Jessica Powell
Quiz von , erstellt am more than 1 year ago

General Educational Development Certificate Virtual Training (Hotline and Virtual Office) Quiz am Academic Hotline, erstellt von Jessica Powell am 17/07/2017.

427
0
0
Jessica Powell
Erstellt von Jessica Powell vor fast 7 Jahre
Schließen

Academic Hotline

Frage 1 von 5

1

What is the academic hotline used for?

Wähle eine der folgenden:

  • The academic hotline is used for students to call to directly enroll in a course.

  • The academic hotline is used for teachers to call if they have suggested improvements for courses.

  • The academic hotline is used for students, parents, and partners to call for technical assistance.

  • The academic hotline is used for students, parents, and partners to call for assistance with content help, the unlocking of quizzes and tests, password resets, and general help.

Erklärung

Frage 2 von 5

1

What types of hotline choices are currently available for users to call?

Wähle eine oder mehr der folgenden:

  • General Academic Hotline

  • English

  • Math

  • Spanish

Erklärung

Frage 3 von 5

1

What is the "Ready State"?

Wähle eine der folgenden:

  • The "Ready State" is used for hotline teachers in Cisco Finesse to be logged into the queue to receive incoming calls.

  • The "Ready State" is used for new teachers in order to let their students know they are ready and waiting in their Blackboard virtual office.

  • The "Ready State" is used for students so that teachers know when they can be called back.

  • The "Ready State" is used for technical support to see student issues.

Erklärung

Frage 4 von 5

1

What are some of the expectations for teachers who are logged into the academic hotline?

Wähle eine oder mehr der folgenden:

  • Send an email to the teacher of record as needed.

  • Document information into the student's page in Genius.

  • Require the student to also enter the virtual office.

  • Unlock quizzes and tests.

  • Check the hotline voicemail at the beginning and the end of each shift.

Erklärung

Frage 5 von 5

1

It is important for teachers to log out of Cisco Finesse at the end of their shift to prevent callers from being put on hold when no one is available.

Wähle eins der folgenden:

  • WAHR
  • FALSCH

Erklärung

Vorherige
Nächste