COMPTI A+ 220-902

A technician is tasked with removing a virus file that created a custom service. The technician has located the file to be removed using an antivirus scanner, but the scanner did not sucessfully remove the file. When the technician attempts to manually remove the file, an error message appears that says "The file is in use by another program" Which of the following tools would be the BEST to use to correct the issue?

A computer is displaying a pop-up message demanding payment or the hard drive will be encrypted. Which of the following BEST describes this type of malware?

Several users of a shared computer report that Windows often indicates an improper shutdown was experienced upon power on. Which of the following would be the BEST course of action to determine which user is responsible for causing the issue?

After confirming BIOS support, technician has added a second video card and a new sound card to a computer’s motherboard. The computer continuously restarts. This is an indication of which of the following.

A computer on a Windows domain has been identified as not having the most current policy. Which of the following tools would a technician run on the local machine to rectify this?

A user running Windows 7 has reported that a computer has crashed and a BSOD displayed. The computer was restarted and now the user reports that it is running slower than usual, especially when multiple programs are open at the same time. The technician knows the system has 8GB of memory (2x 4G DIMMS), and suspects that the system has a faulty memory module and has disabled one of the DIMMs. Which of the following would a technician do to confirm that the OS is now only detecting 4GB of memory?

A technician needs to repurpose a hard drive that has confidential information on it. Which of the following methods is MOST appropriate?

A newly deployed Windows PC cannot connect to the antivirus server on te local network for updates, but it can connect to other file servers and printers without issue. Which of the following is the MOST likely cause of this issue?

Which of the following feautures of a mobile device operates the touch screen?

A user updates the video driver on the computer and it requests a restart after fists installation. The computer never gets past the loading windows page without rebooting. Which of the following should the technician use to resolve this issue without losing any vital files or programs?

Which of the following tasks is automatically added to the task scheduler in Windows to keep hard disk performance up?

When securing a mobile device, which of the following ypes of screen locks is the MOST secure?

A technician has just upgraded RAM on user's workstation from 4GB to 8GB. The technician now wants to adjust the page file size on the system to the recommended Microsoft settings. Which of the following should be entered for the "Min" portion of the page file setting if using the best practices?

A user advises that a computer is displaying pop-ups when connected to the internet. After updating and running anti-malware software, the problem persists and the technical problems cannot be killed. Which of the following should be done NEXT to continue troubleshooting the problem?

An IPS appliance is installed on the network. Which of the following is the purpose of the IPS?

An end user needs to completely re-install Windows 7 on a home computer but it did not come with any OS discs. How would a technician accomplish this?

A google account on an Android device by default will synchronize to which of the following locations?

A technician is tasked with analyzing computer settings managed by Microsoft Group Policy configuration. The technician wants to print a report to an HTML file for offline revision which Windows command line tool would allow the technician to accomplish this task?

A network administrator notices a new WiFi connection has appeared as a wireless network choice and is always at the top of the list. As a result, users are constantly trying to connect to the wrong network. Which of the following should the administrator do to correct this issue?

A technician has imported a .dll to fix a missing .dll issue on a PC. The application still does not run correctly and is reporting that the .dll is missing. Which of the following tools would the technician use to complete the import of the .dll?

A manager suspects a user has obtained movies protected by copyright using a torrent client. An incident response technician responds and verifies the user has indeed been violating company policy. Which of the following would be the next BEST step for this technician to perform?

An administrator has a virtual client running but cannot receive network connectivity. The host workstation is able to access the network. Which of the following would the administrator check on the host to repair the problem?

An IT manager need to reimage 30 computers in a lab. The image has already been created and is ready to be deployed via the network. Which of the following tasks should be completed FIRST?

A new user reports trying to login to a workstation but, when pressing CTRL+ALT+DEL, they are asked for a PIN. Which of the following should be done NEXT?

A technician is navigating through a Windows OS via command prompt. The technician needs to display the content of a folder. Which of the following is the BEST option for accomplishing this task?

A technician has been tasked with limiting the users who can connect to a network printer located centrally within an office environment. Which of the following tools would be the BEST to utilize to achieve this goal?

A company has subcribed to a cloud service, paying monthly for a block of services and being billed incementally when they exceed the monthly fee. Which of the following cloud concepts does this represent?

A user needs to connect securely to the company network while working from a hotel room. Which of the following would the user need available to accomplish this?

A technician is tasked to install a 4TB SATA hard disk. Which of the following partitioning technologies should the technician use to satisfy these requirements?

A technician would like to remove the dust inside of a desktop computer. Which of the following should the technician use to MINIMIZE exposure to the dust while protecting internal hardware components? (SELECT TWO)

A technician is troubleshooting a PC with multiple volumes. To verify which are active and assigned drive letters, th technician should use the LIST function of which of the following commands?

A company is concerned about users tailgating into restricted aresas, In order to prevent unauthorized users from following others, which of the following should be implemented?

A technician needs to quickly destroy data on several hard drives that are no longer wanted. Which of the following methods is MOST effective?

Ann, a user, states that after installing an update on her iPhone, the WiFi starts to malfunction. The WiFi icon is displaying that it has connectivity but she is still unable to browse. Which of the following could be the issue?

A technician has upgraded four computers and would like to securely repurpose the hard drives for later use. Which of the following should the technician do to the drives to prepare them for later use?

A user has been granted permission to access the corporate network from a personal smarthphone. Which of the following should a technician perform before configuring the phone for access?

How would a technician install Windows OS on a MAC OS computer without using third-party software?

Joe, a user, returned yesterday from a trip where he utilized the GPS function of his mobile device. He now notices the baterry is rapidly draining. Which of the following can Joe MOST likely do to resolve the issue without loss of data?

A user wants to be able to access email from all devices. Which of the following formats should be used to allow this synchronization?

A customer has recently installed several application on Windows 7 workstation and is now experiencing slow system performance and spontaneous restarts. After removing some of the recently installed applications, the issue persists. Which of the following tools could the technician use to troubleshoot the problem while preventing data loss?

An administrator is in a Remote Assistance session, sharing a user's desktop. While trying to map a shared network drive for the user, an "access denied" error is encountered while using the user's credentials. Which of the following should be the administrator's NEXT step?

A customer is experiencing issues with emil and calls the help desk. The technician determines it would help clarigy the issue if the cutomer agrees to share their desktop. Prior to establishing a Remote Desktop Assistance connection with a customer, a technician should ask the customer to:

A technician is tasked with installing Windows on numerous network PC's. Which of the following is the QUICKEST method for getting a standard configuration to the PCs?

A technician has decided to upgrade all user's iPhones to the latest model. Which of the following is the FIRST thing the technician should advise to do with the old phones before turning them in?

A technician needs to perform a backup while a system is runnig. Which of the following services allows this task to be accomplished?

A technician is working on a home theater PC in a location where the electrical system may not be properly grounded. As the technician is finishing the installation, which of the followig should the computer technician do before connecting a cable TV line to a TV tuner card?

While navigating a Windows machine through command prompt, which of the following commands will a technician use to display the contents of the current folder?

A user is having issues with a Windows computer. Upon loading the operating system, several messages appear referring to a DLL file that cannot be found. Which of the following would be the BEST course of action for the technician to perform NEXT?

Which of the following updates should be performed on a regular basis to ensure the OS has the latest security patches?

In preparation for an operating system upgrade, a technician is tasked with installing additional memory modules in a computer. Which of the following safety steps should be performed FIRST?

A network administrator needs to connect to resources from an offsite location while ensuring the traffic is protected. Which of the following should the administrator use to gain access to the secure network?

An end user receives an unsolicited and unencrypted email containing a co-workers birth date and social security number. The end user should inmediately contact the IT department and report a violation of which of the following policies?

Which of the following is a risk of implementing a BYOD policy?

A user calls the helpdesk reporting that when accessing the company portal, it redirects to an unfamiliar website. Which of the following steps would the technician take to resolve this issue using bet practices?

A technician has purchased a new surge protector to protect equipment in the production environment. The surge protector's features safeguard the connected equipment by directing surges to the: