Virtual Teacher Training Module 2 Lesson 1

Beschreibung

Odysseyware Virtual Teacher Training Module 2 Lesson 1
Jessica Powell
Quiz von Jessica Powell, aktualisiert more than 1 year ago
Jessica Powell
Erstellt von Jessica Powell vor mehr als 8 Jahre
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Zusammenfassung der Ressource

Frage 1

Frage
When should you submit a Samanage ticket?
Antworten
  • Whenever a student is having technical difficulties, submit a Samanage ticket.
  • Whenever you are personally having trouble with your equipment, submit a Samanage ticket.
  • Whenever a partner is having problems with their equipment, submit a Samanage ticket.
  • Whenever a parent is having technical difficulties, submit a Samanage ticket.

Frage 2

Frage
Who should be directed to the tech. support via phone when they are having technical difficulties?
Antworten
  • Parents
  • Partners
  • Students
  • Fellow Teachers

Frage 3

Frage
How do you request help for your technical/equipment difficulties?
Antworten
  • To request help, I will call tech. support directly.
  • To request help, I will email the Help Desk with details of my problems.
  • To request help, I will use the provided application/link to submit a ticket via Samanage.
  • To request help, I will email my lead teacher and have him/her contact tech. support.
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