Conflict in The Workplace Test Review

Beschreibung

Test Review for MEDB
Jessica Boyd
Quiz von Jessica Boyd, aktualisiert more than 1 year ago
Jessica Boyd
Erstellt von Jessica Boyd vor mehr als 9 Jahre
37
0

Zusammenfassung der Ressource

Frage 1

Frage
There are four levels of communication. Which level are we practicing if we help others gain insight into their patterns of thought and behaviour?
Antworten
  • Not Hearing
  • Hearing Feelings
  • Therapeutic Listening
  • Hearing Content

Frage 2

Frage
Environmental noise and internal noise can effect which level of communication?
Antworten
  • Level 2 - Hearing Content
  • Level 1 - Not Hearing
  • Level 4 - Therapeutic Listening
  • Level 3 - Hearing Feelings

Frage 3

Frage
Paraphrasing happens in Level 2 of communication: Hearing Content.
Antworten
  • True
  • False

Frage 4

Frage
An empathic response is the most powerful communication tool available.
Antworten
  • True
  • False

Frage 5

Frage
Knowing the right time to give an empathic response is important. It is NOT appropriate to give one when..
Antworten
  • You have the time to listen to a length conversation
  • You are negotiating or mediating a conflict
  • You truly value your relationship with the other person
  • You feel sorry for the person

Frage 6

Frage
In Level 4 - Therapeutic Listening we use what percentage of paraphrasing and empathic responses?
Antworten
  • 20 %
  • 75 %
  • 80 %
  • 100 %

Frage 7

Frage
All messages are composed of three parts: content, feelings and a statement about the value of the relationship.
Antworten
  • True
  • False

Frage 8

Frage
Mediators often practice Level 4 of communication: Therapeutic listening
Antworten
  • True
  • False

Frage 9

Frage
Having no interest in the subject another person is talking about is an example of what type of internal noise?
Antworten
  • Indifference
  • Differing Beliefs
  • Reaction to a threat
  • Special Circumstance

Frage 10

Frage
"Please." Is an example of what part of a message?
Antworten
  • Content
  • Relationship
  • Feeling

Frage 11

Frage
The quality of our interpersonal relationships are shaped and influenced by the level of communication at which we operate.
Antworten
  • True
  • False
Zusammenfassung anzeigen Zusammenfassung ausblenden

ähnlicher Inhalt

How well do you know GoConqr?
Sarah Egan
Translations and transformations of functions
Christine Laurich
General Knowledge Quiz
Andrea Leyden
The Engineered World - Unit 1
Yachtmasterhammond
Html test
Samuel Melendez
C3: Chemicals in Our Lives - Risks & Benefits Test
James McConnell
Spelling Quiz
Janna Tiearney
Grade 10 Civics Test
Victoria Kaz
Library Quiz
Charlotte Greene
Fun Questions About Metaphysics #1
Patsy Lundgren
EVM Quiz
venkatram_vasi