Zusammenfassung der Ressource
Frage 1
Frage
There are four levels of communication. Which level are we practicing if we help others gain insight into their patterns of thought and behaviour?
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Not Hearing
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Hearing Feelings
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Therapeutic Listening
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Hearing Content
Frage 2
Frage
Environmental noise and internal noise can effect which level of communication?
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Level 2 - Hearing Content
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Level 1 - Not Hearing
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Level 4 - Therapeutic Listening
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Level 3 - Hearing Feelings
Frage 3
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Paraphrasing happens in Level 2 of communication: Hearing Content.
Frage 4
Frage
An empathic response is the most powerful communication tool available.
Frage 5
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Knowing the right time to give an empathic response is important. It is NOT appropriate to give one when..
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You have the time to listen to a length conversation
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You are negotiating or mediating a conflict
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You truly value your relationship with the other person
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You feel sorry for the person
Frage 6
Frage
In Level 4 - Therapeutic Listening we use what percentage of paraphrasing and empathic responses?
Frage 7
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All messages are composed of three parts: content, feelings and a statement about the value of the relationship.
Frage 8
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Mediators often practice Level 4 of communication: Therapeutic listening
Frage 9
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Having no interest in the subject another person is talking about is an example of what type of internal noise?
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Indifference
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Differing Beliefs
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Reaction to a threat
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Special Circumstance
Frage 10
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"Please." Is an example of what part of a message?
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Content
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Relationship
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Feeling
Frage 11
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The quality of our interpersonal relationships are shaped and influenced by the level of communication at which we operate.