When should you submit a Samanage ticket?
Whenever a student is having technical difficulties, submit a Samanage ticket.
Whenever you are personally having trouble with your equipment, submit a Samanage ticket.
Whenever a partner is having problems with their equipment, submit a Samanage ticket.
Whenever a parent is having technical difficulties, submit a Samanage ticket.
Who should be directed to the tech. support via phone when they are having technical difficulties?
Parents
Partners
Students
Fellow Teachers
How do you request help for your technical/equipment difficulties?
To request help, I will call tech. support directly.
To request help, I will email the Help Desk with details of my problems.
To request help, I will use the provided application/link to submit a ticket via Samanage.
To request help, I will email my lead teacher and have him/her contact tech. support.
