Amanda MItchell
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Chapter 11 is complete now. Chapters 12 through 15 will be coming in the following days. Please ignore any typos you will see. This has taken hours to do.

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Amanda MItchell
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MGT 370 Exam 3 Henderson SFASU

Frage 1 von 184

1

______________ is the ability to influence people toward the attainment of organizational goals.

Wähle eine der folgenden:

  • Power

  • Influence

  • Attitude

  • Leadership

Erklärung

Frage 2 von 184

1

Fülle die Lücke, um den Text zu vervollständigen

means being unpretentious and modest rather than arrogant and prideful.

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Frage 3 von 184

1

Fülle die Lücke, um den Text zu vervollständigen

means that the relationship among people is not passive.

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Frage 4 von 184

1

Fülle die Lücke, um den Text zu vervollständigen

refers to the highest level in a hierarchy of manager capabilities.

Erklärung

Frage 5 von 184

1

Contributing talent, skills, & knowledge is which level on the Level 5 Hierarchy?

Wähle eine der folgenden:

  • Level 1- Individual (Capable)

  • Level 2- Team Member (Contributing)

  • Level 3- Manager (Competent)

  • Level 4- Leader (Effective)

  • Level 5- Executive

Erklärung

Frage 6 von 184

1

Contributing individually and works well in groups is which level on the Level 5 Hierarchy?

Wähle eine der folgenden:

  • Level 1- Individual (Capable)

  • Level 2- Team Member (Contributing)

  • Level 3- Manager (Competent)

  • Level 4- Leader (Effective)

  • Level 5- Executive

Erklärung

Frage 7 von 184

1

Managing team members and assets to reach set objectives is which level on the Level 5 Hierarchy?

Wähle eine der folgenden:

  • Level 1- Individual (Capable

  • Level 2- Team Member (Contributing)

  • Level 3- Manager (Competent)

  • Level 4- Leader (Effective)

  • Level 5- Executive

Erklärung

Frage 8 von 184

1

Stimulating high standards and championing dedication to vision is which level on the Level 5 Hierarchy?

Wähle eine der folgenden:

  • Level 1- Individual (Capable)

  • Level 2- Team Member (Contibuting)

  • Level 3- Manager (Competent)

  • Level 4- Leader (Effective)

  • Level 5- Executive

Erklärung

Frage 9 von 184

1

Builds excellence through dedication and humility is which level on the Level 5 Hierarchy?

Wähle eine der folgenden:

  • Level 1- Individual (Capable)

  • Level 2- Team Member (Contributing)

  • Level 3- Manager (Competent)

  • Level 4- Leader (Effective)

  • Level 5- Executive

Erklärung

Frage 10 von 184

1

Select all of the characteristics of a Level 5 Leader from the list below.

Wähle eine oder mehr der folgenden:

  • Often seem shy and self-effacing

  • Accept responsibility for mistakes

  • Give credit for successes to other people

  • Build organizations based on solid values

  • Blame failures on others

  • Are arrogant and have strong egos

Erklärung

Frage 11 von 184

1

Fülle die Lücke, um den Text zu vervollständigen

A transcends self-interest to serve others, the organization, and society.

Erklärung

Frage 12 von 184

1

Why has the concept of servant leadership gained renewed interest in recent years?

Wähle eine der folgenden:

  • Companies are trying to recover from ethical scandals and compete to retain the best human capital

  • Companies are trying to hide past mistakes by trading their best human talent

  • Companies are assuming that their best work is moving very quickly.

  • Companies are managing tasks and themselves instead of people

Erklärung

Frage 13 von 184

1

What are the levels on which servant leaders operate?

Wähle eine der folgenden:

  • Fullfillment of their subordinates goals and needs and for the purpose or mission of their organization

  • Fulfillment of their subordinates goals and needs

  • for the purpose or mission of their organization

  • To gain credit for accomplishments

  • To gain credit for accomplishments and for the purpose or mission of their organization

Erklärung

Frage 14 von 184

1

Fülle die Lücke, um den Text zu vervollständigen

An is an individual who knows how to understand themselves, who espouse and act consistent with higher-order ethical values and who empowerrs and inspires others.

Erklärung

Frage 15 von 184

1

Select each of the key characteristics of an authentic leader.

Wähle eine oder mehr der folgenden:

  • Authentic leaders pursue their purpose with passion

  • Authentic leaders practice solid values

  • Authentic leaders establish connected relationships

  • Authentic leaders Demonstrate self-discipline

  • Authentic leaders look out for themselves

  • Authentic leaders Place themselves on a pedestal

  • Authentic leaders expect to be feared

  • Authentic leaders lead with their hearts as well as their heads

Erklärung

Frage 16 von 184

1

Fülle die Lücke, um den Text zu vervollständigen

means that the leader favors a consensual and collaborative process, and influence derives from relationships rather than position power and formal authority.

Erklärung

Frage 17 von 184

1

Whose leadership style is more suited to today's organization?

Wähle eine der folgenden:

  • Men

  • Women

Erklärung

Frage 18 von 184

1

Who does it better?
Develops Others

Wähle eine der folgenden:

  • Men

  • Women

  • Men and Women equally

Erklärung

Frage 19 von 184

1

Who does it better?
Drives for results

Wähle eine der folgenden:

  • Men

  • Women

  • Men and Women equally

Erklärung

Frage 20 von 184

1

Who does it better?
Inspires and Motivates Others

Wähle eine der folgenden:

  • Men

  • Women

  • Men and Women equally

Erklärung

Frage 21 von 184

1

Who does it better?
Innovates

Wähle eine der folgenden:

  • Men

  • Women

  • Men and Women Equally

Erklärung

Frage 22 von 184

1

Who does it better?
Builds Relationships

Wähle eine der folgenden:

  • Men

  • Women

  • Men and Women Equally

Erklärung

Frage 23 von 184

1

Who does it better?
Technical or Prefessional Expertise

Wähle eine der folgenden:

  • Men

  • Women

  • Men and Women Equally

Erklärung

Frage 24 von 184

1

Fülle die Lücken, um den Text zu vervollständigen.

A good way to think of the distinction between management and leadership is that organizes the production and supply of fish to people whereas teaches and motivates people to fish.

Erklärung

Frage 25 von 184

1

Eric Schmidt's leadership principles can be summarized by which of the following precepts?

Wähle eine oder mehr der folgenden:

  • Get to know your employees

  • Create new ways to reward and promote high performers

  • Get to know your customers

  • Let employees own the problems that you want them to solve

  • Allow people to function outsided the hierarchy

  • Have employees' performance reviewed by someone whom they respect for their objectivity

  • Allow other managers to delegate tasks to your employees

Erklärung

Frage 26 von 184

1

What did Eric Schmidt use to take Google to the next stage of growth?

Wähle eine der folgenden:

  • A Combination of skillful management and good leadership

  • Good leadership

  • Skillful management

  • An Openess to new ideas

  • an innovative persective

  • A combination of an innovative perspective and An Openness to new ideas

Erklärung

Frage 27 von 184

1

_____________ are the distinguishing personal characteristics of a leader, such as intelligence, honesty, self-confidence, and even appearance.

Wähle eine der folgenden:

  • Traits

  • Strengths

  • Abilities

  • Capabilities

Erklärung

Frage 28 von 184

1

Fülle die Lücken, um den Text zu vervollständigen.

Rather than just understanding their , the best leaders recognize and hone their .

Erklärung

Frage 29 von 184

1

_______________ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishmnt and satisfaction.

Wähle eine der folgenden:

  • Strengths

  • Traits

  • Characterstics

  • Qualities

Erklärung

Frage 30 von 184

1

What are the 2 types of behavior that have been identified as applicable to effective leadership in a variety of situations?

Wähle eine oder mehr der folgenden:

  • Task-Oriented Behavior

  • People-Oriented Behavior

  • Customer-oriented Behavior

  • Organization-Oriented Behavior

Erklärung

Frage 31 von 184

1

Fülle die Lücke, um den Text zu vervollständigen

are broadly defined behaviorior categories, as a basis for study and comparison.

Erklärung

Frage 32 von 184

1

__________ A people-oriented behavior and is the extent to which the leader is mindful of subordinates, respects their ideas and feelings, and establishes mutual trust.

Wähle eine der folgenden:

  • Consideration

  • Collaboration

  • Capablity

  • Cooperation

Erklärung

Frage 33 von 184

1

___________ is a Task-oriented Behavior, that is the extent to which the leader is task-oriented and directs subordinate work activities toward goal attainment.

Wähle eine der folgenden:

  • Initiating structure

  • Consideration

  • Task Structure

  • Manager structure

Erklärung

Frage 34 von 184

1

Studies suggest that leaders may be on consideration and on initiating structure or low on consideration and high on initiating structure.

Klicke und ziehe, um den Text zu vervollständigen.

    high
    Low
    low
    High

Erklärung

Frage 35 von 184

1

The most effective supervisors are those who established high performance goals and displayed supportive behavior towards subordinates are called___________

Wähle eine der folgenden:

  • Employee-Centered leader

  • Job-Centered Leader

  • Self-Centered Leader

  • Customer-Centered Leader

Erklärung

Frage 36 von 184

1

_______________ Often is considered the most effective style and is recommended for leaders because organization members work together to accomplish tasks.

Wähle eine der folgenden:

  • Team Management (9,9)

  • Country Club Management (1,9)

  • Authority-Compliance Management (9,1)

  • Middle-of-the-Road Management (5,5)

  • Impoverished Management (1,1)

Erklärung

Frage 37 von 184

1

__________ Occurs when primary emphasis is given to people rather than to work outputs.

Wähle eine der folgenden:

  • Team Management (9,9)

  • Country-Club Management (1,9)

  • Authority-Compliance Management (9,1)

  • Middle-of-the-Road Management (5,5)

  • Impoverished Management (1,1)

Erklärung

Frage 38 von 184

1

____________ Occurs when efficiency in operations is the dominant orientation.

Wähle eine der folgenden:

  • Team Management (9,9)

  • Country-Club Management (1,9)

  • Authority-Compliance Management (9,1)

  • Middle-of-the-Road Management (5,5)

  • Impoverished Management (1,1)

Erklärung

Frage 39 von 184

1

___________ Reflects a moderate amount of concern for both people and production.

Wähle eine der folgenden:

  • Team Management (9,9)

  • Country-Club Management (1,9)

  • Authority-Compliance Management (9,1)

  • Middle-of-the-Road Management (5,5)

  • Impoverished Management (1,1)

Erklärung

Frage 40 von 184

1

____________ means the abscence of a management philosophy; managers exert little effort toward interpersonal relationships or work accomplishments.

Wähle eine der folgenden:

  • Team Management (9,9)

  • Country-Club Management (1,9)

  • Authority-Compliance Management (9,1)

  • Middle-of-the-Road Management (5,5)

  • Impovershied Management (1,1)

Erklärung

Frage 41 von 184

1

Fülle die Lücke, um den Text zu vervollständigen

to leadership explores how the organizational situation influences leader effectiveness.

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Frage 42 von 184

1

________- refers to a combination of confidence, committment, and motivation, and a follower may be high or low on any of the three ariables.

Wähle eine der folgenden:

  • Willingness

  • Ability

  • Motivation

  • Capablity

Erklärung

Frage 43 von 184

1

____________ refers to the amount of knowledge, experience, and demonstrated skill that a subordinate brings to the task.

Wähle eine der folgenden:

  • Willingness

  • Ability

  • Strength

  • Talent

Erklärung

Frage 44 von 184

1

The is a highly dictating style and involves giving explicit directions about how tasks should be accomplished.

Klicke und ziehe, um den Text zu vervollständigen.

    telling style (S1)
    selling style (S2)
    participating style (S3)
    delegating style (S4)

Erklärung

Frage 45 von 184

1

The is one where the leader explains decisions and gives subordinates a chance to ask questions and gain clarity and understanding about work tasks.

Klicke und ziehe, um den Text zu vervollständigen.

    selling style (S2)
    telling style (S1)
    participating style (S3)
    delegating style (S4)

Erklärung

Frage 46 von 184

1

The is one where the leader shares ideas with subordinates, gives them a chance to participate, and facilitates decision making.

Klicke und ziehe, um den Text zu vervollständigen.

    participating style (S3)
    telling style (S1)
    selling style (S2)
    delegating style (S4)

Erklärung

Frage 47 von 184

1

The provides little direction and little support because the leader turns over responsibility for decisions and their implementation to subordinates.

Klicke und ziehe, um den Text zu vervollständigen.

    delegating style (S4)
    telling style (S1)
    selling style (S2)
    participating style (S3)

Erklärung

Frage 48 von 184

1

Fiedler cinsidered a person's leadership style relatively and difficult to change. The basin Idea is to match the Leader's style with the situation for their effectiveness.

Klicke und ziehe, um den Text zu vervollständigen.

    fixed
    variable
    most favorable
    least favorable

Erklärung

Frage 49 von 184

1

A situation would be considered ____________Favorable to the leader when leader-member relationships are positive, tasks are highly structured, and the leader has formal authority over followers.

Wähle eine der folgenden:

  • Highly

  • Slightly

  • Not

  • Somewhat

Erklärung

Frage 50 von 184

1

leaders are more effective when the situation is either highly favorable or highly unfavorable. leaders are more effective in situations of moderate favorability.

Klicke und ziehe, um den Text zu vervollständigen.

    Task-oriented
    People-oriented
    Relationship-oriented
    Job-oriented

Erklärung

Frage 51 von 184

1

Why do relationship-oriented leaders perform better in situations of moderate favorability?

Wähle eine der folgenden:

  • Human relations skills are important in achieving high group performance

  • Employees do not listen to people they do not like and trust.

  • Leaders can not control people who do not like them

  • Leaders cannot control people who like them too much

Erklärung

Frage 52 von 184

1

What kind of skills does a leader need that can create a positive group atmosphere that will improve relationships, clarify task structure, and establish position power?

Wähle eine der folgenden:

  • Interpersonal skills

  • Intrapersonal skills

  • Relationship skills

  • Public skills

Erklärung

Frage 53 von 184

1

What makes the leadership style unnescessary or redundant?

Wähle eine der folgenden:

  • Alternatives

  • Substitutions

  • Neutralizers

  • Eliminators

Erklärung

Frage 54 von 184

1

What counteracts the leadership style and prevents the leader from displaying certain behaviors?

Wähle eine der folgenden:

  • Substitutions

  • Neutralizers

  • Alternatives

  • Eliminators

Erklärung

Frage 55 von 184

1

The __________ leader has the ability to insspire and motivate people to do more than they would normally do despite obstacles and personal sacrifice.

Wähle eine der folgenden:

  • Charismatic

  • Enthusiastic

  • Authentic

  • Servant

Erklärung

Frage 56 von 184

1

Select where the impacts of a charismatic leader come from.

Wähle eine oder mehr der folgenden:

  • stating a lofty vision of an imagined future that employees identify with

  • displaying an ability to understand and empathize with followers

  • empowering and trusting subordinates to accomplish results

  • convincing subordinates to do as they are told

Erklärung

Frage 57 von 184

1

typpically plays an important part in distinguishing whether a charismatic leader will work to benefit primarily the larger organization or use their skills for ego-building and personal gain.

Klicke und ziehe, um den Text zu vervollständigen.

    Humility
    Strength
    Traits
    Abilities

Erklärung

Frage 58 von 184

1

are distinguished by their special ability to bring about innovation and change by recognizing followers' needs and concerns, providing meaning, challenging people to look at old problems in new ways, and acting as role models for the new behaviors and values.

Klicke und ziehe, um den Text zu vervollständigen.

    Transformational leaders
    Transactional leaders
    Charismatic leaders
    Empathetic Leaders

Erklärung

Frage 59 von 184

1

clarify the role and task requirements of subordinates, initiate structure, provide appropriate rewards, and try to be considerate and meet social needs of subordinates.

Klicke und ziehe, um den Text zu vervollständigen.

    Transactional leaders
    Transformational leaders
    Charismatic leaders
    Empathetic leaders

Erklärung

Frage 60 von 184

1

What is a vision?

Wähle eine der folgenden:

  • An attractive ideal future that is credible but not attainable.

  • An inattractive idea of what is coming but not guaranteed

  • A prediction of future events

  • Unknown outcomes with identifiable risk

Erklärung

Frage 61 von 184

1

How many follower styles did Robert E. Kelley come up with?

Wähle eine der folgenden:

  • 5

  • 6

  • 2

  • 3

Erklärung

Frage 62 von 184

1

Fülle die Lücken, um den Text zu vervollständigen.

, thinker does not consider possibilities beyond what he or she is told, does not contribute to the cultivation of the organization, and accepts the supervisor's ideas without thinking.

Erklärung

Frage 63 von 184

1

Fülle die Lücken, um den Text zu vervollständigen.

, thinkers are mindful of the effects of their own and others' behavior on achieving organizational goals.

Erklärung

Frage 64 von 184

1

The follower is a passive, yet independaent, critical thinker.

Klicke und ziehe, um den Text zu vervollständigen.

    alienated
    conformist
    pragmatic survivor
    passive
    effective

Erklärung

Frage 65 von 184

1

The participates actively in a relationship with the boss but doesn't use critical-thinking skills.

Klicke und ziehe, um den Text zu vervollständigen.

    conformist
    alienated
    pragmatic
    passive
    effective

Erklärung

Frage 66 von 184

1

The survivor has qualities of all four extremes- depending on which style fits with the prevelant situation.

Klicke und ziehe, um den Text zu vervollständigen.

    pragmatic
    alienated
    conformist
    passive
    effective

Erklärung

Frage 67 von 184

1

The follower exhibits neither critical, independent thinking nor active participation.

Klicke und ziehe, um den Text zu vervollständigen.

    passive
    alienated
    conformist
    pragmatic
    effective

Erklärung

Frage 68 von 184

1

The follower is both a critical, independent thinker and active in the organization.

Klicke und ziehe, um den Text zu vervollständigen.

    effective
    alienated
    conformist
    pragmatic
    passive

Erklärung

Frage 69 von 184

1

What type of followers recognize that they have power in their relationships with superiors; they have the courage to manage upward, to initiate change, and even to put themselves at risk or in conflict with their boss if they believe it is best for the organization or team?

Wähle eine der folgenden:

  • Passive

  • Alienated

  • Effective

  • Conformist

Erklärung

Frage 70 von 184

1

What is the potential ability to influence the behavior of others?

Wähle eine der folgenden:

  • Power

  • Influence

  • Control

  • Ability

Erklärung

Frage 71 von 184

1

What is the effect hat a person's actions have on the attitudes, values, beliefs, or behavior of others?

Wähle eine der folgenden:

  • Power

  • Influence

  • Control

  • Ability

Erklärung

Frage 72 von 184

1

What is power coming from a formal management position in an organization and the authority granted to it?

Wähle eine der folgenden:

  • Legitimate power

  • Reward power

  • Coercive power

  • Expert power

  • Referent power

Erklärung

Frage 73 von 184

1

What kind of power comes from the authority to hand out rewards to other people?

Wähle eine der folgenden:

  • Legitimate power

  • Reward power

  • Coercive power

  • Expert power

  • Referent power

Erklärung

Frage 74 von 184

1

What type of power comes from the authority to punnish or recommend punishment?

Wähle eine der folgenden:

  • Legitimate power

  • Reward power

  • Coercive power

  • Expert power

  • Referent power

Erklärung

Frage 75 von 184

1

What type of power is the result of a persons' special knowledge or skill regarding the tasks being performed?

Wähle eine der folgenden:

  • Legitimate power

  • Reward power

  • Coercive power

  • Expert power

  • Referent power

Erklärung

Frage 76 von 184

1

What type of power comes from and individuals' personal characteristics that command others' identification, respect, and admiration so that they wish to emulate that individual?

Wähle eine der folgenden:

  • Legitimate power

  • Reward power

  • Coercive power

  • Expert power

  • Referent power

Erklärung

Frage 77 von 184

1

People who show initiative, work beyond what is expected of them, take on undesirable but important projects, and show interest in learning about the organization and industry often gain power as a result have which of the following other power sources?

Wähle eine der folgenden:

  • Personal effort

  • Network of relaationships

  • Information

Erklärung

Frage 78 von 184

1

What other source of power do people who are enmeshed in a network of relationships have?

Wähle eine der folgenden:

  • Personal effort

  • Network of relationships

  • Information

Erklärung

Frage 79 von 184

1

What kind of power do people who have access and control over how and to whom information is distributed?

Wähle eine der folgenden:

  • personal effort

  • Network of relationships

  • Information

Erklärung

Frage 80 von 184

1

Select the 6 principles for asserting influence.

Wähle eine oder mehr der folgenden:

  • Use rational persuasion

  • Use coercion

  • Help people you like

  • Rely only on yourself

  • Rely on the rule of reciprocity

  • Develop allies

  • Ask for what you want

  • Demand what you want

  • Appeal to a higher authority

Erklärung

Frage 81 von 184

1

Fülle die Lücke, um den Text zu vervollständigen

refers to the forces either within or external to a person that arouse enthusiasm and persistence a to pursue certain course of action.

Erklärung

Frage 82 von 184

1

What does employee motivation affect?

Wähle eine der folgenden:

  • Productivity

  • Cleanliness

  • Organization

  • Visions

Erklärung

Frage 83 von 184

1

Individuals and departments rely on other individuals and departments for information or resources to accomplish their work is referred to as being what?

Wähle eine der folgenden:

  • Interdependent

  • Independent

  • Codependent

  • Dependent

Erklärung

Frage 84 von 184

1

A __________ is a unit of two or more people who interact and coordinate their work to accomplish a goal to which they are committed and hold themselves mutually accountable.

Wähle eine der folgenden:

  • Team

  • Group

  • Section

  • Division

Erklärung

Frage 85 von 184

1

Which of the following is NOT one of the components of the definition of a team?

Wähle eine der folgenden:

  • Two or more people

  • Must interact regularly

  • Must share a performance goal

  • Must be in the same department

Erklärung

Frage 86 von 184

1

Putting together a and building aren't the same thing.

Klicke und ziehe, um den Text zu vervollständigen.

    team
    teamwork

Erklärung

Frage 87 von 184

1

Select the contributions of effective teams.

Wähle eine oder mehr der folgenden:

  • Creativity and Innovation

  • Improved Quality

  • Speed of response

  • Higher productivity

  • Enhanced motivation and satisfaction

Erklärung

Frage 88 von 184

1

What kind of teams are composed of a manager and his other subordinates in the formal chain of command?

Wähle eine der folgenden:

  • Functional

  • Cross-functional

  • Self Managed

  • Divisional

Erklärung

Frage 89 von 184

1

Facilitation refers to the tendency for the presence of others to enhance the one's performance.

Klicke und ziehe, um den Text zu vervollständigen.

    Social
    Professional

Erklärung

Frage 90 von 184

1

What kind of team is composed of employees from the same hierarchical level but from different areas of expertise?

Wähle eine der folgenden:

  • Cross-Functional

  • Functional

  • Divisional

  • Self-Managed

Erklärung

Frage 91 von 184

1

Fülle die Lücke, um den Text zu vervollständigen

is a group of employees from different departments formed to deal with a specific activity and existing only until the task is finished.

Erklärung

Frage 92 von 184

1

Which type of team consists of 5 to 20 multi-skilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service?

Wähle eine der folgenden:

  • Functional

  • Cross-Functional

  • Self-Managed

  • Divisional

Erklärung

Frage 93 von 184

1

Which of the following is a typical element of a self-managed team?

Wähle eine der folgenden:

  • Includes employees with several skills and functions and its combined skills are sufficient to perform a major organizational goal

  • Given access to the resources such as information, equipment, machinery, and supplies needed to perform or complete the task

  • Empowered with decision making authority which means that members have the freedom to select new members, solve problems, spend money, monitor results and plan for the future.

  • All of the Answers

Erklärung

Frage 94 von 184

1

Which of the following is NOT a reason that working in teams presents a dilemma for many people?

Wähle eine der folgenden:

  • Have to give up independence

  • Have to put up with free riders

  • They are sometimes dysfunctioinal

  • Have to give up individual credit

Erklärung

Frage 95 von 184

1

is the teams' ability to meet the personal needs of its members and maintain their membership and commitment. is the performance and the quality and quantity of task outputs defined by teams goals. is the ability of teams to bring greater knowledge and skills to job tasks and enhance the potential of the organization to respond to new threats or opportunities.

Klicke und ziehe, um den Text zu vervollständigen.

    Satisfaction
    Productive output
    Capacity to adapt and learn

Erklärung

Frage 96 von 184

1

What kind of team is made up of geographically or organizationally dispersed members who are linked primarily through advanced information and telecommunications technologies?

Wähle eine der folgenden:

  • Virtual

  • Global

  • International

  • Web Based

Erklärung

Frage 97 von 184

1

What type of team is a cross-border team made up of members off different nationalities whose activities span multiple countries?

Wähle eine der folgenden:

  • Virtual

  • Global

  • Web Based

  • International

Erklärung

Frage 98 von 184

1

Select the critical areas that managers should address when leading virtual teams.

Wähle eine oder mehr der folgenden:

  • Use virtual technology to build trust and relationships for effective teamwork

  • Meet face to face to grow their personal network

  • Shape culture through virtual technology to reinforce productive norms

  • Require teleconferences to discuss personal conflicts with other team members

  • Monitor progress and reward members to keep the team progressing toward its goal

Erklärung

Frage 99 von 184

1

What team characteristics are most important?

Wähle eine der folgenden:

  • Size, Diversity and Member Roles

  • Size, Location, and Goals

  • Gender, Diversity, and Member Roles

  • Size, Diversity, and Location

Erklärung

Frage 100 von 184

1

Fülle die Lücke, um den Text zu vervollständigen

As a team in size, it becomes harder for each member to interact with and influence the others.

Erklärung

Frage 101 von 184

1

Fülle die Lücke, um den Text zu vervollständigen

Diverse teams produce innovative solutions to problems.

Erklärung

Frage 102 von 184

1

People who play a spend more time and energy helping the team reach its goal. People who play the support team members' emotional needs and help strengthen the social entity.

Klicke und ziehe, um den Text zu vervollständigen.

    task specialist role
    socioemotional role

Erklärung

Frage 103 von 184

1

Select the behaviors associated with a task specialist role.

Wähle eine oder mehr der folgenden:

  • Initiate Ideas

  • Give Opinions

  • Seek Information

  • Ecourage

  • Harmonize

Erklärung

Frage 104 von 184

1

Select the behaviors associated with a socioemotional role.

Wähle eine oder mehr der folgenden:

  • Summarize

  • Energize

  • Reduce Tension

  • Follow

  • Compromise

Erklärung

Frage 105 von 184

1

Wähle von der Aufklappliste, um den Text zu vervollständigen.

( Team Processes, Team Goals, Team Values, Team Directions ) pertain to those dynamics that change over time and can be influenced by team leaders.

Erklärung

Frage 106 von 184

1

The stage is orientation and getting acquainted. stage is conflict and disagreement. stage is establishment of order and cohesion. stage is cooperation and problem solving. stage is task completion.

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    forming
    Norming
    Adjourning
    Performing
    Storming

Erklärung

Frage 107 von 184

1

What is the extent to which members are attracted to the team and motivated to remain in it called?

Wähle eine der folgenden:

  • Team Cohesiveness

  • Team Interaction

  • Team Goals

  • Team Cooperation

Erklärung

Frage 108 von 184

1

Several things influence team cohesiveness. First is which is team members have frequent contact, they get to know one another, consider themselves a unit, and become more committed to the team. Second is which means if team members agree on purpose and direction they will be more cohesive. Third is which means that members have similar attitudes and values and enjoy being together.

Klicke und ziehe, um den Text zu vervollständigen.

    team interaction
    shared goals
    personal attraction to the team

Erklärung

Frage 109 von 184

1

Two factors in the team's context also influence cohesiveness. First is the , which means if a team has competition with other teams its cohesiveness increases. Second is which means when a team succeeds in its task then members feel good and their commitment to the team will be high.

Klicke und ziehe, um den Text zu vervollständigen.

    presence of competition
    team success

Erklärung

Frage 110 von 184

1

Why is morale higher in a cohesive team?

Wähle eine der folgenden:

  • Increased communication of team members

  • a friendly team climate

  • maintenance of membership because of commitment to the team

  • loyalty

  • member participation

  • All of the answers

Erklärung

Frage 111 von 184

1

What is an informal standard of conduct that is shared by team members and guides their behavior?

Wähle eine der folgenden:

  • Team Norm

  • Team Value

  • Team Behavior

  • Team Goal

Erklärung

Frage 112 von 184

1

What are the ways of developing team norms?

Wähle eine oder mehr der folgenden:

  • First Behavior Precedents

  • Carryover from other experiences

  • Explicit statements from leader members

  • Critical events in team's history

  • Controlling the team goals

Erklärung

Frage 113 von 184

1

what is an antagonistic interaction in which one party attempts to block the intentions or goals of another?

Wähle eine der folgenden:

  • Conflict

  • Problem

  • Crisis

  • Issue

Erklärung

Frage 114 von 184

1

is a disagreement among people about the goals to be achieved of the content of the tasks to be performed. is the interpersonal incompatibility that creates tension and personal animosity among people.

Klicke und ziehe, um den Text zu vervollständigen.

    Task Conflict
    Relationship Conflict

Erklärung

Frage 115 von 184

1

What is the primary cause of conflict?

Wähle eine der folgenden:

  • competition over resources such as money, information, or supplies

  • people are pursuing different goals

  • from communication breakdown

  • trust issues.

Erklärung

Frage 116 von 184

1

(My Way)
(Our Way)
(No Way)
(Half Way)
(Your Way)

Klicke und ziehe, um den Text zu vervollständigen.

    Dominating
    Collaborating
    Avoiding
    Compromising
    Accommodating

Erklärung

Frage 117 von 184

1

What is the type of conflict management where people engage in give and take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties?

Wähle eine der folgenden:

  • Negotiation

  • Compromising

  • Moderating

  • None of the ansers

Erklärung

Frage 118 von 184

1

negotiation is based on a win win assumption, in that all parties want to come up with a creative solution that can benefit both parties. negotiation assumes that the size of the pie is fixed and each party attempts to get as mush as they can.

Klicke und ziehe, um den Text zu vervollständigen.

    Integrative
    Distributive

Erklärung

Frage 119 von 184

1

Which of the following is not a rule for integrative negotiation?

Wähle eine der folgenden:

  • Separate the people from the problem

  • Focus on underlying interests, not current demands

  • Listen and ask questions

  • Insist that results be based on objective standards

  • Go in knowing that you are going to win

Erklärung

Frage 120 von 184

1

People have ____________ Such as recognition, achievement, or monetary gain.

Wähle eine der folgenden:

  • Needs

  • Wants

  • Desires

  • Requests

Erklärung

Frage 121 von 184

1

rewards are the satisfactions that a person receives in the process of performing a particular action. rewards are given by another person, typically a manager, and include promotions, praise, and pay increases.

Klicke und ziehe, um den Text zu vervollständigen.

    Intrinsic
    Extrinsic

Erklärung

Frage 122 von 184

1

Select the categories of motivation approaches.

Wähle eine oder mehr der folgenden:

  • Negative approach- Threats and punishments

  • Positive approach- Rewards such as pay raises, bonuses, and praise

  • Negative Approach- tap into self doubts

  • Positive approach- Help people enjoy their work, get a sense of accomplishment

  • Negative approach- Bribes and blackmail

  • Positive approach- Words of wisdom

Erklärung

Frage 123 von 184

1

What kind of rewards do effective managers want people to receive in order to meet their needs?

Wähle eine der folgenden:

  • Intrinsic and Extrinsic

  • Intrinsic and External

  • Internal and Extrinsinc

  • Internal and External

Erklärung

Frage 124 von 184

1

What kind of theories emphasize the needs that motivate people?

Wähle eine der folgenden:

  • Context Theories

  • Need Based Theories

  • Structural Theories

  • Process Theories

Erklärung

Frage 125 von 184

1

Which content theory proposes that people are motivated by multiple needs and that these needs exist in a hierarchical order?

Wähle eine der folgenden:

  • Maslow's Hierarchy of needs

  • ERG Theory

  • Two-Factor Approach

  • Acquired Needs Theory

Erklärung

Frage 126 von 184

1

Select the levels of needs described in Maslow's Hierarchy of needs.

Wähle eine oder mehr der folgenden:

  • Physiological Needs

  • Safety Needs

  • Belongingness Needs

  • Esteem Needs

  • Self-Actualization Needs

  • Spiritual Needs

  • Psychological Needs

Erklärung

Frage 127 von 184

1

Which of the following is NOT a category of the ERG theory?

Wähle eine der folgenden:

  • Existence Needs- The need for physical well being

  • Relatedness Needs- The needs for satisfactory relationships with others

  • Growth Needs- The needs that focus on human potential for growth

  • Psychological Needs- The needs to feel emotionally stable

Erklärung

Frage 128 von 184

1

Wähle von der Aufklappliste, um den Text zu vervollständigen.

The ERG model is ( less, more ) rigid than Maslow's Hierarchy of Needs and suggests people can move down as well as up to satisfy their needs.

Erklärung

Frage 129 von 184

1

Which content theory suggest that the work characteristics associated with dissatisfaction were different from those pertaining to satisfaction?

Wähle eine der folgenden:

  • Maslow's Hierarchy of Needs

  • ERG Theory

  • Two Factor Approach

  • Acquired Needs Theory

Erklärung

Frage 130 von 184

1

involve the presence or absence of job dissatisfiers such as workers conditions, pay, company policies and interpersonal relationships. focus on high level needs and include achievement, recognition, responsibility, and opportunity for growth.

Klicke und ziehe, um den Text zu vervollständigen.

    Hygiene factors
    Motivators

Erklärung

Frage 131 von 184

1

Goof hygiene factors remove and doesn't cause workers to become more highly satisfied. When motivators are absent, workers are neutral toward work but when they are present workers have a higher level of .

Klicke und ziehe, um den Text zu vervollständigen.

    dissatisfaction
    satisfaction

Erklärung

Frage 132 von 184

1

Which content theory proposes that certain types of needs are acquired during an individuals lifetime?

Wähle eine der folgenden:

  • Maslow's Hierarchy of Needs

  • ERG Theory

  • Two Factor Approach

  • Acquired Needs Theory

Erklärung

Frage 133 von 184

1

Which of the following is not one of the needs studied most by acquired needs theory?

Wähle eine der folgenden:

  • Need for Existence

  • Need for Achievement

  • Need for Affiliation

  • Need for Power

Erklärung

Frage 134 von 184

1

People with a high need for are frequently entrepreneurs while people with a high need for are successful litigators.

Klicke und ziehe, um den Text zu vervollständigen.

    achievement
    affiliation

Erklärung

Frage 135 von 184

1

Fülle die Lücke, um den Text zu vervollständigen

The hierarchy of needs theory, the ERG Theory, the two factor theory, and the acquired needs theory all help managers understand what people.

Erklärung

Frage 136 von 184

1

What kind of theory explains how people select behavioral actions to meet their needs and determine whether they were successful?

Wähle eine der folgenden:

  • Context

  • Process

  • Needs

  • Structural

Erklärung

Frage 137 von 184

1

________________ proposes that managers can increase motivation and enhance performance by setting specific, challenging goals and then helping people track their progress toward goal achievement by providing feedback.

Wähle eine der folgenden:

  • Goal Setting Theory

  • Equity Theory

  • Expectancy Theory

  • Acquired Needs Theory

Erklärung

Frage 138 von 184

1

Which of the following is NOT a key component of goal setting theory?

Wähle eine der folgenden:

  • Goal Specificity- degree to which goals are concrete and unambigious

  • Goal Difficulty- hard goals are more motivating than easy ones

  • Goal Acceptance- Employees have to "Buy into goals" and become committed to them

  • Feedback- Employees receive feedback on how well they are doing

  • Goal Timliness- The length of time to complete a goal

Erklärung

Frage 139 von 184

1

_________-- focuses on an individuals perceptions of how fairly they are treated compared with others.

Wähle eine der folgenden:

  • Equity Theory

  • Goal Setting Theory

  • Equality Theory

  • Expectancy Theory

Erklärung

Frage 140 von 184

1

A state of exists whenever ratios of one persons outcomes to inputs equals the ratio of another person. occurs when input to output ratios are out of balance.

Klicke und ziehe, um den Text zu vervollständigen.

    equity
    Inequity

Erklärung

Frage 141 von 184

1

Which of the following are the most common methods for reducing perceived inequity?

Wähle eine oder mehr der folgenden:

  • Change work effort

  • Change outcomes

  • Change perceptions

  • Leave the job

  • Change salary demands

Erklärung

Frage 142 von 184

1

___________ suggests that motivators depends on individual expectations about their ability to perform tasks and receive rewards.

Wähle eine der folgenden:

  • Goal setting theory

  • Expectancy theory

  • Equity theory

  • Equality theory

Erklärung

Frage 143 von 184

1

Expectancy theory is based on the relationship among the persons , their , and their desirability of with high performance.

Klicke und ziehe, um den Text zu vervollständigen.

    effort
    performance
    outcomes

Erklärung

Frage 144 von 184

1

__________ involves determining whether putting effort into a task will lead to high performance

Wähle eine der folgenden:

  • E to P Expectancy

  • P to O Expectancy

  • Valance

  • Equity

Erklärung

Frage 145 von 184

1

_____________- determines whether successful performance will lead to the desired outcome or reward.

Wähle eine der folgenden:

  • E to P Expectancy

  • P to O Expectancy

  • Valance

  • Equity

Erklärung

Frage 146 von 184

1

theory attempts to establish that specific types of needs or rewards exist and maybe different for every individual.

Klicke und ziehe, um den Text zu vervollständigen.

    Expectancy
    Equity

Erklärung

Frage 147 von 184

1

Which theory looks at the relationship between behavior and its consequences?

Wähle eine der folgenden:

  • Equity theory

  • Expectancy theory

  • Context theory

  • Reinforcement theory

Erklärung

Frage 148 von 184

1

What is the name given to the set of techniques by which reinforcement theory is used to to modify human behavior?

Wähle eine der folgenden:

  • Behavior modification

  • Law of effect

  • Positive reinforcement

  • Negative reinforcement

Erklärung

Frage 149 von 184

1

__________ says that behavior that is positively reinforced tends to be repeated and behavior that is not reinforced tends not to be repeated.

Wähle eine der folgenden:

  • Behavior Modification

  • Law of Effect

  • Positive reinforcement

  • Negative Reinforcement

Erklärung

Frage 150 von 184

1

Fülle die Lücke, um den Text zu vervollständigen

reinforcement is the administration of a pleasant and rewarding consequence following a desired behavior.

Erklärung

Frage 151 von 184

1

_________ is the removal of an unpleasant consequence once a behavior is improved, thereby encouraging and strengthening desired behavior.

Wähle eine der folgenden:

  • Positive reinforcement

  • Avoidance learning

  • Punishment

  • Extinction

Erklärung

Frage 152 von 184

1

_____________- is the imposition of unpleasant outcomes on an employee.

Wähle eine der folgenden:

  • Positive reinforcement

  • Avoidance learning

  • Punishment

  • Extinction

Erklärung

Frage 153 von 184

1

______ is the withholding of a positive reward.

Wähle eine der folgenden:

  • Positive reinforcement

  • Punishment

  • Avoidance learning

  • Extinction

Erklärung

Frage 154 von 184

1

Which theory proposes that an individuals motivation can result from their observations of other peoples behaviors.?

Wähle eine der folgenden:

  • Reinforcement

  • Social Learning

  • Job Design

  • Context

Erklärung

Frage 155 von 184

1

Wähle von der Aufklappliste, um den Text zu vervollständigen.

( Vicarious, Social, Situational ) learning occurs when an individual sees others perform certain behaviors and get rewarded.

Erklärung

Frage 156 von 184

1

Select all that apply- Managers can enhance an individuals motivation to perform desired behaviors by making sure the individual...

Wähle eine oder mehr der folgenden:

  • Has a chance to observe the desirable behaviors

  • Accurately perceives the behaviors

  • Remembers the behaviors

  • Has the necessary skills to perform the behaviors

  • Sees the behaviors are rewarded by the organization

  • Hears that they are doing it right

  • Feels valued

Erklärung

Frage 157 von 184

1

_____________ is the application of motivational theories to the structure of work for improving productivity and satisfaction.

Wähle eine der folgenden:

  • Job design

  • Job enhancement

  • Job rotation

  • Job enlargement

Erklärung

Frage 158 von 184

1

is to move employees systematically from one job to another to provide variety and stimulation. is to combine s series of small tasks into one new broader job so that people perform a variety of activities.

Klicke und ziehe, um den Text zu vervollständigen.

    Job rotation
    Job enlargement

Erklärung

Frage 159 von 184

1

________ means incorporating high level motivators into the work, including responsibility, recognition, and opportunities for growth, learning, and achievement.

Wähle eine der folgenden:

  • Job design

  • Job rotation

  • Job enlargement

  • Job enrichment

Erklärung

Frage 160 von 184

1

Wähle von der Aufklappliste, um den Text zu vervollständigen.

( Work, Job ) redesign is altering jobs to increase both the quality of employees' work experience and their productivity.

Erklärung

Frage 161 von 184

1

Core job dimensions, critical psychological states, and employee growth- need strength are the major parts of what?

Wähle eine der folgenden:

  • Job characteristics model

  • Job redesign

  • Job specification

  • Work redesign

Erklärung

Frage 162 von 184

1

What are the dimensions that determine a jobs motivational potential?

Wähle eine oder mehr der folgenden:

  • Skill variety

  • task identity

  • task significance

  • autonomy

  • feedback

  • skill identity

  • task variety

Erklärung

Frage 163 von 184

1

Wähle von der Aufklappliste, um den Text zu vervollständigen.

( Employee growth- needs strength, Experienced responsibility ) means that people have different needs for growth and development.

Erklärung

Frage 164 von 184

1

__________ is the delegation of power and authority to subordinates in an organization.

Wähle eine der folgenden:

  • Emporwerment

  • Encouragement

  • Centralization

  • Ability

Erklärung

Frage 165 von 184

1

Empowering employees involves giving them four elements that enable them to act more freely. What are they?

Wähle eine der folgenden:

  • Information, knowledge, ideas, and power

  • Knowledge, punishment, ideas, power

  • Power, information, abilities, punishments

  • Information, salary, power, rewards

Erklärung

Frage 166 von 184

1

Wähle von der Aufklappliste, um den Text zu vervollständigen.

( Engaged, Disengaged ) employees care deeply about the organization and actively seek ways to serve the mission.

Erklärung

Frage 167 von 184

1

Which of the following is NOT an element that creates employee engagement?

Wähle eine der folgenden:

  • a sense of belonging

  • a sense of meaningfulness

  • a sense of connection

  • a sense of growth

Erklärung

Frage 168 von 184

1

Wähle von der Aufklappliste, um den Text zu vervollständigen.

the ( making progress principle, goal setting principle ) is the idea that the most important factor that can boost motivation, positive emotions, and perceptions during a work day is making progress towards meaningful goals.

Erklärung

Frage 169 von 184

1

What is a systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance called?

Wähle eine der folgenden:

  • Organizational Control

  • Performance control

  • Corporation Control

  • Leadership Control

Erklärung

Frage 170 von 184

1

The 4 steps of feedback control are:
1.
2.
3.
4.

Klicke und ziehe, um den Text zu vervollständigen.

    Establish standards of performance
    Measure actual performance
    Compare performance standards
    Take Corrective action/ Do nothing

Erklärung

Frage 171 von 184

1

What balances traditional financial measures with operational measures relating to a company's critical success factors?

Wähle eine der folgenden:

  • balanced scorecard

  • performance evaluation

  • leadership scorecard

  • performance scorecard

Erklärung

Frage 172 von 184

1

A balanced scorecard contains four key perspectives used to track the following performance metrics:
1. - reflects a concern that the organization's activities contribute to improving short and long term financial performance.
2. - measures information such as how customers view the organization and customer retention and satisfaction.
3. - Focuses on production and operating statistics.
4. - focuses on how well resources and human capital are being managed for the company's future.

Klicke und ziehe, um den Text zu vervollständigen.

    Financial performance
    Customer service
    Internal business processes
    Potential for learning and growth

Erklärung

Frage 173 von 184

1

control involves monitoring and influencing employee behavior through extensive use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms.
control relies on cultural values, traditions, shared beliefs, and trust to foster compliance with organizational goals.

Klicke und ziehe, um den Text zu vervollständigen.

    Hierarchical
    Decentralized

Erklärung

Frage 174 von 184

1

What type of management allows employees to see for themselves through charts, computer printouts, meetings, and so forth, the financial condition of the company?

Wähle eine der folgenden:

  • Open Book Management

  • Scientific Management

  • Total Quality Management

  • Systematic Management

Erklärung

Frage 175 von 184

1

What type of management uses an organization wide effort to infuse quality into every activity in a company through continuous improvement?

Wähle eine der folgenden:

  • Open Book Management

  • Total Quality Management

  • Scientific Management

  • Systematic Management

Erklärung

Frage 176 von 184

1

The use of total quality management uses many techniques including:
1. - a group of 6 to 12 volunteer- employees who meet regularly to discuss and solve problems that affect the quality of their work.
2. - the continuous process of measuring products, services, and practices against the toughest competitors or those companies recognized as industry leaders to identify areas for improvement.
3. - a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.
4. - assigning dedicated personnel within a particular functional area of the business to quality control.
5. - the implementation of a large number of small incremental improvements in all areas of the organization on an ongoing basis.

Klicke und ziehe, um den Text zu vervollständigen.

    Quality Circles
    Benchmarking
    Six Sigma
    Quality Partnering
    Continuous Improvement

Erklärung

Frage 177 von 184

1

Select all of the Positive quality control factors of TQM.

Wähle eine oder mehr der folgenden:

  • Tasks make great skill demands on employees

  • TQM serves to enrich jobs and motivate employees

  • Problem-solving skills are improved for all employees

  • Management expectations are unrealistically high

  • Middle managers are dissatisfied about loss of authority

Erklärung

Frage 178 von 184

1

Select all of the negative quality control factors of TQM

Wähle eine oder mehr der folgenden:

  • Participation and teamwork are used to tackle significant problems

  • Continuous improvement is a way of life

  • Workers are dissatisfied with other aspects of organizational life

  • Union leaders are left out of quality control discussions

  • Managers wait for big dramatic innovations

Erklärung

Frage 179 von 184

1

what is the process of setting targets for an organization's expenditures, monitoring results and comparing them to the budget, and making changes as needed called?

Wähle eine der folgenden:

  • Budgetary Control

  • Responsibility Center

  • Financial Control

  • Organizational control

Erklärung

Frage 180 von 184

1

What is an organizational department or unit under the supervision of a single person who is responsible for its activity?

Wähle eine der folgenden:

  • Budgetary Center

  • Responsibility Center

  • Departmental Center

  • Organizational Center

Erklärung

Frage 181 von 184

1

What type of budget includes anticipated and actual expenses for each responsibility center and for the total organization?

Wähle eine der folgenden:

  • Expense

  • Cash

  • Revenue

  • Capital

Erklärung

Frage 182 von 184

1

What type of budget lists forecasted and actual revenues of the organization?

Wähle eine der folgenden:

  • Expense

  • Revenue

  • Cash

  • Capital

Erklärung

Frage 183 von 184

1

What type of budget estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations?

Wähle eine der folgenden:

  • Expense

  • Revenue

  • Cash

  • Capital

Erklärung

Frage 184 von 184

1

What type of budget lists planned investments in major assets such as buildings and involves expenditures over more than 1 year?

Wähle eine der folgenden:

  • Expense

  • Revenue

  • Cash

  • Capital

Erklärung

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