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DISCOVERY HOUR - PULSE

Beschreibung

Now that you've completed the Pulse discovery session, how much can you remember? Take our quick quiz to find out! Good luck and don't forget to share your results!
discovery
Quiz von discovery, aktualisiert more than 1 year ago
discovery
Erstellt von discovery vor etwa 10 Jahre
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Zusammenfassung der Ressource

Frage 1

Frage
What is the name of the company responsible for Pulse feedback?
Image:
Pulse_logo (image/png)
Antworten
  • Pulse Tek
  • Response Tech
  • Response Tek

Frage 2

Frage
Why is Pulse important to Three?
Image:
Pulse_logo (image/png)
Antworten
  • It helps measure your heart rate
  • Helps inform how Three can improve the overall customer experience
  • We just love reporting

Frage 3

Frage
How should you explain Pulse to your customer?
Image:
Pulse_logo (image/png)
Antworten
  • Ask for a '9'
  • Let them know all feedback is valued
  • Don't bother

Frage 4

Frage
What can Pulse feedback on?
Image:
Pulse_logo (image/png)
Antworten
  • The in-store experience of your customer
  • How your customers perceives Three as a brand
  • Both

Frage 5

Frage
Which Pulse measure is linked to the 2015 reward proposals?
Image:
Pulse_logo (image/png)
Antworten
  • NPS
  • OSAT
  • Experience

Frage 6

Frage
Which question in Pulse relates directly to your OSAT result?
Image:
Pulse_logo (image/png)
Antworten
  • Your ability to understand your customer's needs?
  • Did you give a demo?
  • Would your customer recommend Three?

Frage 7

Frage
How can you use Pulse to improve the experiences you give?
Image:
Pulse_logo (image/png)
Antworten
  • By reviewing my weekly comments and discussing with my manager.
  • Identify any development opportunities.
  • Both

Frage 8

Frage
What are you responsible for?
Image:
Pulse_logo (image/png)
Antworten
  • Giving consistently great customer experiences.
  • Customer's perception of Three's network
  • Both

Frage 9

Frage
On NPS, how can a response be rated?
Image:
Pulse_logo (image/png)
Antworten
  • Dectracter, Passive or Promoter
  • Good, Bad or undecided
  • Hot, cold or just right

Frage 10

Frage
How many Sales Associates won a place on this years peak incentive at the annual sales conference?
Image:
Pulse_logo (image/png)
Antworten
  • 5
  • 2
  • 0
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