What are the opportunity defaults when converting a lead to an opportunity?
Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank
Stage defaults to first option in the picklist, close date defaults to 3 months from conversion date, and amount defaults to blank
User defines amount, close date, and stage upon conversion
None of the above
An S-Control may be all of the following EXCEPT:
HTML
XML
URL
Snippet
Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can still see the field using the following:
List Views
Reports
Search
None of the above, the user cannot see the field at all
It is possible for a User to own a record and not see it if they dont have the Read Permission to the Object.
Field Sets works on both Standard as well as Custom Objects.
Custom Fiscal years are for companies that break down their fiscal years, quarters, and weeks in to custom fiscal periods based on their financial planning requirements.
Which action must be taken to view contacts associated with a case in the console?
The related lists of the case page layout must be modified
The custom links of the case page layout must be modified
The related object of the case page layout must be modified
The mini page layout of the case page layout must be modified
In order to Enable Territory Management you should have:
Standard Profile
Customizable Forecasting
Enable Forecasting
All of the above
The difference between an opportunity record type and a sales process is:
The sales process controls the stage field, the record type controls all other picklist fields
The record type controls the stage field, the sales process controls all other picklist fields
The record type controls the picklist fields
The sales process controls all picklist fields
All of the following actions may take place on a Workflow Rule EXCEPT:
Outbound API message
Update Field
Create a Task
Create an Event
Where are active currencies located?
Security Control
User record (Personal Setup)
Company Profile
Inline Editing is available in visual force pages
Which of the following settings directly affects Date fields to display as MM/DD/YYYY?
Local
Time Zone
Language
Default Currency
Select the best component to use if you want to list the top five sales performers on a dashboard.
Chart
Table
Metric
Gauge
It is possible to share a custom object record manually
The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign?
Total Amount of Opportunities / Expected Revenue
Amount of Won Opportunities / Budgeted Cost
Expected Revenue / Budgeted Cost
(Amount of Won Opportunities minus Actual Cost) / Actual Cost
Which of the following are true about Master/Detail relationship in custom objects?
Sharing is inherited from parent
Child needs to be manually deleted when parent is deleted
Only child fields are available for reporting
Lookup field child is required
A custom lookup field can be added to create a relationship between a standard object and which of the following objects?
Users and Custom Objects
Leads, Accounts, Contacts and Custom Objects
Users, Custom Objects and Campaigns
Custom Objects, Contract and Campaigns
All of the following are true about Default Sales Teams EXCEPT:
Default Sales Teams are configured on a user record
Default Sales Teams may be added manually to an opportunity record
Default Sales Teams may be added automatically to an opportunity
Default Sales Teams may be added manually to an account record
What is a Managed Package?
A managed package is a collection of application components that are posted as a unit on AppExchange
They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later.
Allows the system Administrator to modify the application
Managed packages do not include locked components and cannot be upgraded
With Spring’11 release now you can have Photos in Dashboard components?
No
Yes but only in Tables
Yes in every type of Chart
All fields on the Approval page layout are available to view on the Approval History related list
Custom formula fields are recalculated:
Nightly
Every twenty minutes
Once per user session
Each time a user views the record
Folders are used to manage:
Either Reports, Price Books, Documents. or Email templates
Either Reports, Dashboards, Documents, or Products
Either Reports, Dashboards, Documents, or Email templates
Either Reports, Dashboards, Documents, or Other Folders
You can set the Tab as a Landing Tab while creating the Tab for the Object?
Case Assignment Rules are based on elapsed time
Based solely on the role hierarchy a manager can do all of the following EXCEPT:
View, edit, delete, and transfer his/her and his/her subordinates records
Extend sharing on both his/her and his/her subordinate's records
View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates
View records his subordinate does not own but can view
Which of the following does Salesforce CRM provide for restricting login access to the application? Choose 3 answers
Profile-based IP restrictions
Organization-wide IP restrictions
Profile-based login hour restrictions
Organization-wide login hour restrictions
What happens when a user clicks on the Create New Apps option present in the List of Apps section?
User is taken to a Create new App Page in salesforce.com
User is taken to App Exchange
User is taken to developer.force.com page
Record Type may determine the default value of a picklist field.
All the following are Main Setup areas in Salesforce.com EXCEPT?
Personal Setup
App Setup
Data Setup
Administration Setup
What information may be updated on the Company Profile?
Language, Locale, and Time Zone
Fiscal Year
Primary Contact and Address Information
Forecasting
Workflow Rules Consist of the following components:
Workflow Task
Workflow Outbound Message
Workflow Field Updates
Workflow Actions
Workflow Email Alerts
Which of the following is the new workflow feature of Spring’11 Release?
Workflow Rules
Flows
Field Update
Outbound messages
Is it possible for a Page layout to be associated with a Record Type.
When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast?
Opportunity Close Date Only
Product Date Only
Schedule Date Only
Commit Date
Opportunity Close Date, Product Date, Schedule Date
If a lead, with a single marketing campaign is converted, the campaign information will map to the newly created contact and opportunity record automatically
A service portal user may close their cases using Suggested Solutions in the self service portal.
You can share the Dashboard components snapshot with everyone in the Company with chatter?
No, we cannot share with the company
No, we cannot share with people who do not have access to the dashbaord
Yes we can share, but only people having access to dashboard will be able to see the data
Yes and everyone will be able to see it regardless of access to dashboard
Custom Formula fields do Not support which of the following functional expression?
Adding multiple records together
If/then/else conditional statements
Clickable image buttons
Combine text strings together
All of the following may be uploaded to the AppExchange Directory EXCEPT:
Custom Tabs
Custom Fields on Custom Objects
Custom Fields on Standard Objects
Custom Assignment Rules
__________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange.
Application
Object
Packages
Visual Force Page
An S-Control may be used in all of the following ways EXCEPT:
Dashboard Component
Custom Button
Custom Link
Import Wizard
If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application
Forecasting can be used with Custom Fiscal Years.
Where will a Campaign associated with a Lead be visible? Choose 2 answers
Campaign Related List
Campaign History Report
Lead History Report
Opportunity Related List
For which objects you have business processes?
Lead
Opportunity
Case
Account / Contact
Solutions
Recent Item and Look up Hover Views use the:
Sidebar
Edit Page
Related Lists
Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created. You have two users in the Sales Rep Role, can they view each other's data?
Yes
Custom lead fields can be mapped to which sets of objects in salesforce.com?
Account, Contact, Opportunity, or Campaigns
Account, Contact, or Opportunity
Account or Contact Only
Contact or Opportunity Only
What can a Task do that an Email Alert Cannot do? Choose 2 answers.
Tasks allow you to track the specific actions you plan to perform or have performed
Email Alerts cannot track specific actions.
Email Alerts allow you to track the specific actions you plan to perform or have performed
Tasks cannot track specific actions
Searches and Filters that take a long time may be cancelled?
Which of the following object relationships is NOT allowed?
Standard object as the "master" and a custom object as the detail
Custom object as the master" and a standard object as the detail
Custom object as a lookup to a standard object
Custom object as a lookup to a custom object
With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account.
When you delete a parent record, you will also delete the child record if that child record has a lookup relationship to the deleted record:
Standard Fiscal Years are periods that follow Gregorian calendar, but can start on the first day of any month of the year.
What needs to be specified to schedule a Report?
Objects
Date Range
Location
Frequency
When test driving an application on the AppExchange Directory, it is not possible to view the S-Control configurations of that application
All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT:
External Id
Parent External Id
Record Id
Record Number
_________ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way?
Views
Tags
Dashboards
Home Pagelayout
Apps
Which of the following are new features on Chatter tab?
Like
@Mention
Live Updates
All of the Above
What do you need to specify when you schedule a report?
You need user with Marketing Profile to “Schedule Reports”
You need user permission to “Schedule Reports”
You need user to have a Manager Role
Click Run Report and choose Schedule Future Runs... from the drop-down button.
You can use a Custom Lookup field to create a relationship between an opportunity and a contact.
How many fields (columns) can be displayed on a Customizable Related List?
50
10
25
100
When are Formula Fields recalculated?
Calculated automatically
Every 15 Minutes
After Edits / Save
Custom Web Tab may consist of all the following EXCEPT:
A URL
A URL that passes salesforce.com data like an organization's name
An S-Control
An S-Control snippet
Customizable Forecasting must be enabled for use with Custom Fiscal years.
Which of the following does a Profile control?
Username and Password
Role level access
Read, Create, Edit, and Delete permissions
Sharing rules
Default values are available for standard text fields
What information does the Company Profile Hold?
Licenses, Storage and Used Space
Which type of field cannot have universal requiredness?
Lookup
Text
Email
Number
A check box can be a controlling field in a field dependency:
The formula editor may be used all of the following places EXCEPT:
S-Control
Formula Field
Default Values on Standard Fields
Are Tags searchable from standard Search component?
Which combination of objects is available when creating a custom report type for Chatter reports?
Opportunities, Followers, User Feed
Accounts, User Feed, Comments
Users, User Feed, Comments
Chatter Groups, Members
How many other fields may a custom lead field be mapped to when converting a lead?
One custom field
Two custom fields
Three custom fields
Custom lead fields cannot be mapped
You have Read Only access to an account, can you add a task or event to the account?
Where do you go to create a List View so that you can see it on the Console, under the Accounts object?
Create a list view on the Console
Create a list view on Accounts
Create a list view on Contacts
Create a field on the Console
You can customize the Opportunity Stage History related list on an Opportunity Page Layout.
Related Lists display the many side of a one-to-many relationship
What does a Profile Control?
Access to Application
Record Type Access
Permissions
Data Visibility
Hours of IP Address
All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:
Pipeline reports may include omitted opportunities from the forecast
Forecasts may be overridden
Pipeline reports may be overridden
Opportunity stages may be used to determine the forecast category of an opportunity
Recent Items use the?
Edit Pagelayout
Detail Pagelayout
Related List
Users can be deleted from salesforce.com
Assets are related to which of the following sets of objects?
Opportunities, Products, Cases, Accounts, and Contacts
Products, Cases, Accounts, and Contacts
Cases, Contracts, Accounts, and Contacts
Opportunities, Cases, and Accounts
Opportunity Line Items, Cases, Accounts, and Contacts
Name one place where inline Editing is not currently possible. (Choose 2 answers)
Which one does NOT apply to Custom Formula Fields?
Custom Formula Fields can reference other formula fields
Custom Formula Fields can reference standard fields
Custom Formula Fields can reference custom fields
Custom Formula Fields can calculate across objects
What determines a unique User Record?
User Name
Custom Profile
User Role
How is the expected revenue calculated in the opportunity?
Amount multiplied by the total price of all opportunity line items
The sales price on any line item times the probability of the opportunity
Opportunity Amount multiplied by the probability
Amount multiplied by the discount percent
Is it possible to relate a person account to a contact on a business account.
You can map a custom lead field to only one of the following objects at a single instance (check all that apply)?
Account
Contacts
Cases
Opportunities
All of the following are types of AppExchange Applications EXCEPT:
Composite
Client
Provisional
Native
Validation rules may evaluate an opportunity line item against the opportunity it's associated with
