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Admin SF 1

Beschreibung

Salesforce Quiz am Admin SF 1, erstellt von Renato Souza de Almeida am 23/10/2017.
Renato Souza de Almeida
Quiz von Renato Souza de Almeida, aktualisiert more than 1 year ago
Renato Souza de Almeida
Erstellt von Renato Souza de Almeida vor mehr als 6 Jahre
55
1
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Zusammenfassung der Ressource

Frage 1

Frage
Which feature allows a user to group campaigns within a specific marketing program or initiative?
Antworten
  • Campaign hierarchy
  • Campaign lists
  • Campaign members
  • Campaign influence

Frage 2

Frage
Which dashboard component can display data from the summary rows of reports?
Antworten
  • Gauge
  • Table
  • Chart
  • Metric

Frage 3

Frage
Which Setting can a system administrator enable in the user interface? Pick 2
Antworten
  • Customizable recent tags
  • Chatter messenger for specific users
  • Printable list views
  • Related list hover links

Frage 4

Frage
A sales user at universal container has updated the opportunity stage for an opportunity in the pipeline What may be updated as a result of the stage change? Choose 2 answers
Antworten
  • Probability
  • Sales quota
  • Forecast category
  • Account rating

Frage 5

Frage
What is a method for adding content to Salesforce CRM Content? Choose 2 answers
Antworten
  • Chatter files
  • Documents
  • Libraries
  • Attachments

Frage 6

Frage
Universal container uses web-to-case to convert support requests submitted through its website into cases. The support team would like salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the word “forgot” and “password”. What does the administrator need to configure to meet this requirement?
Antworten
  • Validation rule
  • Email-to-case
  • Support Settings
  • Auto-response rule

Frage 7

Frage
A sales executive at Universal containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?
Antworten
  • Create an escalation rules based on the opportunity amount
  • Create an auto-response rule based on the opportunity amount
  • Create a validation rule that evaluates the account rating
  • Create the workflow rule on opportunity object

Frage 8

Frage
The sales team at universal container wants an easy solution to gather customer requirements and share presentations with their customers What should an administrator do to help the sales team achieve this goal? Choose 2 answers
Antworten
  • Create opportunity teams for customers
  • Add customers to libraries
  • Add customers to private chatter groups
  • Use chatter files to share presentations

Frage 9

Frage
Which statement about sharing rules is true? Choose 2 answers
Antworten
  • Sharing rules open up access of records
  • Sharing rules grant delete access to records
  • Sharing rules grant record access to roles and public groups
  • Sharing rules are required in public read/write organizations

Frage 10

Frage
What must an administrator do when creating a record type?
Antworten
  • Set the field level security for the record type
  • Create a new page layout for the record type
  • Assign the record type to the appropriate profiles
  • Add the record type to the required user records

Frage 11

Frage
What is the purpose of the AppExchange? Choose 2 answers
Antworten
  • Customers can share and install apps published by salesforce partners
  • Support users can install the Service Cloud console custom app.
  • Partners can download accounts and contacts to collaborate on sales deals
  • Administrator can download and customize pre-built dashboards and reports

Frage 12

Frage
What is a capability of salesforce knowledge? Choose 2 answers
Antworten
  • Knowledge allows an organization to share articles with partner portal users
  • Knowledge only allows a single article type across all data categories
  • Knowledge automatically creates a solution for each new articles
  • Knowledge uses data categories and roles to make articles visible to the specific users.

Frage 13

Frage
Universal container is using a private sharing model. The US sales director needs full access to all records owned by the US sales representatives. How can this be accomplished?
Antworten
  • Define a role hierarchy where the US sales director rolls up to the CEO.
  • Define a role hierarchy where the US sales representatives roll up to the sales director.
  • Give the US sales director read/write/edit/delete object permission on the profile.
  • Place the US sales director in a queue with the US sales representatives.

Frage 14

Frage
Which circumstance will prevent a system administrator from deleting a custom field?
Antworten
  • The field is used in a page layout
  • The field is used in a workflow field update.
  • The field is part of a field dependency.
  • The field is used in a report.

Frage 15

Frage
Universal container wants to automatically backup all Salesforce data on a monthly basis. which tool can a system administrator use to meet this requirement?
Antworten
  • Data export service
  • Analytic snapshot
  • Import wizard
  • Scheduled report

Frage 16

Frage
What item appears in a user’s My Unresolved Items after synchronization using Salesforce for outlook? Choose 2 answers
Antworten
  • Cases not assigned to a contact
  • Notes not assigned to a record
  • Emails not assigned to a record
  • Contacts not assigned to an account

Frage 17

Frage
Which statement about products and price books is true? Choose 2 answers
Antworten
  • A product can have a different list price in different price books.
  • Price books that contain assets cannot contain products
  • Products without a price are automatically added to the standard price book.
  • The standard and list price for a product can be listed in multiple currencies.

Frage 18

Frage
What will occur when a system administrator creates a dynamic dashboard?
Antworten
  • The dashboard automatically sends an email when the underlying data.
  • The dashboard component resize based on the device used to view the
  • The data displayed varies based on the user viewing the dashboard
  • The dashboard refreshes automatically whenever the underlying data

Frage 19

Frage
A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Choose 2 answers
Antworten
  • When the action is deleted from workflow queue.
  • When the record no longer matches the rule criteria
  • When a validation rule triggered for the record
  • When another record triggers the same workflow rule

Frage 20

Frage
What can be transferred from one user to another user during mass transfer of account records? Choose 3 answers
Antworten
  • Open activities
  • Closed cases
  • Related custom object records
  • Open cases
  • Closed activities

Frage 21

Frage
Universal container set the organization-wide-setting for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent How can a system administrator give the sales operations team read/write access to all escalated cases?
Antworten
  • Create a case assignment rule
  • Create a criteria based sharing rule
  • Create a case escalation rule
  • Create an ownership based sharing rule

Frage 22

Frage
What permission is set in a user profile? Choose 3 answers
Antworten
  • Run reports
  • Marketing user
  • Mass email
  • Object permissions
  • Active

Frage 23

Frage
Which statement is true regarding an approval process? Choose 2 answers
Antworten
  • A assignment rule defines the approver for each process step
  • An approval action defines the result of record approval or rejection
  • The approval history related list can be used to track the process
  • A delegated approver can reassign approval requests

Frage 24

Frage
What is affected by changing the default locale setting for an organization?
Antworten
  • Time zone
  • Currency
  • Date fields
  • Language

Frage 25

Frage
What will happen when a user attempts to log in to salesforce from an IP address that is outside the login IP range on the User’s profile within the organization-wide trusted IP range?
Antworten
  • The user will not be able to log in at all
  • The user will be able to log in after answering a security question.
  • The user will be able to log in without activating the computer
  • The user will be able to log in after the computer is activated.

Frage 26

Frage
How can a system administrator add users to a salesforce organization using chatter free? Choose 2 answers
Antworten
  • Assign chatter Free licenses to users outside the specified email domains
  • Create users in the organization and assign them a chatter free license.
  • Enable invites to allow users to invite others within specified email domains
  • Assign chatter free licenses to existing user Salesforce users

Frage 27

Frage
When can a validation rule be used to prevent invalid data? Choose 3 answers
Antworten
  • When record are edited by user
  • When records are updated by a workflow rule
  • When records are submitted using web-to-lead
  • When records are deleted by a user
  • When record are imported

Frage 28

Frage
A universal container has two business groups, products and services. Both groups will be using to track deals, but different fields are required by each group. How should a system administrator meet this requirement? Choose 2 answers
Antworten
  • Create two permission sets
  • Create two record types
  • Create two page layouts
  • Create two sales processes

Frage 29

Frage
Universal container has a private sharing model in which region sales manager are only allow to view opportunities in their own regions. For reporting purposes, they additionally needs read-only access to opportunities in other regions. What permission can a system administrator enable to meet this requirement in the regional sales managers’ customer profile?
Antworten
  • “view all data”
  • “view all” for opportunities
  • “Read” for opportunities
  • “visible” for the sales app

Frage 30

Frage
Which statement about chatter posts and comments are true? Choose 2 answers
Antworten
  • Update to the chatter feed on a record are only visible to users with access to the record
  • Posts made to a user’s profile are visible to all users in the organization.
  • Posts to a user’s profile are hidden from anyone below that user in the role hierarchy
  • Posts to a user’s profile can be made private by clicking the icon.

Frage 31

Frage
Criteria-based sharing rules can be created for which objects? Choose 3 answers
Antworten
  • Opportunities
  • Accounts
  • Users
  • Contacts
  • Campaign Members

Frage 32

Frage
Where can conditional highlighting be used? Choose 2 answers
Antworten
  • Enhanced list views
  • Summary reports
  • Matrix reports
  • Tabular reports

Frage 33

Frage
The marketing team at universal containers uses a web-to-lead from to capture leads from its website and a lead assignment rule assigns the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they are not meet the assignment criteria?
Antworten
  • Specify a default lead creator
  • Specify a default lead owner
  • Create an escalation rule to route unassigned leads
  • Create a validation rule to route unassigned leads

Frage 34

Frage
What should an administrator consider when setting up case feed?
Antworten
  • The use case feed permission is automatically active for all profiles
  • Chatter feed tracking must be enabled for the case object.
  • Case feed replaces the standard case detail page by default.
  • Case feed requires the service cloud user feature license.

Frage 35

Frage
Universal container needs to synchronize data between salesforce and an external financial system. How can a system administrator accomplish this?
Antworten
  • Use an external ID field to match records between the systems
  • Use the excel connector to export records from both systems into Excel.
  • Use the data loader to match records between the systems
  • Use the data loader to upsert salesforce records into the financial system

Frage 36

Frage
Universal containers currently assign its user from the facilities and IT teams to the same profile. Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an administrator meet this requirement?
Antworten
  • Create a custom profile for users on the facilities team
  • Assign the facilities team to a new role in the role hierarchy
  • Modify the standard profile currently shared by both teams
  • Configure field level security on the new object for the facilities team.

Frage 37

Frage
Which statement is true regarding the Answer community? Choose 2 answers
Antworten
  • Answers can be displayed externally on a customer or partner portal.
  • Unanswered questions are automatically escalated to new cases
  • Data categories control access to articles and questions
  • Community experts must be internal salesforce users.

Frage 38

Frage
Where can multilingual solution search feature be enabled? Choose 2 answers
Antworten
  • Salesforce content
  • Public knowledge base
  • Self-service portal
  • Solution tab search

Frage 39

Frage
A system administrator at universal containers needs to mass update the lead source on a number opportunity record. How can this be accomplished? Choose 2 answers
Antworten
  • Export opportunities and update using the import wizard
  • Export opportunities and update using the data loader
  • Create a list view for opportunities and update using inline editing.
  • Use the similar opportunities to update the opportunities

Frage 40

Frage
What does a custom report type determine? Choose 2 answers
Antworten
  • The report format of the resulting report.
  • The custom summary formulas displayed in a resulting report
  • The objects that are available when building a report
  • The field that can be used as columns when building a report.

Frage 41

Frage
How can a system administrator grant users access to dashboards? Choose 2 answers
Antworten
  • Share folders with roles
  • Create and share data categories
  • Designate running users
  • Share folders with public groups

Frage 42

Frage
Sales management at universal container needs to display the information listed below in each account record. Amount of all closed won opportunities Amount of all open opportunities Which feature should a system administrator use to meet this requirement?
Antworten
  • Workflow rules with field updates
  • Roll-up summary fields
  • Cross object formula fields
  • Calculated columns in the related list

Frage 43

Frage
Universal container requires that the organization-wide default for opportunities be set to public read/write. However sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report results. How can the system administrator address this problem?
Antworten
  • Move the opportunity reports into each user’s personnel report folder.
  • Update the sharing rule to limit user access to certain opportunities.
  • Use the show filter to filter report results and reduce records returned.
  • Move the opportunity reports into a folder with restricted access

Frage 44

Frage
What can be done with a workflow field update action? Choose 2 answers
Antworten
  • Update the value of a formula field
  • Apply a specific value to a field
  • Update the value of a field on a child object
  • Change the record type of a record

Frage 45

Frage
Universal container wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should a system administrator meet this requirement? Choose 2 answers
Antworten
  • Add the account related list to the survey page layout.
  • Add the survey related list to the account page layout
  • Create a lookup relationship field on the survey object
  • Create a lookup relationship field on the account object

Frage 46

Frage
The cloud scheduler has which capability? Choose 2 answers
Antworten
  • A custom logo can be added to the meeting request email sent to a contact or lead
  • Salesforce can automatically propose multiple meeting times based on salesforce user calendars
  • The cloud scheduler can be enabled at the user profile level
  • The cloud scheduler allows user to view available meeting times on lead and contact calendars

Frage 47

Frage
What can an administrator configure for users on the search result page? Choose 3 answers
Antworten
  • Filter by which users can narrow down results
  • Number of records displayed for each object
  • Fields being searched on for each object
  • Objects included in the search
  • Columns displayed for each object

Frage 48

Frage
What should a system administrator consider when setting up mobile Lite? Choose 2 answers
Antworten
  • It must be enabled for the entire organization
  • It allows access to most custom objects in the organization
  • Only recently viewed records are synchronized
  • It allows access to all standard objects in the organization.

Frage 49

Frage
What type of field allows users to input text, images and links?
Antworten
  • Text area(rich)
  • Text and image area
  • Input area
  • Text area

Frage 50

Frage
A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user’s profile has the “Create” profile permission for campaigns. How should a system administrator grant the correct access to the user?
Antworten
  • Assign the user to the standard marketing user profile
  • Select the marketing user checkbox on the user record
  • Grant the user delegated administration rights to campaigns
  • Create a campaign sharing rule to grant access to the user

Frage 51

Frage
When converting a lead, how can an administrator capture custom lead data on the converted contact?
Antworten
  • Map custom lead field to the standard lead field
  • Use the lead conversion wizard to select the fields
  • Map custom lead field to custom contact fields
  • Use the data loader to move the custom lead data.

Frage 52

Frage
Universal container has two sales groups, each group has its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
Antworten
  • Page layouts
  • Roles
  • Record types
  • Multi-select picklists

Frage 53

Frage
What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
Antworten
  • Read-only
  • Default off
  • Tab hidden
  • Default on

Frage 54

Frage
Which data can be highlighted in a report using conditional highlighting? Choose 3 answers
Antworten
  • Grand totals
  • Date fields
  • Summary formulas
  • Summarized totals
  • Group by field names

Frage 55

Frage
A user at Universal container reports an error message when attempting to log in. the administrator checks the user’s login history, but there is no record of the attempted login. What could be the cause of this issue?
Antworten
  • The user is attempting to login with the wrong password
  • The user is attempting to login outside of the profile IP login range
  • The user is attempting to login outside of the profile login hours
  • The user is attempting to login with the wrong username

Frage 56

Frage
What does the controlling field determine when field dependencies are being created?
Antworten
  • The values that appear in the dependent field
  • The field-level-security for the dependent field
  • The default value populated in the dependent field
  • The dependent fields that appear on a layout

Frage 57

Frage
Which feature license can be assigned to a user record in salesforce? Choose 2 answers
Antworten
  • Opportunity user
  • Console user
  • Service cloud user
  • Knowledge user

Frage 58

Frage
What is the capability of service cloud (Customer) portal? Choose 2 answers
Antworten
  • Customers can log, view, edit and close their own cases.
  • Customers can view and edit contacts related to their own accounts
  • The portal and its users can be created without additional licensing
  • The portal can be customized with corporate branding

Frage 59

Frage
How can a sales user relate an opportunity to a campaign? Choose 2 answers
Antworten
  • Select the campaign record type when creating the opportunity
  • Select the primary campaign source for the opportunity
  • Use the campaign hierarchy related list on the opportunity
  • Use the campaign influence related list on the opportunity

Frage 60

Frage
The administrator at universal containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?
Antworten
  • Lookup filter
  • Formula
  • Hierarchical relationship
  • Lookup relationship
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