Frage 1
Frage
A "Brand" is confined to the physical name or logo associated with the firm.
Frage 2
Frage
When does activation occur?
Frage 3
Frage
Brand awareness is associated with the ability of the brand to ____________, who is offering a product or service, while brand association is associated with the ability of the brand to ____________ competitors.
Antworten
-
differentiate; identify
-
separate; connect
-
identify; differentiate
-
respond; attack
Frage 4
Frage
The primary value of a brand for the consumers is the:
Antworten
-
definition of corporate social responsibility
-
association with target groups
-
ability to compare prices
-
reduction or perceived risk
Frage 5
Frage
Which of these is not a type of brand association
Antworten
-
brand memories
-
brand benefits
-
brand attributes
-
brand attitudes
Frage 6
Frage
If oreo cookies come out with a new flavor of s'mores Oreo cookies, what are they using in order to turn brand equity into dollars?
Antworten
-
Word of Mouth
-
Product Purchase
-
Licensing
-
Promotional Advantage
Frage 7
Frage
The example of the purchase of the PanAm brand demonstrates how:
Antworten
-
Promotional advertising can save a business
-
Brands are worthless without assets as collateral
-
Brands can have value beyond the book value of the firm.
-
Brands are unable to expand past their original industries
Frage 8
Frage
How did changing the name of an island from Hog Island to Paradise Island help that Island's tourism industry?
Antworten
-
changing the name did not help
-
The book value of the island increased
-
A functional benefit came from changing the island
-
Added value came from a more appealing name
Frage 9
Frage
Book value of assets + Brand equity=
Antworten
-
Price of brand
-
Market share in industry
-
Market value of brand
-
Consumer share of brand
Frage 10
Frage
What is the difinition of a national brand?
Antworten
-
Brand name carried in at least 60% of national stores
-
Brand that achieved national recognition
-
Brand that has achieved status of generic trademarks
-
Brand name owned by the producer of the product carrying the brand
Frage 11
Frage
In the Four Viewpoints model, what does the intended image refer to?
Antworten
-
How insiders view the organization
-
How outsiders view the organization
-
How outsiders want others to see the organization
-
How insiders want others to see the organization
Frage 12
Frage
If Mariott Hotels suddenly breaks from its current strategy of sub-branding, which guidline of choosing a brand name would they have broken?
Antworten
-
Appropriateness
-
Institutional Branding
-
Consistency
-
Protectabililty
Frage 13
Frage
Which of these is the best example of brand fit
Frage 14
Frage
Which of these companies could be said to follow the guideline on consciseness most closely?
Frage 15
Frage
In the Four Viewpoints model, which viewpoint refers to how people inside the organization view the organization?
Antworten
-
Internal Reputation
-
Identity
-
Construed Image
-
Stakeholder
Frage 16
Frage
What is the difference between retailing and wholesaling?
Antworten
-
retailers sells to individuals for end use; wholesalers sell to companies for resale/ company use
-
retailers sell to companies for resale/ company use; wholesalers sells to individuals for end use
-
retailers are unable to mark up prices; wholesalers are free to do so
-
wholesalers are unable to mark up prices; retailers are free to do so
Frage 17
Frage
In the acronym LAURA, the "U" stabds for understand. What should a marketing professional understand?
Antworten
-
how the customer will discuss your product to others
-
how the product should be used
-
exactly what happened to cause the problem
-
whose fault the problem is
Frage 18
Frage
Company employees are only able to act (the last "A" in the acronym LAURA) if the problem was caused by an issue on the firm's side of the transaction.
Frage 19
Frage
Rachel goes to walmart to buy groceries, and checks out a cashier. When Rachel hands her cash to the Walmart employee, what kind of transaction has taken place?
Frage 20
Frage
Technology has had little impact on organizational frontlines in most industries
Frage 21
Frage
Brands marketed as more luxury options (such as Lexus) are likely to utilize _______ distribution intensity.
Antworten
-
broad-coverage
-
selective
-
intensive
-
strategically placed
Frage 22
Frage
A platform that recieves renting fees recieves those fees from the _________ and sharing those fees with the _____________.
Antworten
-
recommender; seeker
-
owner; seeker
-
platform; owner
-
seeker; owner
Frage 23
Frage
What is the reason for so many levels existing between the producer and end-user?
Antworten
-
convienience only
-
prices are lower across the board with a greater number of levels
-
each level adds some kind of value to the end user
-
each level makes some degree of money
Frage 24
Frage
Which of these is not a potential benefit of increasing a sharing economy?
Antworten
-
realize potential market gains
-
return economic benefits
-
reduce enviromental and waste impact
-
reverse effects of eroding social trust
Frage 25
Frage
When it comes to compensation in a channel of distribution, __________ places the most important role.
Antworten
-
replicability
-
relative importance
-
power
-
market share
Frage 26
Frage
When employees with high customer orientation are embedded in an organization that emphasizes (and benefits from) customer satisfaction, profits are likely to:
Antworten
-
decrease
-
increase
-
stay the same
-
exponentially decrease
Frage 27
Frage
Customer orientation is impossible to "act" or expand.
Frage 28
Frage
What is role conflict?
Antworten
-
when an employee is unsure about their role in the organization
-
when an employee has many roles that have time conflicts
-
when an employee in a job is asked to complete many, possibly conflicting tasks
-
when an employee in a job is unsure about the tasks necessary for a job
Frage 29
Frage
Discerning what someone else is thinking and feeling is defined as:
Antworten
-
management
-
empathy
-
customer service
-
understanding
Frage 30
Frage
What kinds of jobs are the least likely to be automated?
Antworten
-
those that make routine decisions only
-
those that deal with routine numbers
-
those that require empathy
-
those that utilize calculations only
Frage 31
Frage
Which of these is not a step in the personal selling process?
Antworten
-
approach
-
close
-
prospecting
-
presentation
Frage 32
Frage
What are the two important outcomes in a marketing interaction?
Antworten
-
repeat business and low prices
-
competitive advantage and posititve word of mouth
-
repeat business and positive word of mouth
-
profitability and efficiency
Frage 33
Frage
What are inside sales?
Antworten
-
a type of sales in which companies within the same industry sell to each other
-
a type of sales in which inside departments sell to each others
-
a type of sales in which interactions are initiated by the buyer
-
a type of sales in which interactions are initiated by the seller
Frage 34
Frage
When does the initial contact with the potential consumer occur?
Antworten
-
introduction
-
preapproach
-
approach
-
close
Frage 35
Frage
Prospecting needs to start with a large amount of potential customers
Frage 36
Frage
What is price skimming?
Antworten
-
setting a low price to penetrate the market
-
setting a high price for a new product to skim maximum revenues
-
reintroducing an old product at a different price
-
offering customization at a price premium
Frage 37
Frage
what is market penetration?
Antworten
-
setting a low price for a new product to penetrate the market
-
lowering the price of old products
-
jumping to a new target market
-
introducing a minimal version of an established product
Frage 38
Frage
Small changes in price do not have a very large impact on bottom line profits
Frage 39
Frage
Which of these do not happen in a "smart industry"
Antworten
-
greater use of techniques from other fields
-
greater subtlety of pricing options
-
more complex pricing
-
companies fight with price only
Frage 40
Frage
What is ala carte pricing?
Antworten
-
price determined by choice of rigind, set bundles
-
setting a high price to skim maximum revenues
-
variable rate for each customer
-
price assembled as you add options
Frage 41
Frage
Assume that Netflix has introduced a new bundle service for their streaming services. Bundle 1 includes a base price of $9 to cover 25 hours of streaming for the month and variable price of $0.10 for every 30 minutes over that 25hours.Bundle 2 includes no base price, but at a variable price of $0.25 for every 30minutes of streaming per month. When a consumer attempts decide which bundle to use, what are they determining?
Frage 42
Frage
What is the main difference between equations for margin and mark-up
Antworten
-
margin is (price-cost)/ cost and mark-up is (price-cost)/price
-
margin is (price-cost)/price and mark-up is (price-cost)/cost
-
There is no difference, they are synonyms
-
Margin is (price-competition)/price and mark-up is Price-competition
Frage 43
Frage
A change in price in an elastic market is likely to show ____ change in demand when compared to a similar change in an inelastic market.
Antworten
-
greater
-
smaller
-
variable
-
equal
Frage 44
Frage
What is defined as responsiveness of demand to changes in price?
Antworten
-
cost benefits
-
price variation
-
price elasticity
-
demand sensitivity
Frage 45
Frage
A grocer has purchased a truckload of frozen dinners for $3 each The grocer operates on a margin of 30% for frozen food items. What is the retail price to the consmer?
Frage 46
Frage
What is odd-even pricing?
Antworten
-
a method used for clearance sales only
-
bundling product in odd or even numbered quantities
-
setting prices a few dollars or cents under an even number
-
setting prices at alternating odd and even values
Frage 47
Frage
Firm A is selling a product for $40, while their major competition is selling the same product for $50. Firm A is trying to decide whether to market their price as $10 off or 20%off." According to the majority of research, which strategy would be the most effective.
Frage 48
Frage
When pricing a product in other countries, what should companies be sure to do?
Frage 49
Frage
Psychoogical pricing is primarily concerned with
Antworten
-
how consumers percieve the price
-
the elasticity of the stock market
-
how employees percieve the price
-
how competitors percieve the price
Frage 50
Frage
You should quote prices of related items for consumers to use as anchors because using unrelated products is always ineffective
Frage 51
Frage
The "Company" in the communication Triangle represents the
Frage 52
Frage
The message put in place by the sender is always identical to the message received by the Receiver
Frage 53
Frage
What is the definition of Promotion?
Antworten
-
the means of communication with the customer
-
the means of convincing customers to purchase your product
-
the means of communication with employees
-
the means of outbidding competitors in the market
Frage 54
Antworten
-
Anything that interferes with the ability of the receiver to understand the intended message from the sender
-
Anything that interferes with the ability of the sender to understand the intended message from the receiver
-
The channel of communication between sender and receiver
-
The clear transmission of a message to the receiver
Frage 55
Frage
What is defined as the communications between the company and its customers
Frage 56
Frage
Which one of these is not one of the Three C's?
Antworten
-
Concise
-
Clear
-
Consistent
-
Committed
Frage 57
Frage
The goal of "inform and persuade" is targeted when the consumer base
Antworten
-
is made of new or potential customers
-
Has demonstrated loyalty over several years
-
Is already knowledgeable about your product
-
Is made of existing customers
Frage 58
Frage
Advertisements should be run with _____ objectives in mind
Antworten
-
ambiguous and attainable
-
obvious and committed
-
specific and measurable
-
adjustable and avoidable
Frage 59
Frage
Advertising is best though of as a(n):
Antworten
-
dividend
-
ROI
-
Investment
-
Immediate payoff
Frage 60
Frage
What is a sales promotion?
Antworten
-
Short term external promtion tactic designed to influence immediate purchase
-
a synonym for advertising
-
Price cuts only
-
Long term external promotion tactic designed to influence future purchase
Frage 61
Frage
Why is simplicity important for breaking through promtional clutter
Antworten
-
Complex messages draw consumers in
-
Messages seen as too simple are ignored by consumers
-
Your message is the clearest when it is simple
-
Messages need to be full and complete
Frage 62
Frage
Which of these is not a goal of promotion?
Antworten
-
Desire
-
Action
-
Awareness
-
Price Cuts
Frage 63
Frage
Can the order of the AIDA be changed? Why or why not?
Antworten
-
Yes, each goal is individual and separate
-
No consumer reactions must drive the order
-
Yes, changing the order keeps the competitors on edge
-
No, each step must be achieved before moving to the next
Frage 64
Frage
Why is it crucial for a company to break through the promotional clutter?
Antworten
-
Consumers are constantly, consciously evaluating messages
-
Promotional clutter can be used to a firm's advantage
-
Consumers have a limitedablity to register messages
-
Promotional clutter is the end goal of advertising
Frage 65
Frage
Promotion is ultimately about making
Antworten
-
Effective exchanges between the seller and the customer
-
Good communicatin efforts between management and employees
-
Efficient exchange between suppliers and retailers
-
The best sale price possible
Frage 66
Frage
Compared to digital or broadcast advertising, print advertisements tend to lack
Antworten
-
Flexibility
-
Words
-
Ingenuity
-
Clarity
Frage 67
Frage
The advertising examples given in the lecture videos best demonstrate which aspects of the SUCCESs model for cutting through clutter?
Antworten
-
Simple and Unexpected
-
Credible and Promotional
-
Emotion and Concrete
-
Simple and Concrete
Frage 68
Frage
Print ads are no longer effective in today's world.
Frage 69
Frage
Which of these is not an example of print media advertising?
Antworten
-
Newspapers
-
Magazines
-
Radio
-
Directories
Frage 70
Frage
Which of these is not a reason for the increasing popularity if digital marketing?
Frage 71
Frage
Marketers tend to spend _______ on out-of-home advertisements compared to other methods.
Antworten
-
The same
-
More
-
Less
-
Inconclusive amounts
Frage 72
Frage
only Gen X and Millenial demographics are represented on social media.
Frage 73
Frage
What is the main risk of using email promotions
Frage 74
Frage
When determining which social media platform to use for marketing, what should marketing professionals consider?
Antworten
-
How the platform fits with your product
-
Which platforms are most conveinient for the firm
-
Pay-per-click advertisements
-
What is cool or trendy
Frage 75
Frage
Only Certain demograpics can be reached using Facebook
Frage 76
Frage
Pinterest is the only social media platform that is ______- looking
Antworten
-
Outward
-
Present
-
Forward
-
Backward
Frage 77
Frage
In social media marketing, who are you representing?
Antworten
-
Your followers
-
Your brand
-
The media platform
-
Yourself
Frage 78
Frage
Which of these is a goal of SEO?
Antworten
-
Be as selective as possible with viewership
-
Be a top result as often as possible
-
Focus only on on-site SEO
-
Include the maximum possible number of advertisments
Frage 79
Frage
The landing page is the same as the web home page
Frage 80
Frage
Which of these is not a characteristic of a good landing page?
Antworten
-
Full company information
-
clear offer
-
simple form
-
quality content offer
Frage 81
Frage
What is the point of on-site SEO?
Antworten
-
Prove to consumers that your content is popular
-
Increase Pay-per-click
-
improve business to business marketing
-
Prove to Google that your content is relevant
Frage 82
Frage
Targeting based on "where people have been" is known as
Antworten
-
Forecasting
-
Remarketing
-
Market Segmenting
-
Coupon Rate
Frage 83
Frage
Google's display network is huge, with approximately _____________ monthly impressions
Antworten
-
One trillion
-
6 billion
-
a hundred thousand
-
10 million
Frage 84
Frage
New advertisements are often required for every possible size on online display.
Frage 85
Frage
Online display advertising is exactly the same as pay-per-click
Frage 86
Frage
Most Services are delivered via which kind of channel distribution?
Antworten
-
Indirect Channel
-
Direct Channel
Frage 87
Frage
What is the supply chain?
Antworten
-
Organizations and activities involved with the flow of products from raw materials to the customers
-
Promotions and offers involoved with the flow of activities from raw materials to the customer.
-
Products and services involved with the flow of cash from the consumer to the firm
-
None of the above
Frage 88
Frage
How many entities are in a direct channel of distribution
Antworten
-
Two
-
Four or More
-
Three
-
Four
Frage 89
Frage
Marketing as a field of stuy originally broke off from which academic discipline?
Antworten
-
Engineering technology
-
Industrial technology
-
Organizational behavior
-
Agricultural economics
Frage 90
Frage
There are ____________ intermediaries in most channels of distribution
Antworten
-
zero
-
one or more
-
exactly two
-
five or more
Frage 91
Frage
Why are wholesalers, distributors, etc. not described as common intermediaries for services?
Antworten
-
Most services are delivered directly
-
Service intermediaries are retailers and agents
-
All intermediaries are used equally for delivery of services
-
Services do not follow a marketing channel
Frage 92
Frage
Which of these is not a marketing function?
Frage 93
Frage
According to the article, bananas must be monitored for what throughout the supply chain process?
Antworten
-
Ripeness
-
Price
-
Taste
-
Size
Frage 94
Frage
What is defined as a channel intermediary that resells products to consumers?
Antworten
-
Retailer
-
Agent/Broker
-
Wholesaler
-
Distributor
Frage 95
Frage
What is a significant difference between how Agents/ Brokers conduct business when compared to other types of intermediaries?
Antworten
-
agents/ brokers take ownership of the product for less than one year
-
Agents/ Brokers charge more per product sold
-
Agents/ Products work on behalf of the end consumer
-
Agents/ brokers never take ownership of the product.
Frage 96
Frage
What makes a marketing channel a vertical marketing system?
Antworten
-
The channel is managed by a single channel member
-
Power goes to the member that makes the most money
-
Size of each channel member is roughly equal
-
The channel’s power is equally split between all members
Frage 97
Frage
Which of the following marketing functions typically are not taken on by the franchisee?
Antworten
-
Risk taking
-
Physical distribution
-
Promotion
-
Financing
Frage 98
Frage
The relationship and responsibilities of the franchisee are very clearly spelled out by the franchiser.
Frage 99
Frage
Which of these is the best example of Contractual VMS?
Antworten
-
Retailing
-
Ownership
-
Franchising
-
Agent/Broker
Frage 100
Frage
What is defined as the use of a variety of marketing channels to ensure maximum distribution?
Frage 101
Frage
Which of these is the correct sequence in the Anticipatory Supply Chain?
Antworten
-
Buy components, Buy Materials, Sell, Produce
-
Manufacture, Warehouse, Sell, Deliver
-
Warehouse, Manufacture, Deliver, Sell
-
Forecast, Manufacture, Deliver, Buy components
Frage 102
Frage
What is the correct timeline for the Responsive Supply Chain?
Antworten
-
Manufacture, Warehouse, Sell, Deliver
-
Forecast, Manufacture, Buy components, Deliver
-
Sell, Buy Components, Manufacture, Deliver
-
Buy components, Buy Materials, Sell, Produce
Frage 103
Frage
Customers in the Responsive supply chain can take on a(n) __________ role
Antworten
-
Active
-
Passive
-
Competitive
-
Neutral
Frage 104
Frage
What has been the dominant supply chain model since the Industrial Revolution?
Frage 105
Frage
Customers are always the group that requires the most attention from the firm.
Frage 106
Frage
Integris Hospital in Oklahoma City has forecasted a growing population in the surrounding area, but is also facing a significant nursing shortage. Which aspect of the Marketing Environment is Integris most likely to be focused on?
Antworten
-
Customers
-
Shareholders
-
Intermediaries
-
Employees
Frage 107
Frage
What are the two key words in the definition of the Marketing Environment?
Antworten
-
None of these
-
Dynamic; Context
-
Operate; Compete
-
Competitors; decisions
Frage 108
Frage
What is defined as groups and organizations that can exert a direct influence on the firm’s ability to accomplish its goals?
Antworten
-
Immediate Enviroment
-
Regulators
-
Competitors
-
External Enviroment
Frage 109
Frage
A firm should focus on creating a set of __________, ____________ exchanges with the environment
Antworten
-
Immediate; external
-
Marketing; inexepensive
-
Sustainable; favorable
-
Competitive; analytical
Frage 110
Frage
Which of these is not an Intermediary in the Immediate Environment?
Frage 111
Frage
The old CEO of Uber was fired by the board of directors of his company, and Uber therefore had a significant change in leadership of the firm. Which aspect of the Immediate Environment created this change?
Antworten
-
Suppliers
-
Shareholders
-
Customers
-
Intermediaries
Frage 112
Frage
In the 2000s, Microsoft came out with the first portable music player – the Zune. When Apple came out with the iPod, consumers viewed it as an improved product when compared to the Zune. From Microsoft’s perspective, which actor in the Immediate Environment was most responsible for the change in their sales?
Antworten
-
Employees
-
Shareholders
-
Intermediaries
-
Competitors
Frage 113
Frage
In 2011, Japan was hit with significant natural disasters. Japan is home to many of the supplier companies that car manufacturers depend on. From these manufacturers’ perspective, which actor in the Immediate Environment affected them the most?
Antworten
-
Natural Disaster
-
Employees
-
Suppliers
-
Shareholders
Frage 114
Frage
The exchange between the firm and its employees consists of:
Antworten
-
The employees’ time and skills; the firm’s money
-
The employees’ expertise; the firm’s education
-
None of these
-
The employees’ money; the firm’s time and skills
Frage 115
Frage
Extremism in politics has the ability to affect businesses in that country.
Frage 116
Frage
Consumer values are moving towards environmental sustainability, and this sentiment has the ability to change how firms both produce products and dispose of waste.
Frage 117
Frage
What is defined as climate, weather, and natural resources that affect human survival and economic activity?
Frage 118
Frage
Which aspect of the External Environment is associated with raw materials that go into the production of products?
Frage 119
Frage
What is defined as the general state of learning and innovation?
Frage 120
Frage
Environmental scanning is mainly concerned with looking for:
Antworten
-
External opportunities and threats
-
Internal opportunities and threats
-
Internal strengths and weaknesses
-
External strengths and weaknesses
Frage 121
Frage
Companies must be _________ when scanning the environment for opportunities and threats.
Antworten
-
Proactive
-
Reactive
-
Formal
-
Detailed
Frage 122
Frage
Environmental scanning must be done as formally as possible to get reliable information.
Frage 123
Frage
Strategic Windows will be obvious to a firm when it is planning its strategy.
Frage 124
Frage
What is defined as an organization’s appraisal of its internal Strengths and Weaknesses and its external Opportunities and Threats?
Antworten
-
Competitor Evaluation
-
Environmental Scanning
-
Price Analysis
-
SWOT Analysis