23711325
Beschreibung
Karteikarten von Emma Creighton , aktualisiert more than 1 year ago
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Erstellt von Emma Creighton
vor etwa 4 Jahre
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| Frage | Antworten |
| Goods and services | Good = tangible Service = intangiable |
| Production process | 1. Inputs = resources used in the transformation process 2. Transformation process =. conversion of inputs into outputs 3. Outputs = end result of a business effort (good or service) |
| Quality management | = strategy which a business uses to make sure that it's products meet customer expectations |
| Quality management | 1. Quality control = inspections 2. Quality assurance = system to set standards 3. Quality improvement - Total quality management =commitment to excellence - Continuous improvement =constant evaluation |
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