causes

Erklärung

Frage 40 von 100

1

The promoters of an extreme-sports weekend would most likely target which of the following

Wähle eine der folgenden:

  • professional athletes

  • older men, ages 40-50

  • business executives

  • young men, ages 12-34

Erklärung

Frage 41 von 100

1

Which of the following is a factor that sports and entertainment marketers consider when targeting
customers for a specific event

Wähle eine der folgenden:

  • personalities

  • demographics

  • expectations

  • affiliations

Erklärung

Frage 42 von 100

1

A business wants to create or emphasize positive associations between a specific sport and itself. What type
of advertising media should the business consider using?

Wähle eine der folgenden:

  • Stadium signage

  • Opt-in e-mail

  • Contest

  • Newspaper

Erklärung

Frage 43 von 100

1

A vital promotional technique for entertainment marketing is the use of

Wähle eine der folgenden:

  • distribution.

  • vertical integration.

  • broadcast webs.

  • trailers.

Erklärung

Frage 44 von 100

1

Repeated exposure to the largest, most diverse population of people is a benefit of ___________ advertising.

Wähle eine der folgenden:

  • out-of-home

  • newspaper

  • direct

  • radio

Erklärung

Frage 45 von 100

1

Advertising copy that states "Only 3 days left" is trying to

Wähle eine der folgenden:

  • encourage action.

  • describe features.

  • identify benefits.

  • make a claim.

Erklärung

Frage 46 von 100

1

The basic elements of a print advertisement are the

Wähle eine der folgenden:

  • artwork, illustrations, logo, and colorwork.

  • headline, illustration, copy, and business identification.

  • layout, arrangement, white space, and border.

  • headline, subheadline, copy, and price.

Erklärung

Frage 47 von 100

1

Computers are complex products and have features that need to be explained. Which of the following
elements would be crucial to include in an advertisement for a new computer:

Wähle eine der folgenden:

  • Slogan

  • Headline

  • Copy

  • Illustration

Erklärung

Frage 48 von 100

1

When Arm and Hammer advertises that its baking soda gets rid of odors in refrigerators, its ad copy is
pointing out the product's

Wähle eine der folgenden:

  • uses.

  • producer.

  • price.

  • features.

Erklärung

Frage 49 von 100

1

Which of the following is an effective design technique that adds a personal touch to a direct-mail piece?

Wähle eine der folgenden:

  • Stamping "Open Now" in neon pink on the back of the envelope

  • Addressing the recipient as “Current Resident” on the mailing label

  • Using a font that looks like handwriting in the envelope's address section

  • Placing the return address at the bottom of the envelope

Erklärung

Frage 50 von 100

1

Currently, which of the following mobile advertising strategies has been most successful:

Wähle eine der folgenden:

  • Rich media

  • Text message with coupon

  • Cross-platform campaign

  • Banner ad campaign

Erklärung

Frage 51 von 100

1

Which of the following statements regarding direct-mail marketing campaigns is true:

Wähle eine der folgenden:

  • They should contain detailed data.

  • They are highly cost-efficient.

  • They are easy to track.

  • They should include a call to action.

Erklärung

Frage 52 von 100

1

To attract fans to their web sites, professional sport organizations, media outlets, and entrepreneurs offer online simulations that allow fans to build their own sport teams and compete against other fans' sport teams. This growing industry is referred to as

Wähle eine der folgenden:

  • online exchange.

  • data interchange.

  • game works.

  • fantasy sports.

Erklärung

Frage 53 von 100

1

One of the disadvantages to marketers using streaming video e-mail is that it requires the recipient to have a(n)

Wähle eine der folgenden:

  • complicated operating system.

  • sophisticated computer keyboard.

  • high-speed internet connection.

  • cloud computing.

Erklärung

Frage 54 von 100

1

One of advantage of using e-mail marketing is that it is

Wähle eine der folgenden:

  • anonymous.

  • profit oriented.

  • cost effective.

  • impersonal.

Erklärung

Frage 55 von 100

1

A business that asks customers to forward an e-mail to their friends or associates is engaged in

Wähle eine der folgenden:

  • suggestion selling.

  • direct advertising.

  • image building.

  • viral marketing.

Erklärung

Frage 56 von 100

1

Which of the following is an example of an email attachment?

Wähle eine der folgenden:

  • nike.com

  • resume.doc

  • smith@aol.com

  • http://www.org

Erklärung

Frage 57 von 100

1

The body of an e-mail that reads, "Dear Sue, we hope you are enjoying the newsletter," is an example of
a/an ______ message.

Wähle eine der folgenden:

  • understandable

  • compelling

  • focused

  • personalized

Erklärung

Frage 58 von 100

1

What should businesses do to detect any problems before sending an e-mail to everyone on their list?

Wähle eine der folgenden:

  • Finalize a signature

  • Format the message

  • Prepare a response

  • Conduct a test run

Erklärung

Frage 59 von 100

1

What mailing technique do businesses often use if they do not have mailing-list software?

Wähle eine der folgenden:

  • Autoresponder

  • Internet Service Provider

  • Bookmark feature

  • Blind Carbon Copy

Erklärung

Frage 60 von 100

1

Which one of the following computer programs prevents email messages containing the word "free" in the
subject header from entering an inbox:

Wähle eine der folgenden:

  • Queens

  • Gophers

  • Filters

  • Servers

Erklärung

Frage 61 von 100

1

Businesses generally pay more for newspaper advertisements when purchasing space at a _________ rate.

Wähle eine der folgenden:

  • preferred-position

  • run-of-page

  • contract

  • frequency

Erklärung

Frage 62 von 100

1

A radio station sells a 30-second spot for $500. If the number of listeners is 200,000, calculate the cost per
thousand (CPM).

Wähle eine der folgenden:

  • 50

  • 5

  • 25

  • 2.5

Erklärung

Frage 63 von 100

1

When an advertiser wants to reach specific target markets, which type of print medium would be most
cost-effective?

Wähle eine der folgenden:

  • Newspapers

  • Billboards

  • Direct mail

  • Yellow pages

Erklärung

Frage 64 von 100

1

One reason it is important for professional sport/event organizations to develop advance ticket sales plans is
because the generated revenue helps organizations to

Wähle eine der folgenden:

  • increase general admission ticket sales.

  • decrease operational costs.

  • cover pre-event expenses.

  • reduce the risk of ticket scalping activities.

Erklärung

Frage 65 von 100

1

An advertiser spent $117,000 for 12 television spots with a total of 240 GRPs (gross rating points). What was
the cost per GRP?

Wähle eine der folgenden:

  • 975.5

  • 585.5

  • 712.5

  • 487.5

Erklärung

Frage 66 von 100

1

To increase revenue, professional baseball and football teams often sell advertising that appears

Wähle eine der folgenden:

  • on national television.

  • in local magazines.

  • on the back of tickets.

  • in community newspapers.

Erklärung

Frage 67 von 100

1

Rachel is selling program advertisements for a marching band competition that her high school is hosting. Which of the following sales prospects is most likely to purchase ad space in the program?

Wähle eine der folgenden:

  • Local music shop

  • National piano manufacturer

  • International symphony conductor

  • State/Provincial museum director

Erklärung

Frage 68 von 100

1

Camille is developing a rate card for advertising space in her school's yearbook. Which of the following layouts is the most expensive for advertisers to purchase?

Wähle eine der folgenden:

  • 1/16 page two-color

  • 1/2 page black and white

  • 1/4 page black and white

  • 1/2 page four-color

Erklärung

Frage 69 von 100

1

To sell advertising space in an event program, the first thing Kyle should do is

Wähle eine der folgenden:

  • design the front cover of the program to show prospects.

  • call all businesses to determine their interest.

  • develop a list of local businesses to contact.

  • obtain printing supplies for the program.

Erklärung

Frage 70 von 100

1

A charity organization is holding a fundraising event in New York. The event will include a dinner prepared by the chef of a five-star restaurant and an upscale style show. To generate interest, the event organizers plan to have a celebrity serve as master of ceremonies for the event. Who would be the most appropriate person to fulfill this role?

Wähle eine der folgenden:

  • Sophia Sanchez, a Venezuelan talk-show host

  • Bella Marie, a well-known international fashion model

  • Richard Roberts, a Canadian theater critic

  • Karl Kamden, a Chicago-based restaurant owner

Erklärung

Frage 71 von 100

1

Author Randall McPeak's new thriller, Race to the End of Time, was recently released. McPeak's publisher arranged for him to do book signings and readings at several bookstores across the country. The author's appearances are beneficial to the bookstores because

Wähle eine der folgenden:

  • their sales will likely increase.

  • most of their customers are fans of McPeak's books.

  • McPeak supports literacy initiatives.

  • online book sales will begin to stabilize.

Erklärung

Frage 72 von 100

1

After event organizers released information to the press that a well-known country singer will perform at an upcoming fundraiser, ticket sales for the event increased dramatically. This situation exemplifies how a celebrity appearance can

Wähle eine der folgenden:

  • create a sense of community.

  • improve an event's television ratings.

  • provide performers with supplemental income.

  • stimulate interest in an event.

Erklärung

Frage 73 von 100

1

When making appearances at special events, a well-known rock star asks that the event organizer to pay for the air travel, lodging, and meals for his/her band and back-up singers. These requirements are examples of

Wähle eine der folgenden:

  • rider terms

  • financial requisitions.

  • organization charters.

  • non-negotiable conditions.

Erklärung

Frage 74 von 100

1

What do professional sport teams design for use during games that often become promotional tools because fans take them home?

Wähle eine der folgenden:

  • Posters

  • Tickets

  • Programs

  • Samples

Erklärung

Frage 75 von 100

1

The purpose of designing an event program that contains space for advertisements is to

Wähle eine der folgenden:

  • promote the team.

  • get more people to buy the program.

  • generate more revenue

  • pay less money for program printing costs.

Erklärung

Frage 76 von 100

1

When a sport organization employee creates a promotional script for a sport announcer to read during a pregame award ceremony, the employee should

Wähle eine der folgenden:

  • include a joke in the introduction to capture the audience's attention.

  • number the copy pages in reverse chronological order.

  • make sure the final copy is single-spaced and the typeface is bold.

  • identify name pronunciations that might be difficult to read.

Erklärung

Frage 77 von 100

1

Which of the following do event organizers often include in an event to add interest and excitement to the event:

Wähle eine der folgenden:

  • Dress rehearsal

  • Long intermission

  • Celebrity appearance

  • Sponsor recognition

Erklärung

Frage 78 von 100

1

What is a primary consideration for fans who are attending a professional football game in a large city?

Wähle eine der folgenden:

  • Availability of parking space

  • View of the city from stadium seats

  • Accessibility to souvenir stands

  • Surface of athletic field

Erklärung

Frage 79 von 100

1

When attending a sporting event, most fans expect that the facility will provide them with a(n)

Wähle eine der folgenden:

  • learning situation.

  • winning experience.

  • safety environment.

  • ordinary performance.

Erklärung

Frage 80 von 100

1

A stadium designed with more female rest rooms than male rest rooms is responding to which of the following customer expectations.

Wähle eine der folgenden:

  • Adequate facilities

  • Aesthetics

  • Dedication usage

  • Sense of safety

Erklärung

Frage 81 von 100

1

What is the advantage to a business of placing signage on the outfield stadium wall during a televised professional baseball game?

Wähle eine der folgenden:

  • Ensures higher sales

  • Lowers promotional expenses

  • Provides free publicity

  • Increases brand awareness

Erklärung

Frage 82 von 100

1

A soft-drink manufacturer is a sponsor for a professional baseball team. Which of the following signage placement options would provide the most exposure to the manufacturer's products:

Wähle eine der folgenden:

  • Rear entrance of stadium

  • Interior wall of the outfield

  • Next to concession stands

  • Backside of the scoreboard

Erklärung

Frage 83 von 100

1

How do sponsors typically use signage at sports events?

Wähle eine der folgenden:

  • As promotional tools

  • As safety reminders

  • To provide directions

  • To prohibit behavior

Erklärung

Frage 84 von 100

1

Which of the following factors is most likely to cause people to not want to return to the annual fireworks show that attracts hundreds of thousands of people to the downtown area:

Wähle eine der folgenden:

  • public transportation

  • nearby accommodations

  • Traffic

  • Parking fees

Erklärung

Frage 85 von 100

1

A stadium deciding to place messages and team logos on electronic boards is an example of selecting

Wähle eine der folgenden:

  • event signage.

  • media usage.

  • sponsorships.

  • network support.

Erklärung

Frage 86 von 100

1

In sports and entertainment marketing, the concept of price includes not only the cost of a ticket to an event but also the

Wähle eine der folgenden:

  • value of the overall experience.

  • quality of the media advertising.

  • elements of the marketing plan.

  • location of the facility.

Erklärung

Frage 87 von 100

1

Yield management is a way that sport/event marketers address product pricing issues when they want to maximize revenue but have

Wähle eine der folgenden:

  • below-market stock value.

  • unallocated resources.

  • limited capacity.

  • few distribution intermediaries

Erklärung

Frage 88 von 100

1

Wintergreen Ski Area knows that the area will be most successful if it bases its pricing structure on

Wähle eine der folgenden:

  • costs associated with renovations.

  • what the market will bear.

  • total cost of the experience.

  • inelastic demand for skiing.

Erklärung

Frage 89 von 100

1

Ticket prices for the World Series increase dramatically, but all the games still sell out. The price change had little to no impact on sales. This is an example of __________ demand.

Wähle eine der folgenden:

  • inelastic

  • unitary

  • smoothing

  • elastic

Erklärung

Frage 90 von 100

1

Which of the following is one of the main features of a sport product:

Wähle eine der folgenden:

  • Franchises

  • Athletics

  • Tickets

  • Extensions

Erklärung

Frage 91 von 100

1

When you ask, "What does this sales promotion offer to customers?" which step in the process of generating "out-of-the-box" sales promotion ideas are you completing?

Wähle eine der folgenden:

  • Determine how to get the news out.

  • Determine creativity.

  • Determine delivery.

  • Determine incentive.

Erklärung

Frage 92 von 100

1

Brian needs to generate some "out-of-the-box" sales promotion ideas for an upcoming tennis tournament. He's not sure how to start, but he does know that the tournament's marketers want to reach the 18-to-35-year-old crowd. How is Brian prepared for inspiration?

Wähle eine der folgenden:

  • He knows his target market.

  • He knows his competition.

  • He's putting a new twist on an old idea.

  • He's brainstorming.

Erklärung

Frage 93 von 100

1

Sales promotion is a major part of sport/event marketing because

Wähle eine der folgenden:

  • the most important task in sport/event marketing is ticket sales.

  • there aren't very many sport/event customers.

  • the industry is so highly competitive.

  • the industry can get very boring.

Erklärung

Frage 94 von 100

1

What is a step in the sales presentation process that salespeople should prepare for in advance?

Wähle eine der folgenden:

  • Referral

  • Feedback

  • Approach

  • Follow-up

Erklärung

Frage 95 von 100

1

When preparing handout for a sales presentation, it is important for a salesperson to know the __________ of the audience.

Wähle eine der folgenden:

  • gender

  • size

  • income

  • personality

Erklärung

Frage 96 von 100

1

When customizing a presentation, the salesperson determines a prospect's needs by developing a

Wähle eine der folgenden:

  • business proposition

  • professional outline

  • sales quota

  • customer profile

Erklärung

Frage 97 von 100

1

Why should salespeople create favorable impressions during the initial contact with sport/event customers?

Wähle eine der folgenden:

  • Customer rapport is unimportant.

  • Customers want to ask for assistance.

  • First impressions seldom last very long.

  • First impressions are difficult to change.

Erklärung

Frage 98 von 100

1

How can sport/event marketers establish positive relationships with their customers/clients?

Wähle eine der folgenden:

  • Ask close-ended questions

  • Use generic sales presentations

  • Prepare a product demonstration

  • Communicate specific benefits

Erklärung

Frage 99 von 100

1

To develop long-term relationships with fans, professional sport teams should

Wähle eine der folgenden:

  • have inflexible ticket sales policies.

  • build emotional connections with them.

  • increase licensing fees to ensure profitability.

  • redesign branding elements.

Erklärung

Frage 100 von 100

1

A lottery system is an equitable way of selling tickets to school alumni when the demand for college football tickets

Wähle eine der folgenden:

  • fluctuates every season.

  • is lower than originally anticipated.

  • remains consistent over time.

  • is higher than the available supply.

Erklärung