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| Frage | Antworten |
| marketing | providing a product or service that a customer wants at the right time and in the right place, at a profit. |
| human resource management | employing and keeping the organisations employees in the most efficient way |
| hierarchical pyramid | an organisational structure where there are a few people at the top level and many more at the bottom level |
| operatives | people at the lowest level in the hierarchical pyramid who are responsible for ever making the product or delivering the service for the public |
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