MGT Exam 3 (Chapters 9-12)

Which of the following may be considered, legally, to be an employment test?

Dora is conducting a performance appraisal for Sue, one of her employees. The company's performance appraisal form asks her to rate Sue's performance on various items like "Submits reports on time with minimal errors" on a scale from 1 to 5. Dora's is using a ______ appraisal system.

When Jason became one of three final candidates for a managerial position with a large pharmaceutical company, the director of the department scheduled a special meeting with him. There, the two talked about the stressful deadlines and heavy travel required of the position, as well as the compensation and benefits. Jason appreciated that the director took time to conduct a(n) __________.

Which of the following is a typical off-the-job training method?

Maria worked in a manufacturing facility. Throughout the building there were posters and calendars of a sexually explicit nature, and they made Maria very uncomfortable. This is __________.

Typically the ________ in a union contract is tied to the U.S. Bureau of Labor Statistics' consumer price index (CPI).

Which of the following is a good suggestion for managers when conducting interviews?

Ricco, an HR manager, is designing a training class for those working on the new cross-functional teams within her company. This class is aimed at improving group decision making and interpersonal relations. What method of delivery should she choose?

During a(n) _______________, Megan asked Jeff to tell her about a time when he was able to overcome some sort of adversity.

Which of the following is not an example of an incentive?

Allie has a degenerative eye disease that is causing her to gradually lose her eyesight. When Allie asked her employer to purchase a low-vision computer for her use at work, she was instead let go. This violates provisions of the __________.

A specialist at UPS who rides with couriers to learn about delivery time measurements and potential service problems is conducting a job __________________.

In 2011, when automakers began to create new jobs, new union hires were offered about half the pay ($14 an hour) that autoworkers were getting before ($28). This is an example of __________.

Haley, an HR manager, had a meeting with the Vice President of Safety to determine if the new safety training program appears to be effective in preventing and reducing the number of accidents. Haley is performing which step of the training process?

For years, a mathematics professor experienced abusive behavior at a community college where he taught. It began with a group of managers spreading rumors and false accusations that threatened his job. It was emotionally draining and took time and focus away from his job. This is an example of __________.

After being referred by a friend, Hasina attended a job interview. She didn't feel it went well, but was surprised when her friend told her the boss didn't like that she had worn her hijab, a traditional headscarf. The boss told a coworker after the interview, "Our customers prefer working with Christians." This is an example of __________.

The point of the performance appraisal is to __________.

If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred?

The type of appraisal that is most subject to validity problems due to evaluator bias is called ____________ evaluation.

What is the final step in the strategic human resource management process?

So-called Millennials (those born after 1980) are vastly different from their parents in their views on everything from technology to politics to marriage to tattoos. This is an example of a ______ force for change.

A technological innovation that improves the performance and speed of a computer's operating system would be considered a(n) ______ innovation.

Which of the following is an example of a proactive change?

Which of the following is the factor that most reduces an organization's ability to learn from failure?

The human resource manager at Helping Hands Inc. has just calculated that the employee absenteeism rate for 2015 is 15% higher than it was in 2014, and the turnover rate has increased 18% in the same time period. She should consider all but which one of the following options?

Sparkling Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, an example of __________ change.

After Mary's Gifts and Cards surveyed its customers, it discovered that its customers preferred the company's competition more than 70% of the time. The most frequently cited reason was customer service. This information will be most helpful to introduce to her employees during which stage of Lewin's change model?

During December at Toys For Tiny Tots, employees know that they are generally required to work different schedules, weekends, and often with overtime to support the holiday shopping season. This is an example of a(n) ______ change.

A year after she assisted them in making changes to an employee incentive plan, Kara, an OD consultant, is visiting Thomas Engineering to determine if the changes were helpful. Kara will compare sales and turnover data from the last three years to the current year. Kara is in the ______ stage of OD.

Firms such as General Motors and McDonald's actively collect information about customer preferences and try to address them in their new products. This reflects __________.

The increasing diversity of the American workforce is an example of a(n) ______ force for change.

During Lewin's refreezing stage, managers should __________.

Which of the following is an effective way to deal with change and innovation?

Personal Care Products recently introduced a new acai berry shampoo. Rinn, director of new product development, has just reviewed the dismal results. As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction, he is confused by the outcome. But to keep his team open to innovation, Rinn should __________.

Four steps to making innovation happen within an organization include all of the following except ____.

An innovative change involves ______ complexity, cost, and uncertainty.

Social media (LinkedIn, Facebook), used by 98% of recruiters, make finding employees more efficient. This is an example of a(n) __________ advancement or force.

Which of the following is not a way to encourage innovation?

Which of the following sequences best describes how a manager can foster innovation in an organization?

Omar, an OD consultant, is working with members of a cross-functional team to build cohesiveness and practice skills to function better as a team. Omar is conducting the ______ stage of OD.

Brad supervises several employees who seem to have low self-efficacy. To improve this, he should do all the following except _____.

Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Carol has _____.

People with ______ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance.

Job satisfaction results in stronger ______ and lower levels of ______.

______ has been associated with success for managers and salespeople.

Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.

Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce _____.

Organizational dimensions, the outer layer of the diversity wheel, include all of the following except _____.

A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very small tip. This is an example of _____.

The three components of ______ are affective, cognitive, and behavioral.

Melissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is exhibiting _____.

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

Which of the following is the most common drug of abuse?

Which of the following is not a symptom of negative stress?

Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations?

Which of the following dimensions is not an example of an external or secondary dimension on the diversity wheel?

The Americans with Disabilities Act requires employers to _____.

Lori has been telling everyone in the sales department of her incredible skill as a salesperson, since she beat her goal this year by nearly 30%. But last year when she didn't even reach her goal, she said it was simply the economy. This is an example of _____.

If a manager knows one of his employees has low self-esteem and wishes to enhance it, he should _____.

The need for status, reputation, and recognition are part of _____.

Which of the following is not a contingency factor in the job characteristics model?

It has been two years since any employee has received a bonus at Tech Outlet, and the possibility of getting one no longer seems to motivate employees. In this case, management has inadvertently applied _____.

The motivating potential score (MPS) is calculated as part of using _____.

An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better, which helps them meet which of Maslow's levels of need?

Sue is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Sue is expressing what type of need for power?

Joe has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00 per shirt. This is an example of a ______ compensation plan.

Even when he started his first job, Will was not content to be just one of the employees. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Will probably has a _____.

McClelland's need for achievement corresponds most closely to _____.

The theory under which people make the choice that promises them the greatest reward if they think they can get it is _____.

When using goal-setting theory to motivate employees, managers should _____.

Victoria runs a flower shop. She recently made some changes so that one employee answers phones and completes the order and payment process, while another creates arrangements, and a third packages and delivers floral arrangements. Previously, each employee was responsible for the order from the phone call through the delivery. Such changes reflect which one of the following?

Using self-determination theory to motivate employees, at Cloud9, a data storage company, the vice chair makes 10–20 phone calls a day to thank special employees "caught doing something right." This is an example of which one of the following innate needs?

After struggling with the accounting training, Peter is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Peter is low on the ______ element of expectancy theory.

According to Herzberg, which of the following is an example of a hygiene factor?

According to Herzberg, which of the following is an example of a motivating factor?

A Scanlon plan is a type of ______ compensation plan.

Sharon has excelled as an auditor for a large financial consulting firm. She loves building mutually beneficial relationships and is extremely well liked by her clients. Sharon likely has a _____.

Research shows that simplified jobs lead to all the following except _____.

A technician who is responsible for keeping a hospital's electronic equipment in working order has higher ____________ than a person wiping down cars in a carwash.