Chapter 6

Frage	Antworten
6 relationship rules	Respect partners privacy, make eye-contact with partner, do not discuss with others things that are said in confidence, do not criticize others in public, repay debts, follow the rules for fidelity
Hedging	Humbling yourself "I'm no expert, of course, but.."
Credentialing	"I am an expert so.."
Sin licenses	I know you'll react negatively, but that's the way it has to be
Cognitive	"You won't believe me.." "this might sound crazy but..."
Appeal for suspended judgement	I know you're going to be tempted to act unfavorably but wait until you hear the whole story
Four types of ritualistic exchanges	Greetings, forms of address, relational openings, small talk
Greeting sequence	Sighting-orientation-initiation, distant salutation, approach, close salutation
Four Forms of address	Formal-impersonal, ambiguous formality, informal, intimate-affectionate
Functions of small talk	Satisfies inclusion needs, functions for socialization, safe procedure for showing ourselves, interpersonal pacifier, can uncover integral topics

Zusammenfassung der Ressource

	Erstellt von Megan McPherson vor etwa 8 Jahre