Zusammenfassung der Ressource
Frage 1
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All Medicaid States are eligible for LHO.
Frage 2
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You must check the PST and/or the HRS alert envelope to confirm eligibility prior to referring a member to LHO or Teladoc.
Frage 3
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Please choose the Medicaid states that are eligible for Teladoc referrals.
Antworten
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Arizona
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Florida
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Kentucky
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California
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Maryland
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Kansas
Frage 4
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Commercial members [blank_start]are not[blank_end] eligible for Teladoc.
Frage 5
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What types of specialty services does Teladoc provide for it's member's?
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STD Testing
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Mental Health Therapists
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Eye Exams
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Dermatology
Frage 6
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What is the best way to find out how much Teladoc Services will cost the member?
Frage 7
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When calling Teladoc, they do not have a Spanish Interpreter option.
Frage 8
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Texas Star Kids Members are eligible for both LHO and Teladoc Services.
Frage 9
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Which Medicaid states are eligible for LHO medical?
Antworten
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New York
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Michigan
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Nevada
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Wyoming
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Washington State
Frage 10
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Medicare Advantage members [blank_start]are[blank_end] eligible for LHO services.
Frage 11
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What is the contact number for Teladoc?
Antworten
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1-800-217-9815
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1-888-589-0119
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1-800-835-2362
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1-888-867-5309
Frage 12
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Which of the below pertains to LHO and their services?
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They are open Monday thru Friday 8a-5p, closed weekends and holidays
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They can help infants and toddles who are having symptoms
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They are able to help someone who wants to quit smoking
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They have lactation consultants available for eligible members
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They are able to prescribe muscle relaxants if someone is having back pain
Frage 13
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Which of the following actions are CCR's allowed to perform when dealing with LHO?
Antworten
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CCR's are allowed to refer members to LHO as long as they are eligible.
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CCR's are allowed to give the member the toll free customer service number if a member requests information about LHO.
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If the call becomes clinical or transitions to questions about LHO, then the CCR must warm transfer the call to a RN.