141962
Beschreibung
Quiz von Kissandra C, aktualisiert more than 1 year ago
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Erstellt von Kissandra C
vor mehr als 11 Jahre
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Frage 1
Frage
Managers are:
Antworten
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Held responsible for handling the organization's resources
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Required to perform every job in the organization
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Always effective leaders
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Not allowed to make mistakes
Frage 2
Frage
The pracitice of management is:
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Not afected be new technologies
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The same all over the world
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The same as it was 50 years ago
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Influenced by the context of the organization
Frage 3
Frage
System thinking:
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Is an objective way of looking at ideas and processes
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Is outdated and no longer applied in management
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Involves planning for computers and technology
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Can only be effectively applied to the budget process
Frage 4
Frage
A graphic representation of the organization's formal structure is called:
Antworten
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The budget
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The mission statement
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An organization chart
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Organizational values
Frage 5
Frage
The mission statement
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Is updated regularly as part of the strategic planning process
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Never changes as it describes what the organization does
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Is the same for every healthcare facility
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Does not contain information about the organixation's customers
Frage 6
Frage
Supervisory managers are primarily responsible for:
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Developing the organization's policies and procedures
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Setting the organization's future direction
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Establishing the strategic plan
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Monitoring everyday performance
Frage 7
Frage
Developing, implementing, and revising the organization's policies is the role of:
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Senior managers
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The board of directors
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Supervisory managers
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Middle managers
Frage 8
Frage
Ulitimate reponsibility for the operation of healthcare organizations lies with:
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Senior management
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The board of directors
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All employees
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Supervisory managers
Frage 9
Frage
Planning, organizing, controlling, decision making and leadership are the functions of:
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The board of directors
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Human resources
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Management
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Supervision
Frage 10
Frage
Strategic planning is primarily concerned with:
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How the organization will respond to changes in the environment
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The budget
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Setting organizational polices
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Making sure the organization complies with laws and regulations
Frage 11
Frage
____ is not a step in strategic planning.
Antworten
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Analyzing budget variance reports
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Developing or revising the values statement
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Developing specific action steps for the upcoming year
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Officially documenting the board's approval
Frage 12
Frage
Within an organization it is the supervisor's role to determine:
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How staff will be organized
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Strategic priorites
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The overall budget assumptions
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How the work will be accomplished by the team
Frage 13
Frage
In modern management theory, control is most important when applied to:
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Developing the organizational chart
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Getting staff to do their work
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Processes and other resources
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Developing an initial budget
Frage 14
Frage
The director of the department is Bob. Sally, the coding supervisor and five other supervisors, report to Bob. Tim and 10 other coders report to Sally. This describes what management concept?
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Chain of command
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Systems thinking
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Organization
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Job design
Frage 15
Frage
Strengthening others by sharing information and power is a characteristic of:
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Supervision
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Management
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The organizational chart
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Leadership
Frage 16
Frage
A summary of the position, a list of duties, and the qualifications required to perform the jobs are all elements of a(n):
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Orientation plan
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Performance review
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Position description
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Schedule
Frage 17
Frage
Performance standards are used to:
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Communicate performance expectations
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Assign daily work
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Describe the elements of a job
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Prepare a job advertisement
Frage 18
Frage
Position descriptions, policies and procedures, training checklists, and performance standards are all example of:
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Human resource tools
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Organizational policies
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Strategic plans
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Items on a training checklist
Frage 19
Frage
Procedures should be complete enough so that:
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There is no need for policies
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There is never any need to improve the process
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There is no need to train a new employee
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Anyone generally competent for that position can perform the task
Frage 20
Frage
The department's orientation checklist would not include a:
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Review of communication policies
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Discussion of problem employees
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Description of how to request time off
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Review of department goals
Frage 21
Frage
During training, the employee should be:
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Allowed to work without supervision
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Expected to make no mistakes
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Encouraged to ask questions
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Evaluated for productivity
Frage 22
Frage
Teams often fail to succeed when:
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The leader dominates the team
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The team has chosen an effective leader
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The team members care about the outcomes
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Differences of opinions exist within the group
Frage 23
Frage
Setting a clear deadline is an important step in:
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Budgeting
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Delegation
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Strategic planning
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Schedule development
Frage 24
Frage
Discovering each individual's talent and maximizing them in the role of the:
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Team members
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Senior manager
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Board of directors
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Coach
Frage 25
Frage
Periodic performance reviews:
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Encourage good performance
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Take the place of annual reviews
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Are the only opportunity to discuss performance
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Are only important when there are problems
Frage 26
Frage
Disciplinary action:
Antworten
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Should vary based on whom the employee reports to
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Cannot be taken when employees are unionized
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Should be taken whenever there is a performance problem
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Should be documented at each step
Frage 27
Frage
Constructive confrontation is one form of:
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Budgeting
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Planning
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Performance evaluation
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Conflict management
Frage 28
Frage
Grievance procedures
Antworten
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Do not concern the supervisor
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Vary with each individual
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Are defined in the union contract
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Are the same in every work setting
Frage 29
Frage
On-the-job training:
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Is one option for staff development
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Is only used for new employees
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Involves formal classroom lectures
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Uses stimulations as a learning tool
Frage 30
Frage
During times of change, it is important for the supervisor to:
Antworten
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Be less availiable
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Hold on to the vision
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Avoid discussing the change with staff
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Stop delegating decision making to others
Frage 31
Frage
During times of change, it is important for the supervisor to:
Antworten
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Be less availiable
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Hold on to the vision
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Avoid discussing the change with staff
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Stop delegating decision making to others
Frage 32
Frage
During times of change, it is important for the supervisor to:
Antworten
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Be less availiable
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Hold on to the vision
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Avoid discussing the change with staff
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Stop delegating decision making to others
Frage 33
Frage
The buget:
Antworten
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Is the financial plan for the coming time period
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Always beings January first
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Is done once a year and then forgotten
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Usually is completetd by the finance department
Frage 34
Frage
Zero-based budgeting is not:
Antworten
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Done by projecting a percentage increase from historical results
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Based on work volume and unit costs
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An option for budget preparation
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Useful in budgeting some supply costs
Frage 35
Frage
Before beginning to budget at the department level, it is important to understand:
Antworten
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When monthly reports will become available
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Who will give the budget presentation
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How much each supply will cost during the upcoming year
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What the organization's budget assumptions are
Frage 36
Frage
Monitoring ongoing revenues and expenses and verifying actual expenses are important steps in:
Antworten
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The hiring process
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Personnel management
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Financial control
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Leadership
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