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| Frage | Antworten |
| Administration | Tasks that support the business and ensure it is run effectively. |
| Finance | Concerned with the money it receives and spends. |
| Customer Services | The assistance and advice provided by a company to those people who buy or use its products or services. |
| Human Resources (HR) | Responsible for all aspects of the people in an organization (recruiting employees) |
| Marketing | Market research, advertising and promotions (products) |
| Research and Development | Investigate how products can be improved or new ones developed. |
| IT | Set up computer network and maintain the network. |
| Distribution | Making sure products get to customers. |
| Production | Where products are manufactured (made). |
| Operations | Responsible for the quality of products and services and to make sure they are delivered to customers when needed. |
| Data | Facts and figures held by a business. |
| Data preparation and input | Make sure data is put into a system accurately. |
| Data storage | Records are needed for all data received and generated so all documents must be saved either electronically or as hard copies (paper files). |
| Data processing | Turning data into information that is more useful and meaningful (sorting data, producing reports, searching data). |
| Retrieval of information | The process of finding stored information quickly. |
| Disseminate | Pass on data/information to the right people. |
| Routine task | Carried out regularly. |
| Non-routine task | Does not need doing regularly. |
| Prioritise | Deciding which tasks are more important. |
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