Section 8

A PHV driver can get permission to not carry wheelchairs in the form of an exemption, which one of the following is a reason for issuing an exemption certificate?

Which one of the following is correct in regard to assistance dogs?

In regard to assistance dogs, which one of the following is correct?

If you are granted an exemption certificate by TfL not to carry out wheelchairs where should the certificate be displayed?

If you are granted an exemption certificate by TfL not to carry assistance dogs where should the certificate be displayed?

In regard to assistance dogs, which one of the following is correct?

A PHV driver can get an exemption from carrying assistance dogs for which one of the following reason?

If you are convicted of an offence under the Equality Act TfL will decide how suitable you are to be a licensed PHV driver and what else they may do?

Please read the statement below and answer the following question. TfL believes it is important to provide a public transport system which all people can use, so that older and disabled people have the same opportunities to travel as all other people. TfL expects PHV drivers to deliver a high standard of customer service to all passengers, whatever their needs. However, we know that some passengers may need more help. This section gives you information, advice and tips on what you can do to help disabled passengers and other passengers that require assistance. Which one of the following is correct?

Please read the statement below and answer the following question. TfL is committed to improving transport in London by making it more accessible, safer and reliable for all. Public transport plays an important role in opening up opportunities by providing access to education, employment and other essential services. It helps people stay in touch with family and friends and allows many people to live independently. Which one of the following is correct?

Please read the statement below and answer the following question. It is illegal to treat anyone unfairly based on any of the characteristics protected under the Equality Act 2010. It is unacceptable for you as a PHV driver, or for any of your customers, to use language or behave in a way that discriminates against any person. As a PHV driver you are expected to treat all passengers in a professional and respectful way without making a judgement about any person’s personal characteristics or assuming anything about them. Which one of the following is correct?

Please read the statement below and answer the following question. Section 170 of the Equality Act says that PHV drivers must accept passengers with assistance dogs and must allow the assistance dog to sit in the footwell, next to the passenger. PHV drivers and operators cannot refuse or charge a passenger extra because they have an assistance dog. Assistance dogs are highly-trained ‘working’ animals so should not be treated like pets. Do not stroke or feed assistance dogs or distract them in any way. Which one of the following is correct?

Please read the statement below and answer the following question. A PHV driver can only get an exemption from carrying assistance dogs for medical reasons. If a driver has a medical condition, such as asthma which gets worst when near dogs, or if the driver is allergic or has a fear of dogs (a phobia), it may be possible for them to get an exemption. You will need to contact TfL to apply for an exemption certificate and, if granted, you will need to display an Exemption Notice in the windscreen of your vehicle. Which one of the following is correct?

Please read the statement below and answer the following question. TfL will investigate any complaint we receive about a PHV driver breaking the Equality Act. If there is enough evidence of an offence being committed and it is in the public interest to do so, we will always prosecute the driver. If you are convicted of an offence under the Equality Act we will decide how suitable you are to be a licensed PHV driver and we may suspend or revoke your PHV driver’s licence. Which one of the following is correct?