Operations Management

________________ is made up of activities which add value to the products or services it provides.

The term_____________ broadly describes the set of all activities associated with the production of goods and services.

________________ is the fundamental rethinking and redesign of existing processes and practices.

The term _____________ denotes the process of converting or transforming resources into goods or services.

______________ is defined as doing things right.

Which of these is a support activity?

______________converts (materials) inputs into outputs of greater economic value.

In Japan in the late 1980s, a new approach was developed for managing manufacturing systems known as _____________________.

A good strategy needs to be ________________ enough to allow for periodical realignments in response to changes in the external environment.

Michael Porter proposed that manufacturing company value chain activities include Primary activities, Support activities and ________________.

A ______________ involves concentrating on a particular buyer group, geographic area or product/market segment and serving the needs of this segment better than competitors.

Which is the tool that is used to scan the external environment and properly assess the internal competencies of an organization?

_________________ involves determining the organization’s overall goals.

_______________ is joint ventures among international organizations to pool their complementary assets to achieve synergy.

Operations strategy ______________ is the process by which such long-range game plans are developed.

According to Gaither and Frazier _____________________ are the elements of an organisation that determine its strategic success or failure.

With a_________________, the organisation seeks to stand out within the industry in which it operates by being unique in some dimension(s) of value to customers.

______________________ is the process by which long range plans are put into action.

New products serve to provide growth opportunities and ____________for the organisation.

A ___________can be seen as a process – a method of doing things.

A ___________ is a series of events or activities intended to produce a certain result for a customer, such as a physical product (hamburger).

The break- even point on a chart is where the contribution from the output volume produced by the alternative just meets the fixed cost, resulting in zero profit. In the above statement, contribution implies_______________

What does "AMT" stand for?

_____________ is defined as the transformation of knowledge into new products, processes and services [which] involves more than just science and technology.

________________ is concerned with the replacement of human actions with technology that contains mechanical, pneumatic, hydraulic, electrical or electronic elements.

What does ‘CAM’ stand for?

________________ is a worldwide accepted certification for quality.

What is defined as meeting or exceeding customer requirements now and in the future?

_________________ refers to the involvement of all employees in achieving customer satisfaction through continuous improvement activities, while at the same time continually decreasing real cost.

What do the initials of the PDCA cycle stand for?

Inspection cost is an example for_______________________

What does the term kaizen mean when applied to quality?

According to Pareto analysis, __% of the problems is often due to __% of the causes.

_________________ is a quality control chart based on reducing the process variability to reduce the standard deviations.

Quantitative methods of forecasting include

Time series patterns that repeat themselves after a period of days or weeks are called

______________ is a systematic approach to creating and testing hypotheses about the market by gathering data using survey.

Which of the following is an example for internal factors affecting demand?

The _______________ method involves making simple judgements based on factors, such as sales that were recorded or the amount of resources that were required yesterday.

Which of the following is NOT a time-series model?

Identify the formula for Little’s Law from the following.

If forecasted demand = 35723, Safety stock=24000 and Stock in hand=20000.Calculate Planned production using the following formula: PP= (FD+ss-soh)

In methods for making location decision _______________ refers to experience-based techniques for problem solving, learning, and discovery.

According to economic factors affecting the location of facilities, direct labour is an example for___________

Breweries near source of water are a good example for which of the following dominant factors in manufacturing.

Group Layout is also known as_____________.

______________ Layouts combines elements of both a flexible flow and line flow, or elements of both a product and a process focus.

________________ software and computer simulation software can be particularly helpful in analysing facility layouts.

What is known as dividing the work among the workstations so that each is working at maximum efficiency to match market demand for the products?

Organisations that need the ability to provide a wide variety of services to customers with differing requirements usually use_______________ layout.