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Beschreibung
Quiz von aailajamila.yuso, aktualisiert more than 1 year ago
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Erstellt von aailajamila.yuso
vor fast 9 Jahre
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Frage 1
Frage
FOUR (4) guest cycle stage INCLUDE:
Antworten
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Pre-arrival
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Departure
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In-house
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All of the above
Frage 2
Frage
Bell boy duties include handling guest luggage and receiving payment from guest.
Antworten
- True
- False
Frage 3
Frage
Front office department night shift will start on 9.00 p.m until 5.00 a.m.
Antworten
- True
- False
Frage 4
Frage
Pick from the following list the front office personnel team.
Antworten
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Door attendant
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Concierge
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Telephone operator
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Public area attendant
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F&B Service personnel
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Night Auditor
Frage 5
Frage
Being a front desk officer will never be easy! Below are some of the quality needed to be a good front desk officer. Tick the most accurate answer.
Antworten
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Calm
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Helpful
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Playful
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emphatetic
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Clumsy
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Tactful
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Understanding
Frage 6
Frage
__________________ while handling customer problem is not because you are wrong but because it means you accept responsibility.
Antworten
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Accepting and not blaming others
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Not giving excuses
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Apologize
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Summarizing guest problems
Frage 7
Frage
Arrange the following reservation activities accordingly.
1) Determine room and rate availability
2) Create reservation record
3) Produce reservation report
4) Maintain reservation records
5) Confirm reservation record
6) Research, plan and monitor reservation
Antworten
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1,2,3,4,5,6
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4,3,2,1,5,6
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6,4,5,3,2,1,
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1,2,5,4,3,6
Frage 8
Frage
Property direct reservation can only be made through fax, email and telephone call.
Antworten
- True
- False
Frage 9
Frage
People travel around the world because of several reasons. It INCLUDE:
Antworten
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Business
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Pleasure
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Education
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Family
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Religious
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Sports event
Frage 10
Frage
Rack rate are given to walk-in guests.
Antworten
- True
- False
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