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Which three actions must be performed in order to configure Cloud Monitor?

Your customer wants to implement a new business process. They have given you these requirements: - All contacts when created will have the contacts.c$free_trial custom field set to NO (default in no value). - All contacts will be added to organization = “Temp”. - All contacts with contacts.c$free_trial = “Yes” will have an opportunity created that is assigned to “agent 1”, with a status = “Lead” and territory = EMA – United Kingdom. Identify the three minimum rule types to be configured to meet the requirement.

Your customer is a printing company and every knowledgebase article contains the word "print." Which configuration will enable end customer searches to return a single knowledge article result when searching with “print”?

You customer has added a new interface and requests that you set up three navigation sets and associate them with three profiles. You log in with your original credentials and add the navigation sets. When you edit the profile and select the dropdown for the new navigation set you don't see the navigation sets you just added. Why can't you see the navigation set that should be displayed?

Which example requires the use of a one to many, parent child custom object application?

Your customer has asked you to enable their system and agents to capture an order number. The order number field is a nine-digit alphanumeric field. They would also like their end customers to enter their own order number when asking a question on the customer portal pages. Identify three steps to establish the field.

Your client has VIP customers (all of which have a custom contact field of VIP to ‘Yes’). They want to offer these customers a higher priority service on Chat. You intend to do this with a VIP queue. Which three steps do you also need to perform?

What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10.

Your customer has requested a workflow with the following requirements: - All workflows have a return event that allows users to exit the workflow - Every return event leads to a wrap up script that is positioned just before the incident workspace - Every exit takes the agent to the incident workspace - There is a "return to script" button on the workspace to take the agent to a workspace listing all available scripts. Identify the requirement that could not be met.

You have created variables for your customer address to be used throughout their system. What three pieces of functionality will allow the use of these variables?

Your customer has previously allowed their end customers to be able to submit incidents only via an email mailbox into Outlook. Now that they are developing Oracle RightNow CX Cloud Services and a Customer portal, they still need to allow emails to be submitted and have an incident created. What two items must be enabled to meet this requirement?

You are creating several new standard bead entries and want to use variables in your standard text. What is the difference between "Variable" and "$"?

How many levels can Products, Categories, and Dispositions have in each hierarchy?

Which are two true statements about chat surveys?

Your customer would like you to alter the create account page. They would like you to change the following Items: - Custom fields: (display only these two fields) - Contacts.free_trial (Not Required) - Contacts.contact_okay (Not required) - Standard fields: - Contact.email_alt1(Required) - Contacts.email_alt2(Not required) - Contacts.ph_mobile(Not required) - Contacts.ph_home(Required) - Name (Not required)

Your customer is editing a contact workspace that is the parent of a object customer. They do not see the child custom object information. Select the three areas to check to verify that the condition is correct.

Your customer would like a high, medium, or low severity level assigned to each incident. The agents will service the incidents using a queue representing each severity. Which option shows the minimum steps required to satisfy the requirements?

Your customer has asked you to create a report that shows all incidents opened within the past month. The report should show the following columns: - Number of incidents opened in the past month - Number of incidents opened in the past week - Number of incidents opened in the past day Which two functions are needed in the expressions to create the three columns?

A client would like to edit a contact record and in addition add warranty Information. Select the implementation steps required using the Custom object design below.

Your customer has team leads who are responsible for creating business rules and managing staff accounts. However, they should not be allowed to create or modify any profiles. Which two options should be used to configure the Navigation Set for these team leads?