Analyze the cause. Here we look for the original cause of the problem.
Describe the proclem. At this stage, it is necessary to collect information in order to describe the problem in the most correct and truthful way, aided by techniques such as: data analysis, exchange of ideas.
Optional solutions. Your goal is to complete a list of alternatives. What is sought are strategies that go to the original cause and solve the problem once and for all.
Decision making. It is to eliminate the worst alternatives and compare the rest with each other. The objective is to find a correct solution using a practical and scientific process.
Indentify the problem.
Troubleshooting
begins by acknowledging that there is a situation that you want to fix.