BPM, BP improvement and re-egineering

Enterprise level change methodologies
BP process level change methodologies
Implementation level change methodologies
Ensure all BPs making up a value chain are well integrated
Methodologies
Balanced Scorecards
Enterprise BP trends methodology
Used to align corporate goals and strategies
Management tracks four different perspectives
Objectives will be determined in terms of each perspective
Managers assigned a scorecard with objectives in each perspective
Balanced scorecard strategy map (refer to figure)
Financial
Customer
Process
Learning and growth
Strategy map divides corporate strategy into 5 themes
Increase return on capital
Improve operating quality and efficiency
Grow high value customer relationshipos
Accelerate product innovation
create high performance culture
Covers enterprise and process levels
Concerned with creating tools that an enterprise can use to organise and manage BP
Phases
Understand enterprise context
Define BP architecture
Define process governance
Day-to-day management of BPs
BPR
Six Sigma
Lean
Process level BP Trends Methodology
Redesigning BP to gain improvements such as cost reductions, speed and service
Obliterate rather than automate
Complete redesign of business processes to achieve improvements
Use of IT in redesigning and automating processes
Designing entire process from scratch using latest technology
Now replaced by BP redesign and BP improvement
Aims to reduce process variation as much as possibler
BPI project organised around a five phase approach (DMAIC)
Improving consistency and quality of process output
Define
Measure
Analyse
Improve
Control
Improving flow of activities and reducing cost of a process by removing waste
Uses proven tools and techniques
Concerned with process redesign and improvement (enterprise and BP level)
Enterprise methodology
BP methodology
Flow Kaizen
Process Kaizen
Process redesign methodology
Five phases
Understand the project
Analyse business processes
Redesign BP
Implement redesigned process
Roll out redesigned process
Process modelling software
Business Process Management Suites
ERP driven redesign
Uses software to create models which represent business processes and activities
DB for storing BP elements and relationships
Modelling essential for carrying out BP improvement
Allow users to pass info between about a process to other tools
Use to document, specify and modify BPs
Automate modelling, monitoring and redesign of complex processes to help achieve improvement
Designed to model
Areas of functionality
Process progress and performance
Historical data
Organisational roles
Business rules
BAM
Inform business of important events to its business in the IT layer
Starts with solution of best breed processes
Existing processes then modified to suit the best practices suggested
Help with process management

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Notiz am BPM - created from Mind Map, erstellt von rdgmat001 am 07/06/2014.