Management at the HOA MILLER foundation has decided that its Operations are to focus on technology and design. Which of the following best describes this strategic role of operations management?
Cost leadership
Differentiation
Outsourcing
Supply chain management
With his van, an seller drops at workplace sites to sell the takeaway packages of sandwiches and cans of milks for lunches to workers and staff. In which industry is the seller operating?
Secondary
Tertiary
Quaternary
Quinary
In a large business, the team manager has decided that they focus on the innovation and design of products to meet the productive quality. Which key function does this decision influence directly to ?
Finance
Marketing
Human resources
Research and development
HSC 2012-Q8 What would be the best strategy for a business to increase its gross profit?
Reduce fixed costs
Use cost centres
Minimise expenses
Use sale and leaseback
HSC 2012-Q10 Sam's job is to set goals for employees and give them feedback on achievement of their goals
What best describes this process?
Dispute resolution
Job design
Performance management
Recruitment
Identify the following statement is TRUE or FALSE
Operations includes all those activities that are required to create goods and services and deliver them to market
Transformation involves changing and adding value to inputs
Through differentiation of operations a business can achieve a cost advantage
By changing location of operations a business can increase capacity
The operations manager must monitor and respond to the changing preferences of consumers
Services are an example of tangible products
The specialisation of the operations function requires interdependence with other key business functions
A cost leadership strategy will enable a business to achieve a higher profit margin
Once a business has achieved a competitive advantage through operations it is easy to maintain
Customised products have unique features to suit the precise preferences of a customer
What is the strategic role of operations? (From the Cambridge GO)
To give the business a competitive advantage
To correct problems as they occur
To reduce costs of making goods and providing services
To make goods and services that consumers want to buy
Which the following best describes the relationship between marketing and the operations function?
Marketing provides the design specifications for products
Operations produces a product that satisfies the wants and expectations of consumers
Market research must occur before operations
Operations produces a product and marketing must sell it
Customer service is the dominant product in which industry?
Manufacturing
Home building and renovating
Tourism
Banking and finance
