ITM CHAPTER 8

Frage	Antworten
Knowledge management (KM)	Capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions. (Performed through mentoring)
Knowledge management system (KMS)	Supports the capturing, organization, and dissemination of knowledge ("know-how") throughout an organization.
Knowledge-based assets (2 Categories)	1) Explicit knowledge 2) Tacit knowledge
Explicit knowledge	Anything that can be documented, achieved, and codified with the help of IT
Tacit knowledge	Knowledge contained in people's heads.
2 Best Practices for transferring/recreating tacit knowledge in an org..	> Shadowing >Joint Problem Solving
Shadowing	Less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work.
Joint Problem Solving	Novice & expert work together on a project
An effective KMS should help/do one or more of the following:	-Foster innovation -Improve customer service -Boost revenues -Enhance employee retention rates -Streamline operations & reduce costs by eliminating redundant/unnecessary processes
Examples of KMS	>Knowledge repositories (databases) >Expertise tools >E-learning apps >Discussion & chat technologies >Search & data-mining tools
Ways to collect knowledge OUTSIDE the org:	Crowdsourcing Social Networking
Crowdsourcing	: the wisdom of the crowd. Synchronous communication - communication that occurs at the same time (Ex: instant messaging) Aynchronous communication - opposite
Social Networking	Social media: websites hat rely on user participation & contributed content. Social network: app that connects people by matching profile info. Social networking: practice of expanding business & social contacts by a personal network.
Social Networking Analysis (SNA)	: mapping a groups contacts.
TEAMS, PARTNERSHIPS, & ALLIANCES	To be successful and avoid being eliminated by competition, an org. must undertake new initiatives, address both minor and major problems, and capitalize on significant opportunities. TPA's help support these activities.
Collaboration inside & outside the organization	Image: Screen_Shot_2014-12-01_at_12.22.53_PM (image/png)
Orgs form alliances & partnerships based on good fit with each other's CORE COMPETENCY:	An organizations key strength, a business function that it does better than any of its competitors.
Core competency strategy	Organization chooses to focus specifically on its core competency & forms partnerships w/ other orgs to handle nonstrategic business processes.
IT can also make a business partnership easier establish & manage. INFO PARTNERSHIP:	Occurs when 2+ organizations cooperate by integrating their systems, providing customers with the best of what each can offer.   >The internet has dramatically increased the ease for IT-enabled organizational alliances & partnerships. (Ex: Amazon)
Collaboration System:	IT based set of tools that supports the work of teams by facilitating the sharing and flow of information.
COLLAB SYSTEMS allows people, teams, and organizations to leverage & build upon the ideas & talents of staff, suppliers, customers, & business partners.  It involves a unique set of business challenges that:	-Include complex interactions between ppl who may be in diff locations & want to work across function & discipline areas.  -Require flexibility in work process & the ability to involve others quickly & easily.  -Call for creating & sharing info rapidly & effortlessly within a team.
2 Categories of Collaboration	1. Unstructured collaboration (info collab) 2. Structured collaboration (process collab)
Unstructured collab (info collab)	Includes document exchange, shared whiteboards, discussion forums, and email. Generally ad-hoc. Can improve personal productivity & reduce time spent chasing for info.
Structured collab (process collaboration)	Involves shared participation in business processes. (Ex: workflow, where knowledge is hardcoded as rules) Can improve automation & routing of the information.
Strengths of the collaboration process lie w/ the integration of:	>Content Management Systems >Workflow Management Systems >Groupware Systems
CONTENT MANAGEMENT SYSTEMS (CMS)	provides tools to manage the creation, storage, editing, and publication of info in a collaborative environment.
CMS includes...	-Document management systems (DMS) -Digital asset management (DAM) -Web content management system (WCMS) -Business Wikis
DMS	supports the electronic capturing, storage, distribution, archival, and   accessing of documents.
DAM	similar to DMS, generally works with binary rather than text files, such as multimedia   files types.
WCM	adds an additional layer to document and digital asset management that enables   publishing content both to intranets and to public Web sites.
Business Wikis	Collaborative Web pages that allow users to add, remove, and change content which can be easily organized & recognized as required.  >Used by employees to post documents relating to new products.
WMS.. Workflow:	defines all the steps or business rules, from beginning to end, required for a business process.
Workflow management system	facilitates the automation and management of business processes and controls the movement of work through the business process
(WMS) ...Groupware Systems	software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing
Groupware Systems Diagram	Image: Screen_Shot_2014-12-01_at_9.55.22_PM (image/png)
GWS Advantages	Image: Screen_Shot_2014-12-01_at_9.56.11_PM (image/png)
Virtual Conferencing.. -Videoconferencing	a set of interactive telecommunications technologies that allow 2+ locations to interact via a 2way video & audio simultaneous transmissions.
Web conferencing	blends audio, video and document-sharing technologies to create virtual meeting rooms.
M-learning	uses portable computing devices w/ wireless capability to enable mobility & mobile learning expanding

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