quiz chapter 12

Which two operating systems can be upgraded to Windows XP Home (Choose two)

A customer using a Windows XP computer is complaining that a new card reader is not working. A technician tests the card reader on a Windows 7 computer and does not detect any problems. What are two possible solutions to the problem with the XP computer? (choose two)

A technician is replacing an internal hard drive used as a secondary drive on a PC. After connecting the new hardware and powering up the computer, an "OS not found" error message is displayed. What is the most probable cause for that error message?

A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays one CPU graph. What is the most probable solution to this problem?

A laptop that is running Windows XP diplays "Missing NTLDR" after the POST. What are the two most probable reasons for this problem? (Choose two)

Several times during the last few days, a user has experienced the Blue Screen of Death when plugging an external hard drive into a laptop via USB. What is a possible solution for this problem?

A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two)

What are two possible solutions to any Windows computer restarting continuously and never displaying the desktop? (Choose two)

A PC is not able to connect to a wired network. Pinging the loopback address is successful, but the gateway cannot be reached. On the network switch all the interface lights are on, except for the interface connected to the PC. The LED on the network card is off. What is the most likely cause of this problem?

Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the technician suspect?

A group of users is unable to connect to the network. When testing several of the PCs and issuing the command ipconfig, the technician notices that all of them have an IP address in the 169.254.x.x range. What is the most likely cause of this problem?

A technician is working on a laptop that has a dark display. After attaching an external display and verifying that it works, the technician now has a better idea as to the problem. What could be the problem?

A technician replaces a laptop keyboard that was no longer functioning, and has verified that the newly replaced keyboard functions properly. What is the final step the technician should take as part of the troubleshooting process?

. A user complains that when a page is printed on a laser printer, the page smears when touched. What is a possible cause of this issue?

A technician finds that occasionally when a network printer is restarted, clients are unable to print to it, receiving a “Document failed to print” message. What is a probable cause of this?

A user complains that a printer is outputting random characters instead of the desired document. What is a probable cause of this?

A freshly installed Windows 7 laptop is plugged into the network and configured with an IP address. The technician then attempts to ping the laptop from another computer. While the laptop is able to connect to other devices, the ping requests fail. What is the likely cause?

A computer displays this message when the computer boots: “MBR has been changed or modified.” What could cause this problem?

A computer displays this message when the computer boots: “MBR has been changed or modified.” What could cause this problem?

A technician is troubleshooting a laptop that has the power light on and the hard drive spinning. However, the laptop only displays vertical lines that change color. What is the problem?

A technician is troubleshooting a laser printer that outputs blank paper for all print jobs including printer test pages. What is a probable cause?

A technician arrives and asks a customer, “Can you describe the problem?” The customer replies, “All email messages that I send have the wrong date. I have restarted the computer several times, but this does not seem to help.” What could be the problem?

A technician is troubleshooting a Windows 7 laptop infected with a virus that has damaged the master boot record. The technician has booted the laptop using the installation media and is attempting to repair the laptop from the command line interface. Which two commands can the technician use to repair the corrupt master boot record? (Choose two)

A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?

A new graphics card is installed in a computer. When the computer is powered on, the default drivers are loaded but some of the applications do not work properly. What should the user do to improve the graphics card performance?

Which protocol automates assignment of IP addresses?

What is the purpose of the chkdsk /f command?

A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?

Which protocol is used to resolve URLs to IP addresses?

What is the issue if the status of a hard disk drive shows as "Not Initialized" in the Disk Management utility?

In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?

What is the default location for system files in all versions of 32-bit Windows Vista?

A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)

Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)

A technician notices that a PC that is running Windows XP locks up without any error messages. What is a probable cause of the problem?

A technician notices that a PC that is running Windows XP locks up without any error messages. What is a probable cause of the problem?

A technician notices that a program that is listed in the registry is not found on a PC that is running Windows XP. What is a possible solution to the problem?