4598759
Description
Flashcards by Damon Yarde, updated more than 1 year ago
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Created by Damon Yarde
almost 9 years ago
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| Question | Answer |
| The potential of influence | Power |
| The ability to influence behavior of a superior | Counterpower |
| The aspect of power, granted to either groups or individuals,that legitimize the right of the group or individual to make decisions on behalf of others | Authority |
| The process of influencing the behavior and attitudes of others to achieve intended outcomes | Leadership |
| The idea of division labor and management whereby workers should be viewed as parts of a large machine whose function was to produce a product | Scientific management |
| Pertaining to Human Relations Management, Hawthorne studies primary lessons are ? | - - Involvement of employees in workplace decisions can result in improvement in productivity - - Factors other than environmental conditions are most important influencing worker production |
| Research involving human behavior- should employ a control group so that comparisons between groups can be attributed to the effect of independent variable | Experimental Research |
| Occurs when subjects in an experiment change their behavior simply because they know they are being studied | Hawthorne Effect |
| This theory represents the traditional view of humans at work. Workers were assumed lazy, avoiding work and prefer to be directed by others with the primary concern of financial reward rather than self-improvement | Theory X |
| This theory holds that work is a natural activity and is as necessary as rest is to play. If a person is committed to a task, they will require little direction to accomplish their goals | Theory Y |
| Name the 3 phases that influence employees to change their behavior and thereby improve productivity and efficiency | 1.Unfreezing 2.Changing 3.Refreezing |
| Creating motivation for change in behavior, either by applying pressure or by reducing threats associated with the change is known as | Unfreezing |
| Modifying behavior by either mimicking a role model or learning new behaviors through a discovery process is known as | Changing |
| Integrating a new behavior into the workplace with constant reinforcement from others is known as | Refreezing |
| Name the 6 concepts of management | Quality of character Personal identification with the organization Career progress should be steady but slow A collective process Continuous improvement based on the needs of clients Culture of continuous improvement Saving face by supporting and moving unproductive employees around |
| Name Mintzberg’s 3 major roles that all managers assume | Interpersonal Roles Informational Roles Decisional Roles |
| Interpesonal role that is comprised of performing certain functions such as providing signatures, public speaking, and answering requests for information | Figurehead Role |
| Interpersonal role that is comprised of developing relationships with athletic trainers at other institutions, health professionals in the community, coaches, consulting physicians, and parents | Liaison Role |
| Informational role that requires analytical listening deals with looking for specific kinds of information to be conveyed | Listening Skills |
| Informational role that requires internal influencers are people who either are members of or have close ties to an organization and who have the power to help shape policy and practice | Spokespersons Role (Non Verbal Communication) |
| This role requires the athletic trainer to use both personal and position power by exercising authority | Decisional Role |
| Name Thomas and Kilmann’s five general approaches to conflict resolution | Competition Accommodation Avoidance Collaboration Compromise |
| Name the 9 ways to improve managerial effectiveness | Be Courteous Radiate Confidence Use simple Language Make Reasonable Request Provide Rational Use The Chain Of Command Use Authority Regularly Exercise Authority Be Open-minded |
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