Unit 4

Frage	Antworten
What is the hierarchy of needs	Pyramid of Maslow: self-actualization needs ego (self-esteem) needs social needs security needs physiological needs
what are hygiene or maintenance factors?	Job factors which do not motivate, but can cause dissatisfaction if they are missing; Theory by Herzberg
What's Theory X&Y	By McGregor; X: managers believe that people dislike work => must be controlled and directed Y: managers believe people like work and actively seek responsibility
Whats MBO	management by objectives by Drucker; recommends managers formulate clear, ambitious but achievable goals
What's PR	Public Relations: External communication
What does "picking up information on the grapevine" means?	Passed from one person to another in conversation, informal communication
active listening	listening with full attention, not interrupting, giving consideration to the other person's view
assertiveness	= Durchsetzungsvermögen / Bestimmheit stating your needs and opinions
What are the five stages of development	Bruce Tuckman: forming storming norming performing adjourning
What's skill variety	the extent to which a job demands different skills; part of job enrichment theory
task identity	the degree to which a job has a visible outcome; part of job enrichment theory
task significance	the degree to which a job has an impact on the work of others; part of job enrichment theory
What's job enlargement	combining a series of tasks into one challenging and interesting assignment
What's job rotation	moving employees form one job to another
fall short of	etwas nicht erreichen
to defer	verschieben, aufschieben
unanimous	einstimmig, einhellig
rigid	rigide, starr
sensible sensitive	vernünftig, bewusst sensibel, empfindlich

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