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Supervisor are typically required to have a boarder understanding of Administration and operation then guards.
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When Writing a report always remember to include 5H & 1 W ?
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Report has 3 parts ?
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Narrative reports have a 3 parts ?
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A Supervisor act on observation of the guards that affect the Client?
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What is the Morale ? —— Morale is the Mendel condition of an individual or Group with Regard to the tusk at hand
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Security Supervisor mostly communicate with...?
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Guard
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Client
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Manager
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Public
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Al of the above
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Leadership is the ability to inflows and motivate people do to something ?
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When dealing with the police Private Security should know ....?
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Enforcing the Security law with fine and prosecution through a process of daily monitoring and review ?
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How many types of interviews ?
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Client
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Witnesses
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Guards
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None of the above
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All of the above
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A supervisor is a key link in the chain between guard and management and client ?
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It’s better to use black ink for Print documents ?
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You must one paid your salary through the wages production system ?
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A procedure is a written set off instruction that described how to perform a particular act or sequence of act ?
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What is the Mental condition ? It’s a feeling rather than something tangible ?
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The Note book is only for supervisor protection ?
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Security guard report can be a weapon ?
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One of the fundamental roles of the security is to assist in an emergency ?
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As a supervisor one of your primary roles is client’s satisfaction ?
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Morale can be good or bad ?
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Managers are implementers and supervisor are planners ?
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Motivation + satisfaction = Hard working Employee ?
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How many types of Risk ?
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Personal
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Property
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Liability
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All of the above
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A security supervisor is typically tasked with the responsibilities for security staff at a work site or group sites ?
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Being a supervisor is not the same as line of employee
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Leadership is not a job , it’s an activity ?
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Both management and leadership are skilled task in an organization, but while Manager providing direction leader carry an organization forward ?
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To be accountable mean to be responsible Or answerable for something ?
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Supervisor has specific accountabilities of three groups - Employee, Company and client ?
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Accountabilities - Being accountable means that you have ownership of your responsibilities ?
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Security supervisor can’t solve the all problem?
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Good team work means working in co-operation towards a common goal ?
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Security work is team work, there is always a team either right there or in the background ?
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Effective communication is skill of being able to give someone the right message in the right way to ensure that it is understood as intended ?
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How to deal with prejudice personally; ignore it , address it, and tell to someone, change your own behavior ?
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Morale; mental condition- it is a feeling rather than something tangible ?
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Motivation, scarification hard working employees ?
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Motivation - to motivate is to create a situation that causes someone to act in certain way ?
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Satisfaction - to satisfy is to do something that create a sense of qualification ?
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Couching can include ?
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Sharing expertise
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Advice how to deal with the situation
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Advising on correct behavior
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Supporting individual skills development and growth
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Defining work goal
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Providing employees development through coaching has a number of benefits
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All of the above
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Guards are often called to deal with the fire both, large or small ?
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A supervisor ensures that guards are properly prepare for and can carry out and assignment ?
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Orientation : is the term typically used for training delivered at work site, usually in relation to that work site ?
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Continual improvement is a strategy for service success, it means always looking for a way to improve your service process ?
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Emergency situation could be Manmade or natural ?
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Complain can be made ; verbally , in writing , anonymously ?
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Being a good coach require that you are practice five specific behavior in your...
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Work place
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Respect and co operation
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Trust
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Learning
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Support
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Empathy
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All of the above
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Continual improvement is a strategy for service success it means always looking for a way to improve your service process ?
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Risk management is the common term for the management risk to an organization assists from potential threats ?