There are 100 questions on the ACC exam, how many do you need to get right?
75
65
80
70
Which 3 of the following are requirements necessary to become ACC certified.
2 letters of reference
Successfully pass the final exam
12 month experience
3 letters of reference
6 months of experience
You have to have a bachelor's degree to become a credit counselor or a financial coach.
As an ACC designee you will only be able to use your certification while you are employed by which of the following agencies? (Choose all correct answers)
Government agencies
non-profit credit counseling agencies
financial institutions
collection departments
debt assistance programs
According to the S of P, counselors are required to disclose the counseling process, the relationship and any fees associated with the counsel - how would we best disclose this information?
As part of an intake packet that the client fills out prior to the initial counsel
As part of an intake packet prior to the first counsel as well as throughout the process
The counselor should disclose this information as they introduce themselves to the client
The counselor should give the client a written statement of disclosures with their action plan before they leave their initial visit
If you are charged with a grievance, you have to prove you are innocent. If the determination is founded you have the right to appeal the decision or you can make a settlement offer.
There are 3 forms of counseling; in which form of counseling is it the counselors responsibility to provide a systematic means of problem resolution by helping a client understand their present state and learn ways to resolve their situation?
Remedial
Productive
Preventative
In a counseling relationship, the ___________ controls the information, and the _____________ controls the process. (Fill in the blanks)
client - counselor
counselor - client
client - client
counselor - counselor
Which of the following are examples of the 4th principle of information processing? (changing information in one processing mode changes it in another)
A client begins to track their daily spending habits and soon chooses to buy a 12 pack of pop instead of buying a can out of the machine daily.
As a counselor you suggest that your client use cash for his daily spending instead of his debit card, he is suddenly more aware of every dollar spent.
You encourage your client to try to learn to budget by using a visual learning style rather than their preferred method, kinesthetic.
Everyone has a different perception of their world, that is built on life experiences and reactions to those experiences, which term describes this perception?
values
Reality maps
Representational maps
Perceptive reality
People develop different ways of processing information. I prefer to listen to the news broadcast on the radio, have difficulty following written directions and learn best with a study buddy, what type of learner am I?
Visual
Auditory
Kinesthetic
While learning to drive a manual transmission car, Shawn learned how to switch from gear to gear while using the clutch; eventually with enough practice his body seemed to respond automatically to the cars need to shift. This is an example of the principle of information processing that states that the majority of stored information is conscious.
People seek harmony and closure, when there is dissonance in a belief and an action, they tend to do what?
Continue to do what they have always done before
Change their beliefs to match their behavior
Change their behavior to match their beliefs
Change their belief or alter their behavior
Which of the values of effective communication is about saving time and money by being quick and effective?
Humanistic and growth producing
Efficiency and Parsimony
Counseling is based on three __________; the needs of the client and the predisposition of the counselors influence the process, counseling can be accomplished in many ways and clients have a better chance of achieving psychological growth if they accept responsibility for themselves.
beliefs
approaches
theories
