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Core Knowledge about Insurances!

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Friendsurance Quiz Part IV: Insurance Basics

Frage 1 von 13

1

What is the difference between an Insurance broker (Versicherungsmakler) and an Insurance agent (Versicherungsvertreter)?

Wähle eine der folgenden:

  • There is no difference.

  • An insurance agent works for a specific insurance company, while an insurance broker offers a variety of insurance policies from different insurance companies.

  • Insurance brokers only mediate property insurance, while insurance agent mediate life insurances.

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Frage 2 von 13

1

What is the Admin Tool used for primarily?

Wähle eine oder mehr der folgenden:

  • To collect and save contact information’s of partners

  • It is a marketing tool to analyze and evaluate customers activity

  • The insurance companies and the current procedure (upgrade/cross selling) are being stored here

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Frage 3 von 13

1

If it says „Anbindung über Pool“ for i.e. Alte Leipziger in the AT, does that mean we only serve them via a pool?

Wähle eine der folgenden:

  • No

  • Yes

  • Maybe

  • It is possible that we do household, liability insurance directly with Alte Leipziger, while the other segments, such as life and health insurance, is being dealt with via pools. So just because it says „Anbindung über Pool" does not need to mean just pools.

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Frage 4 von 13

1

What does „Korrespondenzmakler“ mean?

Wähle eine der folgenden:

  • We have a special cooperation with the insurance company, i.e. they pay us higher provision.

  • We have no cooperation with them, but still serve their customers on a free basis (no commission).

  • It’s the same as insurance broker or tight agent.

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Frage 5 von 13

1

If it says „keine Anbindung“ what does that exactly mean? (Especially for Support)

Wähle eine oder mehr der folgenden:

  • They cancelled our „Courtagezusage“ (contract).

  • We have a cooperation with them.

  • We have no cooperation with them at all and we act as an „Korrespondenzmakler“.

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Frage 6 von 13

1

What do we mean when we say „upgrade“?

Wähle eine der folgenden:

  • We cancel the customer's contract.

  • The customer finalizes more than just one contract with Friendsurance.

  • We adjust the deductible of an existing contract, so that the premium difference can become a cash back for the customer.

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Frage 7 von 13

1

What do we mean when we say „cross-selling“?

Wähle eine der folgenden:

  • We put the customer in a policy with a deductible.

  • The customer already possesses an insurance policy and does not need any further handling.

  • Cross selling generally means selling additional contracts to an existing customer, e.g. to make sure the customer has insurance contracts where they can get a cash back. But it can also mean that his/her existing insurance tariff does not support our claim-free-bonus (schabo) and therefore we need to transfer him/her to another insurance carrier which offers the bonus.

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Frage 8 von 13

1

What is a „Maklerbetreuer“ (Broker support)?

Wähle eine der folgenden:

  • A person provided by the insurance company to support insurance brokers

  • An online platform where insurance brokers can ask questions (FAQ)

  • A cooperation partner of Friendsurance

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Frage 9 von 13

1

What is meant by „Bestandsübertragung“?

Wähle eine der folgenden:

  • New insurance tariffs that are being published yearly by insurance companies.

  • It’s a function in the Admin Tool.

  • A customer switches from his/her old broker to Friendsurance, so that Friendsurance becomes the broker and is registered as such by the insurance company.

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Frage 10 von 13

1

How many cooperation partners does Friendsurance have?

Wähle eine der folgenden:

  • More than 4

  • More than 70

  • More than 27

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Frage 11 von 13

1

What are the only insurance segments (Admin-Tool) where Support asks directly for a „Bestandsübertragung“?

Wähle eine der folgenden:

  • All property insurances

  • Life,- and health insurance

  • Household, Liability insurance and legal insurance

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Frage 12 von 13

1

What broker pools do we have a cooperation with?

Wähle eine der folgenden:

  • PMA, Blau Direkt, Fond Finanz and Jung, DMS & Cie

  • PMA, Blau Direkt, Aurora and Maxpool

  • PMA, Blau Direkt, Maxpool and Fond Finance

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Frage 13 von 13

1

What company do we have an agreement with concerning the electronic signature?

Wähle eine der folgenden:

  • Is2 “insign”.

  • SignoTec

  • DocuSign

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