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802 Practice E

Beschreibung

802 Comp E
CompTaker
Quiz von CompTaker, aktualisiert more than 1 year ago
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Zusammenfassung der Ressource

Frage 1

Frage
You are helping a customer with an Internet connectivity problem. The customer tell you that the computer cannot connect to a favorite website. After quickly analyzing the computer, you note that it cannot connect to ANY websites. What should you do next?
Antworten
  • Identify the problem
  • Establish a theory of probably cause
  • Test your theory to determine cause.
  • Establish a plan of action

Frage 2

Frage
You need to automatically check for performance issues in Window 7. Which tool is the best option?
Antworten
  • Device Manager in the Control Panel
  • Trouble shooting item in the Control Panel
  • Task Manager
  • Upgrade Adviser

Frage 3

Frage
Which of the following is used by BitLocker to provide an encryption key and to protect data? (Select the best answer)
Antworten
  • TPM
  • CMOS
  • IRQ
  • AGP

Frage 4

Frage
You want to verify that the local computer's network card is functioning properly. Which IP address should you use?
Antworten
  • 10. 0. 0.1
  • 255.255.255.0
  • 127.0.0.1
  • 192.168.0.1

Frage 5

Frage
How would you secure a smartphone and its data? (Select the TWO best answers)?
Antworten
  • Passcode lock
  • Bluetooth
  • SSID
  • GPS tracking
  • Remote Wipe

Frage 6

Frage
Your customer has a computer (called comp112) that has been infected by a worm. The worm has propagated at least 30 other computers on the network. What should you do first before attempting to remove the worm from the computer named comp112?
Antworten
  • Log the user off the system
  • Boot the system in Safe Mode
  • Run a full virus scan
  • Disconnect the network cable from the computer

Frage 7

Frage
Which command should use to find out the integrity of a hard drive?
Antworten
  • CHKDSK
  • FDISK
  • FORMAT
  • IPCONFIG

Frage 8

Frage
Your boss asks you to find a list of routers along a given path through multiple networks.
Antworten
  • PING
  • IPCONFIG
  • TRACERT
  • NSLOOKUP

Frage 9

Frage
Your customer's laptop's LCD is being scratched by the keyboard when the lid is closed. What would prevent this from happening?
Antworten
  • Replace the rubber bumpers
  • Replace the LCD hinges
  • Replace the LCD panel
  • Replace the keyboard

Frage 10

Frage
You have determined that USB controller is malfunctioning. What should you do first to troubleshoot this problem?
Antworten
  • Replace the USB controller
  • Test the voltage of the USB controller using a multimeter
  • Use the System Information utility
  • Use Windows Device Manager

Frage 11

Frage
You have been asked by a customer to add a second optical drive, to be referenced as M: on a computer running Windows 7. What is the best place to accomplish this?
Antworten
  • Disk Management
  • Administrative Tools
  • Device Manager
  • Event Viewer

Frage 12

Frage
A user attempts to print a large image but only half the graphic prints out. What is the most likely reason for this?
Antworten
  • The printer does not support the job's language
  • The printer needs more memory
  • The printer driver needs to be updated
  • The network connection is faulty

Frage 13

Frage
Which of the following printer failures is described a condition in which the internal feed mechanism stopped working temporarily?
Antworten
  • No connectivity
  • Corrupt driver
  • Paper jam
  • Power cycle

Frage 14

Frage
Which command would use to delete empty directory?
Antworten
  • EDIT
  • RD
  • FORMAT
  • DIR

Frage 15

Frage
One of your co-workers is attempting to access a file on a share located on a remote computer. The file's share permissions are set to allow the user full control; however, the NTFS permissions allow the user to have read access. What will be the user's resulting access level for the file?
Antworten
  • Read
  • Write
  • Modify
  • Full Control

Frage 16

Frage
You are upgrading a computer from Windows Vista to Windows 7. What is the best tool to use to move a user's documents and file settings?
Antworten
  • System Restore
  • Easy Transfer
  • XCOPY
  • Backup and Restore

Frage 17

Frage
You work at a PC bench and receive a laptop that has a dim display. You confirm that is a hardware issue. Which part should be replaced first?
Antworten
  • LCD panel
  • Video adapter
  • Display harness
  • LCD Inverter

Frage 18

Frage
A customer reports to you that he can no longer open any. tiff what is the mostly likely cause?
Antworten
  • The .tiff files are corrupted.
  • File associations have been removed
  • There is not photo-editing program available
  • File extension is not commonly used type

Frage 19

Frage
Which of the following answers can be the cause of blue screen error?
Antworten
  • Rogue DHCP server
  • Incorrect route configuration
  • Bad driver
  • Incompatible USB device

Frage 20

Frage
A customer cannot access some Internet websites but connect to resources inside the LAN. You can use the Ping command to test the user's connecitivity. What command should run next to troubleshoot this issue?
Antworten
  • NAT USE
  • NETSTAT -r
  • NETSTAT -R
  • IPCONFIG/FLUSHDNS

Frage 21

Frage
You just finished upgrading a video card in a PC. When you reboot the system, nothing displays on the screen. What is the most likely cause?
Antworten
  • The onboard video of the motherboard is still enabled in the BIOS
  • New video cards require more monitors because their resolutions do not match
  • The new video card must be enabled by a dipswitch on the motherboard.
  • The new video card must be installed within the OS first.

Frage 22

Frage
A program is no longer responding. Where would a technician go to end the program?
Antworten
  • Computer Management
  • Task Manager
  • Registry
  • Services console

Frage 23

Frage
You are setting up a SOHO wireless network. Which of the following provides the best security?
Antworten
  • Disable SSID broadcasting and configure WEP
  • MAC address filtering
  • IP address filtering
  • Enable SSID and configure WPA2

Frage 24

Frage
After replacing a motherboard in a PC, the system overheats and fails to boot. What is the most likely cause?
Antworten
  • The GPU compatible with the CPU
  • The new motherboard's firmware is out of date.
  • Thermal paste was not applied between the heatsink and the CPU
  • The case fan failed.

Frage 25

Frage
Which of the following is a common email service that people use on their smartphone?
Antworten
  • POP3
  • Outlook
  • HTTP
  • GMAIL

Frage 26

Frage
A technician is attempting to back 5 GB of data to an external hard drive that has been formatted as FAT32; however the backup keeps failing. Whiat is the best way to solve the problem?
Antworten
  • Reformat the drive as NTFS
  • Replace the drive
  • Back up the data to a USB drive
  • Back up to CD-ROM

Frage 27

Frage
A laptop you are troubleshooting will not display any video through the laptop's screen or through external monitors. What should you replace?
Antworten
  • Inverter
  • Video Card
  • LCD
  • Drivers

Frage 28

Frage
Which of the following utilities enables a Windows 7 user to edit a file offline, and then automatically update the changes when the users retursn back to the office?
Antworten
  • Sync Center
  • Windows Areo
  • Windows Defender
  • HomeGroup

Frage 29

Frage
A customer's laswer printer is printing a blank streak along one edge of each page, but is otherwise printing normally. What is the most likely reason?
Antworten
  • The paper is too thick
  • The toner cartridge is low
  • The fuser is damaged
  • The printer needs to be rebooted

Frage 30

Frage
Which of the following tools illuminate a network card's LED light when connected?
Antworten
  • POST card
  • Loopback plug
  • PSU tester
  • Multimeter

Frage 31

Frage
One of the your organization's technicians reconfigures the BIOS boot order on a PC and sees the system time is incorrect. The technician resets the clock to see the correct time but sees that a couple of days later, the system time is wrong again. What is the most likely cause?
Antworten
  • The motherboard is not seated properly
  • The time zone settings are incorrect in the OS
  • The CMOS battery has failed
  • The power supply is not providing the correct wattage

Frage 32

Frage
Which Windows 7/Vista files replaced NTDLR?
Antworten
  • bootmgr.exe, bootsect.dos, io.sys
  • io.sys, win.exe, bootmgr.exe
  • ntdetect.exe, ntoskrnl.exe, io.sys
  • bootmgr.exe, winload.exe, and winresume.exe

Frage 33

Frage
You reboot a customer's computer and see a pop-up message that says one or more services failed to start. Which of the following can give you more information?
Antworten
  • System event logs
  • Task manager
  • Application event logs
  • Security log

Frage 34

Frage
Which of following would extend the wireless network range and allow out-of-range users to share an Internet connection?
Antworten
  • Implement a wireless access point for the out of range users.
  • Enable network sharing on the users' computers that are within range
  • Upgrade the out-of-range users' SSID searching software
  • Create a new VLAN for the out of range users.

Frage 35

Frage
What can the command ping -t do?
Antworten
  • Continuous ping of an IP address until the target responds
  • Continuous ping of an IP address until it's canceled
  • Continuous ping of an IP address until it's count reaches 20
  • Continuous ping of an IP address where each packet is equal to 1000 bytes

Frage 36

Frage
You are installing a 32 bit program on a 64 bit version of Windows 7. Where does the program get installed to?
Antworten
  • C:\
  • C:\ Program Files
  • C:\ Windows
  • C:\Program Files (x86)

Frage 37

Frage
Which of the following paths is the default directory for user profiles in Windows7?
Antworten
  • C:\ Program Files
  • C:\Users
  • C:\Users and Settings\
  • C:\ Documents and Settings\

Frage 38

Frage
You are working on a computer that is giving a non-system disk error. Which of the following is most likely the cause?
Antworten
  • There is a disk in the floppy drive
  • The registry has become corrupted
  • The incorrect driver was loaded
  • The RAM is not seated properly

Frage 39

Frage
One of the tape drives in the server room is reporting errors. What should you do first to maintenance the tape drive?
Antworten
  • Use the included cleaning tape for the drive
  • Uninstall the backup software and reinstall it
  • Install a new IDE cable
  • Replace the tape with a new one

Frage 40

Frage
Your co-worker is having trouble tapping icons on his smartphone. What should you check first?
Antworten
  • Screen orientation
  • Geotracking
  • Global positioning
  • Screen caliabration

Frage 41

Frage
At one of your customer's locations. two users share the same Windows 7 computer. The first creates a document intended to be used by both users and then logs off the computer. The second user logs on and types the name of the document in the Smart menu but the document cannot be found. What is the problem?
Antworten
  • The document is is locked
  • the document is set to hidden
  • The document is owned by the first user
  • The document is encrypted.

Frage 42

Frage
You receive a message in Windows XP that warns you of a memory-read error. What should you do to fix this?
Antworten
  • Reseat or reformat RAM modules
  • Change the memory settings in the BIOS
  • Replace the hard drive
  • Remove any USB flash drives

Frage 43

Frage
Which is the component is usually removed to access a laptop's motherboard and other components.
Antworten
  • Display
  • Bezel
  • Keyboard
  • Battery

Frage 44

Frage
A user tells you that her Windows7 laptop does not display a picture when it is connected to a projector. However there is a picture on the laptop's screen. What is the most likely cause?
Antworten
  • Windows 7 does not support multiple displays on laptops
  • The Windows 7 video driver is missing
  • The presentation resolution is too big.
  • The laptop external display setting has been turned off.

Frage 45

Frage
A co-worker attempts to run an old program on his Windows 7 computer. The program briefly opens, but the it closes immediately. What can you do to enable the program to run correctly?
Antworten
  • Run the program in Windows Compatibility Mode
  • Run the program from the Command prompt
  • Run the program inside a virtual machine
  • Run the program from another computer.

Frage 46

Frage
What color do EFS files display by default?
Antworten
  • Blue
  • Black
  • Green
  • Red

Frage 47

Frage
You want to create a span volume over two hard drives are separate from the system volume of a Windows 7 workstation. What tool can you help you determine if the hard drives can support spanned volumes?
Antworten
  • Disk Management
  • Task Manager
  • Device Manager
  • System Information

Frage 48

Frage
What is another name for a mirrored set?
Antworten
  • RAID 0
  • RAID 1
  • RAID 5
  • RAID 6

Frage 49

Frage
What would you replace in a laser printer if you see ghosted images?
Antworten
  • Fuser
  • Cartridges
  • Drum
  • Printhead

Frage 50

Frage
Of the following ways to manipulate a file, which can retain the file's NTFS permissions?
Antworten
  • Moving the file to another NTFS volume
  • Copying the file another FAT32 volume
  • Moving the file to a new location on the same volume
  • Copying the file a new location on the same volume

Frage 51

Frage
A customer's computer states that USB 3.0 devices any running to a USB 2.0 speed. There is no kind of external USB hub. You test devices on the computer, and they run at a USB 3.0 speed. What should you do to proved USB 3.0 functionality for the computer.
Antworten
  • Replace USB 2.0 cable with USB 3.0 cable.
  • Install a USB 3.0 firmware update to the motherboard
  • Install an external USB 3.0 hub
  • Upgrade the customer to IEEE 1394a

Frage 52

Frage
A user can no longer print from their computer to the default printer. You can print a test page from the printer and the printer's queue shows that the job is ready to print. What should you do to resolve the situation?
Antworten
  • Delete the job and resume it
  • Reinstall the print drivers
  • Reset the printers
  • Restart the printer spooler service.

Frage 53

Frage
You just installed a new computer for a customer who complains that there is an odor near the power supply when it is turned on. What should you do?
Antworten
  • Replace the power supply
  • Unplug the computer and contact the manufacturer
  • Use compressed air to flush the odor from the power supply
  • Run the computer for 48 hours and disregard if the order goes away

Frage 54

Frage
You just installed front panel USB ports that are not functioning properly. However, the ports on the back of the computer work fine. What should you do first?
Antworten
  • Check the USB rear panel pinouts to verify that the ports are wired as per manufacturer instructions.
  • Check the Device Manager for any alerts or question marks over USB related devices
  • Test the voltage output of each USB port with a multimeter
  • Make sure that any USB devices are not drawing too much power from the ports.

Frage 55

Frage
Which of the following programs are commonly found on a smartphone? (Select the tree best answers.)
Antworten
  • E-mail programs
  • Microsoft Word
  • Visual Basic
  • Contacts programs
  • Texting Program

Frage 56

Frage
Which of the following could be defined as standing behind a person at a desk attempting to view confidential information?
Antworten
  • Root Kit
  • Phishing
  • Shoulder Surfing
  • Tailgating

Frage 57

Frage
A customer reports to you that the cannot accest the company FTP site. He says that he is using the iP address given to him: 86200.43.118. What is most likely the problem?
Antworten
  • Port 21 is blocked.
  • This is a invalid IP address
  • The FTP site is down
  • The FTP program is not working

Frage 58

Frage
You just installed a second Sata hard drive into a Windows 7 computer. The computer boots normally, but cannot locate the second drive in Windows Explorer. What is the problem? (Select the two answers.)
Antworten
  • The hard drive was formatted as FAT32
  • The hard drive must be partitioned
  • The hard drive must be formatted as NTFS
  • The hard drive must be assigned a drive letter
  • The hard drive is not compatible with Windows 7

Frage 59

Frage
You configured a customer's router to automatically assign only 5 IP addresses in an attempt to make the network more secure. Now you notice that the wireless printer is intermittently losing connections when there are multiple users on the wireless network. What is the best solution?
Antworten
  • Increase the wireless router IP lease times
  • Install another access point
  • Configure the printer to use a static IP address
  • Configure the printer for DHCP

Frage 60

Frage
What kinds of data would people synchronize from their mobile device to their PC? (Select the THREE best answers.)
Antworten
  • Call history
  • Contacts
  • Music
  • E-mail
  • GPS tracking

Frage 61

Frage
A co-worker suspects that the AC voltage supplied to a PC power supply is flawed. What tool should be used to confirm the suspicion?
Antworten
  • Oscilloscope
  • Cable tester
  • Multimeter
  • PSU tester

Frage 62

Frage
Your boss wants to transfer data to an external hard drive capacity of data transfer rates as high as 600 Mbps. Which of the following has the fastest transfer rate?
Antworten
  • USB 1.1
  • Cable Internet
  • USB 2.0
  • IEEE 1394b

Frage 63

Frage
Which versions of Windows offer offline flies and folders? (Select the TWO best options)
Antworten
  • Windows XP Home
  • Windows 7 Ultimate
  • Windows Vista Home Premium
  • Windows XP Professional
  • Windows 7 Home Premium

Frage 64

Frage
You want to utilize the NET command to tell you how many Server Message Blocks (SMB) were received by the workstation service. Which NET command should you use?
Antworten
  • View
  • Statistics
  • Stop
  • Use

Frage 65

Frage
You boot Windows 7 and see the error message One or More Services Failed to Start. What methods can you use to view the status of services on the computer? (Select the two best answers.)
Antworten
  • Right-click Computer, and select Manage from the menu.
  • Click Start > Control Panel > System.
  • Click Start > Control Panel > Administrative Tools.
  • Right-click the Desktop, and select Personalize from the menu.
  • Right-click Computer, and select Properties from the menu.

Frage 66

Frage
What is a difference between a domain and a workgroup?
Antworten
  • A workgroup has a domain controller
  • A domain is meant for 10 computers or less
  • A workgroup has 20 or more computers
  • A domain is controlled by a server

Frage 67

Frage
How can you ensure that all external traffic to your website is directed through a firewall to the right computer?
Antworten
  • Configure port forwarding
  • List in the exceptions the IP address of the local website
  • Configure NAT
  • Configure all interior traffic appropriately.

Frage 68

Frage
Which command is the best option for verifying that the protected system files in Windows 7 are correct?
Antworten
  • DISKPART
  • SFC
  • SCANDISK
  • FIXMBR

Frage 69

Frage
Which of the following is stored in the first sector of the hard drive?
Antworten
  • Boot sector
  • Operating system
  • Master boot record
  • Master file table

Frage 70

Frage
One of your customers tells you that her laptop LCD keeps getting darker the more she uses it even though she maximized the brightness using the function keys. What is the best solution?
Antworten
  • Check and replace the video memory
  • Check and replace the back light
  • Replace the LCD
  • Replace the Inverter

Frage 71

Frage
You turn on a computer, and a blue screen appears with an error code. Where should you go to find out what this error code means?
Antworten
  • Third party website
  • OS manufacture's website
  • Hardware manufacturer's website
  • Installation manual

Frage 72

Frage
What command repairs the bootmgr.exe file in Windows 7?
Antworten
  • bootrec/fixboot
  • bootrec /fixmbr
  • bootrec/rebuildbcd
  • boot/bcd

Frage 73

Frage
Which of the following allows you to make phone calls and transfer data from your smartphone without the need for additional programs?
Antworten
  • Wifi
  • Bluetooth
  • Cable Internet
  • GSM

Frage 74

Frage
A customer complains that they can only view their tablet vertically, and that it won’t display horizontally. What is the problem?
Antworten
  • Screen Calibration
  • Screen Orientation
  • Geotracking
  • The touchscreen needs to be replaced

Frage 75

Frage
A co-worker tells you that his Windows 7 computer is making noise constantly. You look at the computer and note that the hard drive activity light is frequently on. You also note that there is plenty of free space on the drive’s only partition. Of the following, which best explains why the drive light is continuously active?
Antworten
  • Page file issue
  • Too many documents on the partition
  • Drive needs a new SATA connector
  • Fragmented hard drive

Frage 76

Frage
All the printouts from a printer are displaying a random mix of letters, numbers, symbols and in general, gibberish. What is the most likely cause of this problem?
Antworten
  • There is an incorrect print driver
  • The toner cartridge needs to be replaced
  • The print spooler needs to be restarted
  • The print drum needs to be replaced

Frage 77

Frage
You are working on a PC that runs fine for close to an our but then shuts down automatically. Which should you check first?
Antworten
  • Hard disk drive
  • Power supply voltages
  • CPU fan
  • Optical drive

Frage 78

Frage
A user tells you that her computer worked fine until today when she heard a popping noise. Then, the computer shut down and couldn’t be restarted. What should you check first?
Antworten
  • Power supply
  • CPU
  • Hard disk drive
  • AC Outlet

Frage 79

Frage
Which tool would you use if you wanted to do a Startup Repair in Windows 7?
Antworten
  • Safe Mode
  • Recovery Console
  • WinRE
  • System Image Recovery

Frage 80

Frage
Which command would you use to display the contents of C:\Windows\System32\?
Antworten
  • NET
  • CD
  • System Information Tool
  • DIR

Frage 81

Frage
Instead of incurring the expense of new computers, a customer of yours is trying to keep its Windows XP systems. The customer asks you to install 250 GB drives to each system. You do so, but a few of the systems recognize only 137 GB during usage. What is the problem?
Antworten
  • Some of the hard drives are defective and need to be returned
  • Windows XP does not support hard drives larger than 137 GB
  • Service Pack 1 has not been installed
  • The hard drive jumpers are not set properly

Frage 82

Frage
A user tells you that his PC is making a strange noise. What is the most likely cause?
Antworten
  • The CPU needs to be reseated
  • A network is vibrating against the system case
  • The thermal grease dried out and needs to be re-applied
  • An internal wire is improperly routed and is hitting the CPU fan

Frage 83

Frage
You just finished removing malware from a customer’s computer located in a small office, but the Internet browser cannot access any websites. What should you do first?
Antworten
  • Reset the router
  • Remove the browser proxy settings
  • Reboot the computer
  • Install the latest service pack

Frage 84

Frage
Which type of malware self-replicates?
Antworten
  • Virus
  • Worm
  • Trojan
  • Spyware

Frage 85

Frage
You are installing a wireless access point. What should do first?
Antworten
  • Disable DHCP
  • Enable MAC filtering
  • Change the default password
  • Download and install the latest firmware

Frage 86

Frage
You need to find out which Windows OS is running on a computer which command should you use?
Antworten
  • SET
  • VER
  • Device Manager
  • CMD

Frage 87

Frage
Which version of Windows 7 includes Bitlocker encryption?
Antworten
  • Starter
  • Home Premium
  • Professional
  • Ultimate

Frage 88

Frage
One of your customers tries to log in to a bookmarked site but instead of seeing the website expected, the user is prompted for a Social Security number, mother’s maiden name, and date of birth. What most likely occurred?
Antworten
  • The browser was hijaked
  • The customer's identity was stolen
  • The website the user accessed has updated their security policies
  • The user typed the wrong URL

Frage 89

Frage
A two-year-old inkjet printer just started printing faded and smeared pages. What is the best solution for this?
Antworten
  • Reseat the print cartridges
  • Use a lint-free cloth to clean the print heads
  • Use compressed air on the print cartridges
  • Run the printer's cleaning routine.

Frage 90

Frage
A user tells you that the monitor resolution was changed and now the user does not see a display. What should you do first?
Antworten
  • Go into the Display Properties
  • Reseat the video card
  • Boot into Safe Mode
  • Reseat Monitor

Frage 91

Frage
You install a Windows 7 computer for a customer. They already have three Windows XP computers on a network. The new Windows 7 computer can ping the Windows XP computers, but the Windows XP computers cannot ping the Windows 7 computer. What is the reason for this?
Antworten
  • The firewall is on
  • The network cable is unplugged
  • The operating systems are not compatible
  • Windows updates need to be installed

Frage 92

Frage
You attempt to play audio from your Bluetooth-enabled smartphone to your Bluetooth-enabled Windows 7 computer, but you find that the phone cannot detect the computer. What will you do to solve this problem?
Antworten
  • Install mobile phone synchronization software on the computer
  • Place the phone in Bluetooth
  • Add the phone to a PAN
  • Place the computer in Bluetooth discovery mode

Frage 93

Frage
A user tells you that after he upgraded a computer from Windows XP to Windows Vista, the Run option is no longer in the Start menu. What is the most likely reason for this?
Antworten
  • Vista replaced the Run option with the PowerShell
  • The registry is corrupt
  • The user must be an administrator to see the Run option
  • The run command is not displayed by default on the Start menu

Frage 94

Frage
Which of the following utilities is the fastest way to view the network adapter statistics?
Antworten
  • Task Manger
  • System Information
  • Performance Monitor
  • Command Prompt

Frage 95

Frage
What is the best way to ensure that only certain computers can access your wireless network?
Antworten
  • Disable the SSID
  • Enable MAC filtering
  • Change the SSID
  • Change the default password

Frage 96

Frage
A customer wants to store their Windows 7 documents on a different drive than the default C drive location. How can this be accomplished?
Antworten
  • Add a documents folder location in the folder’s properties
  • Add a program files folder location in the folder’s properties
  • Add a Windows files folder location in the folder’s properties
  • Add a system files folder location in the folder’s properties

Frage 97

Frage
What state must a Windows 7 partition be in to allow the OS to boot?
Antworten
  • Primary
  • Healthy
  • Active
  • Logical

Frage 98

Frage
You are working as a technician for a data mining organization. You just moved files from one folder to another, but now you cannot open them. What should you do to regain access to the files?
Antworten
  • Perform the file transfer again
  • Take ownership of the files
  • In Folder Options, select Show hidden files and folders
  • Reboot the system, and the files will be accessible

Frage 99

Frage
You are troubleshooting a Windows 7 computer that has you perplexed. Apparently, the computer has been showing strange behavior since the user of the system was given administrative privileges a month ago. What is the easiest way for you to return the computer to its last known good state of functionality?
Antworten
  • When the system boots, press F8 and select Last Known Good Configuration
  • Boot into Safe Mode and revoke the administrative rights
  • Re-image the computer
  • Perform a System Restore to the day before the user was given administrative rights

Frage 100

Frage
Which of the following is part of the second step of the CompTIA A+ troubleshooting process: Establish a theory of probable cause?
Antworten
  • Question the user
  • Question the obvious
  • Test the theory determine cause
  • Establish a plan of action
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