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What are the opportunity defaults when converting a lead to an opportunity?
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Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank
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Stage defaults to first option in the picklist, close date defaults to 3 months from conversion date, and amount defaults to blank
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User defines amount, close date, and stage upon conversion
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None of the above
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An S-Control may be all of the following EXCEPT:
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Once a field is hidden from a Profile using 'Field Level Security', a User associated to that
Profile can still see the field using the following:
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It is possible for a User to own a record and not see it if they dont have the Read
Permission to the Object.
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Field Sets works on both Standard as well as Custom Objects.
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Custom Fiscal years are for companies that break down their fiscal years, quarters, and
weeks in to custom fiscal periods based on their financial planning requirements.
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Which action must be taken to view contacts associated with a case in the console?
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The related lists of the case page layout must be modified
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The custom links of the case page layout must be modified
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The related object of the case page layout must be modified
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The mini page layout of the case page layout must be modified
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In order to Enable Territory Management you should have:
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Standard Profile
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Customizable Forecasting
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Enable Forecasting
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All of the above
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The difference between an opportunity record type and a sales process is:
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The sales process controls the stage field, the record type controls all other picklist fields
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The record type controls the stage field, the sales process controls all other picklist fields
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The record type controls the picklist fields
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The sales process controls all picklist fields
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All of the following actions may take place on a Workflow Rule EXCEPT:
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Outbound API message
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Update Field
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Create a Task
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Create an Event
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Where are active currencies located?
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Inline Editing is available in visual force pages
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Which of the following settings directly affects Date fields to display as MM/DD/YYYY?
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Local
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Time Zone
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Language
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Default Currency
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Select the best component to use if you want to list the top five sales performers on a
dashboard.
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It is possible to share a custom object record manually
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The Campaign ROI Analysis Report uses which of the following calculations to determine
the ROI percentage for a campaign?
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Total Amount of Opportunities / Expected Revenue
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Amount of Won Opportunities / Budgeted Cost
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Expected Revenue / Budgeted Cost
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(Amount of Won Opportunities minus Actual Cost) / Actual Cost
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Which of the following are true about Master/Detail relationship in custom objects?
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Sharing is inherited from parent
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Child needs to be manually deleted when parent is deleted
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Only child fields are available for reporting
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Lookup field child is required
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A custom lookup field can be added to create a relationship between a standard object and
which of the following objects?
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Users and Custom Objects
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Leads, Accounts, Contacts and Custom Objects
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Users, Custom Objects and Campaigns
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Custom Objects, Contract and Campaigns
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All of the following are true about Default Sales Teams EXCEPT:
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Default Sales Teams are configured on a user record
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Default Sales Teams may be added manually to an opportunity record
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Default Sales Teams may be added automatically to an opportunity
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Default Sales Teams may be added manually to an account record
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What is a Managed Package?
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A managed package is a collection of application components that are posted as a unit on AppExchange
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They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later.
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Allows the system Administrator to modify the application
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Managed packages do not include locked components and cannot be upgraded
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With Spring’11 release now you can have Photos in Dashboard components?
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All fields on the Approval page layout are available to view on the Approval History related
list
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Custom formula fields are recalculated:
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Folders are used to manage:
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Either Reports, Price Books, Documents. or Email templates
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Either Reports, Dashboards, Documents, or Products
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Either Reports, Dashboards, Documents, or Email templates
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Either Reports, Dashboards, Documents, or Other Folders
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You can set the Tab as a Landing Tab while creating the Tab for the Object?
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Case Assignment Rules are based on elapsed time
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Based solely on the role hierarchy a manager can do all of the following EXCEPT:
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View, edit, delete, and transfer his/her and his/her subordinates records
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Extend sharing on both his/her and his/her subordinate's records
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View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates
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View records his subordinate does not own but can view
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Which of the following does Salesforce CRM provide for restricting login access to the
application? Choose 3 answers
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Profile-based IP restrictions
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Organization-wide IP restrictions
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Profile-based login hour restrictions
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Organization-wide login hour restrictions
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What happens when a user clicks on the Create New Apps option present in the List of
Apps section?
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User is taken to a Create new App Page in salesforce.com
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User is taken to App Exchange
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User is taken to developer.force.com page
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None of the above
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Record Type may determine the default value of a picklist field.
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All the following are Main Setup areas in Salesforce.com EXCEPT?
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Personal Setup
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App Setup
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Data Setup
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Administration Setup
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What information may be updated on the Company Profile?
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Language, Locale, and Time Zone
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Fiscal Year
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Primary Contact and Address Information
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Forecasting
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All of the above
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Workflow Rules Consist of the following components:
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Which of the following is the new workflow feature of Spring’11 Release?
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Workflow Rules
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Flows
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Field Update
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Outbound messages
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Is it possible for a Page layout to be associated with a Record Type.
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When configuring Customizable Forecasting, you can set which of the following Forecast
Dates for determining which opportunities contribute to the forecast?
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Opportunity Close Date Only
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Product Date Only
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Schedule Date Only
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Commit Date
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Opportunity Close Date, Product Date, Schedule Date
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If a lead, with a single marketing campaign is converted, the campaign information will map
to the newly created contact and opportunity record automatically
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A service portal user may close their cases using Suggested Solutions in the self service
portal.
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You can share the Dashboard components snapshot with everyone in the Company with
chatter?
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No, we cannot share with the company
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No, we cannot share with people who do not have access to the dashbaord
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Yes we can share, but only people having access to dashboard will be able to see the data
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Yes and everyone will be able to see it regardless of access to dashboard
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Custom Formula fields do Not support which of the following functional expression?
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Adding multiple records together
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If/then/else conditional statements
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Clickable image buttons
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Combine text strings together
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All of the following may be uploaded to the AppExchange Directory EXCEPT:
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__________ are a collection of Force.com components and applications that are made
available to other organizations through the AppExchange.
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Application
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Object
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Workflow Rules
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Packages
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Visual Force Page
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An S-Control may be used in all of the following ways EXCEPT:
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Dashboard Component
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Custom Button
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Custom Link
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Import Wizard
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If a profile does not have access to an application, that profile will also not have access to
the tabs and objects of that application
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Forecasting can be used with Custom Fiscal Years.
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Where will a Campaign associated with a Lead be visible? Choose 2 answers
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Campaign Related List
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Campaign History Report
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Lead History Report
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Opportunity Related List
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For which objects you have business processes?
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Lead
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Opportunity
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Case
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Account / Contact
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Solutions
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Recent Item and Look up Hover Views use the:
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Sidebar
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Edit Page
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List Views
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Related Lists
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Assume the Organization Wide default sharing is set to private for all objects and no
sharing rules have been created. You have two users in the Sales Rep Role, can they view
each other's data?
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Custom lead fields can be mapped to which sets of objects in salesforce.com?
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Account, Contact, Opportunity, or Campaigns
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Account, Contact, or Opportunity
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Account or Contact Only
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Contact or Opportunity Only
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What can a Task do that an Email Alert Cannot do? Choose 2 answers.
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Tasks allow you to track the specific actions you plan to perform or have performed
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Email Alerts cannot track specific actions.
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Email Alerts allow you to track the specific actions you plan to perform or have performed
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Tasks cannot track specific actions
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Searches and Filters that take a long time may be cancelled?
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Which of the following object relationships is NOT allowed?
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Standard object as the "master" and a custom object as the detail
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Custom object as the master" and a standard object as the detail
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Custom object as a lookup to a standard object
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Custom object as a lookup to a custom object
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With Client Management enabled, when a lead is converted without a value in the company
field, it becomes a person account.
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When you delete a parent record, you will also delete the child record if that child record
has a lookup relationship to the deleted record:
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Standard Fiscal Years are periods that follow Gregorian calendar, but can start on the first
day of any month of the year.
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What needs to be specified to schedule a Report?
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Objects
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Date Range
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Location
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Frequency
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When test driving an application on the AppExchange Directory, it is not possible to view
the S-Control configurations of that application
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All of the following may be used when updating a record using the AppExchange Data
Loader EXCEPT:
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External Id
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Parent External Id
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Record Id
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Record Number
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_________ are words or short phrases that users can associate with most Salesforce.com
records to describe and organize their data in a personalized way?
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Views
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Tags
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Dashboards
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Home Pagelayout
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Apps
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Which of the following are new features on Chatter tab?
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Like
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@Mention
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Live Updates
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All of the Above
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What do you need to specify when you schedule a report?
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You need user with Marketing Profile to “Schedule Reports”
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You need user permission to “Schedule Reports”
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You need user to have a Manager Role
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Click Run Report and choose Schedule Future Runs... from the drop-down button.
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You can use a Custom Lookup field to create a relationship between an opportunity and a
contact.
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How many fields (columns) can be displayed on a Customizable Related List?
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When are Formula Fields recalculated?
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Calculated automatically
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Every 15 Minutes
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Nightly
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After Edits / Save
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Custom Web Tab may consist of all the following EXCEPT:
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Customizable Forecasting must be enabled for use with Custom Fiscal years.
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Which of the following does a Profile control?
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Default values are available for standard text fields
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What information does the Company Profile Hold?
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Language, Locale, and Time Zone
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Licenses, Storage and Used Space
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Fiscal Year
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Forecasting
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None of the above
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Which type of field cannot have universal requiredness?
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A check box can be a controlling field in a field dependency:
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The formula editor may be used all of the following places EXCEPT:
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Are Tags searchable from standard Search component?
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Which combination of objects is available when creating a custom report type for Chatter
reports?
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Opportunities, Followers, User Feed
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Accounts, User Feed, Comments
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Users, User Feed, Comments
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Chatter Groups, Members
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How many other fields may a custom lead field be mapped to when converting a lead?
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You have Read Only access to an account, can you add a task or event to the account?
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Where do you go to create a List View so that you can see it on the Console, under the
Accounts object?
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Create a list view on the Console
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Create a list view on Accounts
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Create a list view on Contacts
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Create a field on the Console
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You can customize the Opportunity Stage History related list on an Opportunity Page
Layout.
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Related Lists display the many side of a one-to-many relationship
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What does a Profile Control?
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Access to Application
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Record Type Access
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Permissions
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Data Visibility
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Hours of IP Address
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All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:
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Pipeline reports may include omitted opportunities from the forecast
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Forecasts may be overridden
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Pipeline reports may be overridden
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Opportunity stages may be used to determine the forecast category of an opportunity
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Recent Items use the?
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Edit Pagelayout
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Detail Pagelayout
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Sidebar
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Related List
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Users can be deleted from salesforce.com
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Assets are related to which of the following sets of objects?
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Opportunities, Products, Cases, Accounts, and Contacts
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Products, Cases, Accounts, and Contacts
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Cases, Contracts, Accounts, and Contacts
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Opportunities, Cases, and Accounts
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Opportunity Line Items, Cases, Accounts, and Contacts
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Name one place where inline Editing is not currently possible. (Choose 2 answers)
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List Views
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Related Lists
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Edit Page
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All of the above
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Which one does NOT apply to Custom Formula Fields?
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Custom Formula Fields can reference other formula fields
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Custom Formula Fields can reference standard fields
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Custom Formula Fields can reference custom fields
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Custom Formula Fields can calculate across objects
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What determines a unique User Record?
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User Name
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Standard Profile
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Custom Profile
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User Role
Frage 89
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How is the expected revenue calculated in the opportunity?
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Amount multiplied by the total price of all opportunity line items
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The sales price on any line item times the probability of the opportunity
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Opportunity Amount multiplied by the probability
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Amount multiplied by the discount percent
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Is it possible to relate a person account to a contact on a business account.
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You can map a custom lead field to only one of the following objects at a single instance
(check all that apply)?
Antworten
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Account
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Contacts
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Cases
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Opportunities
Frage 92
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All of the following are types of AppExchange Applications EXCEPT:
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Composite
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Client
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Provisional
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Native
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Validation rules may evaluate an opportunity line item against the opportunity it's
associated with