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The most important category of customer requirement is
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constraints
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functional performance
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appearance
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reliability
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All of the following are types of customer requirements except
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robustness
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strategy
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ease of use
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geometry
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The performance of a product in spite of variations in its material properties, how it is manufactured, or how it is used is called
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reliability
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maintenance
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robustness
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human factors
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The secret to the successful solution of a design problem is a sound...
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project plan
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concept design
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design variable
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formulation
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Assesment of competitive products are called...
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focus groups
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observation studies
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market studies
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benchmark studies
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Measures that help us quantify how well a product performs, customer and company requirements are called
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importance weights
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constraints
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engineering characteristics
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variables
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Restrictions on the function or form of a design candidate are called...
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importance weights
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variables
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engineering characteristics
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constraints
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Customer satisfaction curves tend to fall into the following types except...
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more is better
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target is better
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benchmark is best
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less is better
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An estimate of how well an engineering characteristic fullfills a customer expectation is called...
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goodness unit
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constraint
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customer satisfaction
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parameter
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According to the Time magazine survey, a quality product is one that works as it should, lasts a long time, and is...
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reliable
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easy to maintain
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durable
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low cost
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An engineering design specification includes the following except...
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constraints
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engineering characteristics
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demographics
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importance weights
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The House of Quality (HoQ) for product planning includes all of the following except...
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sales volume
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customer requirements
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importance weights
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benchmark performance
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Information sources include
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surveys
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literature
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observation studies
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Customer satisfaction curves illistrate the relationship between the customer satisfaction and the ...
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profit
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engineering characteristics
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function
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Constraints can be all the following except...
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explicit
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illicit
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restrictions on form and function
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implicit
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